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F
Rating: 2 out of 5
order received late, with a destroyed advent calendar inside, nothing fit in the boxes.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2 and 3 stars
Reset filtersJ
Rating: 2 out of 5
The shelves all arrived broken. The inner protective packaging was not sufficient.
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L
Rating: 3 out of 5
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
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E
Rating: 3 out of 5
I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.
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C
Rating: 3 out of 5
The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.
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V
Rating: 3 out of 5
I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.
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C
Rating: 2 out of 5
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
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A
Rating: 3 out of 5
I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response
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S
Rating: 3 out of 5
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
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E
Rating: 3 out of 5
Some products arrived broken, no news from customer service
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B
Rating: 3 out of 5
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
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G
Rating: 2 out of 5
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
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M
Rating: 3 out of 5
Products arrived broken and I never got a return from customer service.
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S
Rating: 2 out of 5
A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.
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M
Rating: 2 out of 5
I took a box of several squares of chocolate. I'm disappointed by the quality of the chocolate, it doesn't taste like chocolate...
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S
Rating: 2 out of 5
I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.
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M
Rating: 2 out of 5
Missing a product And no response from customer service
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C
Rating: 3 out of 5
Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.
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H
Rating: 3 out of 5
After ordering €160 worth of chocolate, I couldn't wait to discover my gift. What a disappointment when, alas, I saw a tiny sample of chocolate spread. I love your chocolates. But between the ''sample'' gifts and the loyalty points that can be accumulated for a content you don't know about ... It's disappointing. I'm thinking of doing my Christmas shopping elsewhere next time.
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Response from Le Comptoir de Mathilde
Hello Harmonie,
Thank you for your feedback and for your confidence in our chocolates. We are sorry to hear that the gift you received did not meet your expectations. Your feedback is important to us, and we take note of your comments about the samples and the loyalty program. We look forward to seeing you again soon and providing you with a more satisfying experience.
Yours sincerely
The Comptoir de Mathilde team
Thank you for your feedback and for your confidence in our chocolates. We are sorry to hear that the gift you received did not meet your expectations. Your feedback is important to us, and we take note of your comments about the samples and the loyalty program. We look forward to seeing you again soon and providing you with a more satisfying experience.
Yours sincerely
The Comptoir de Mathilde team
E
Rating: 3 out of 5
Too bad the calendar didn't fit and all the chocolates fell off.
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A
Rating: 3 out of 5
No is actually also wrong. I contacted customer services about a part of the shipment that arrived broken, but they didn't respond. I am very disappointed. I won't be ordering anything from them again.
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P
Rating: 2 out of 5
Disappointed with the advent calendar. I thought this one had more spreads, but for the price we pay there are just herbs...
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O
Rating: 2 out of 5
Hello, I received an incomplete package, I made a claim on the site, no news for several days.
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S
Rating: 3 out of 5
Item arrived broken, after-sales service not very accessible.
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O
Rating: 3 out of 5
I received all the chocolates, the problem was that I received broken ones. I contacted customer service but got no answer.
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L
Rating: 3 out of 5
A product arrived damaged and I didn't get a return from the after-sales service.
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A
Rating: 2 out of 5
Tea box damaged I have made a claim no one to date has replied.
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L
Rating: 2 out of 5
Products arrived broken!
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M
Rating: 2 out of 5
my chocolate bar arrived broken...
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D
Rating: 2 out of 5
Some of the chocolate patterns are melted, not a great gift KAMASUTRA
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I
Rating: 2 out of 5
My parcel arrived with a slightly open product which spilled into the box. I've emailed the relevant department and haven't heard from them since. I've tried to contact them by phone, but no one answers.
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A
Rating: 3 out of 5
No gift bag Too bad
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J
Rating: 2 out of 5
Item received broken and no response from after-sales service. Really disappointed! I was really happy with my purchase but the customer service is really not up to scratch.
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M
Rating: 3 out of 5
Package very well packed. Preparation time + delivery longer than announced on the site. Delivery not on the date announced by the carrier. 2 days in advance, a day off for nothing (even if it's the carrier's fault). When you contact Comptoir de Mathilde to inform them, no response. The feeling is that, once the sale is made, customer service doesn't give a damn about your customer experience. Good store customer, first and most likely last order on the website.
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Response from Le Comptoir de Mathilde
Thank you for your feedback, Maelys. We are sorry that your ordering experience on our site did not live up to your expectations. We have taken your comment into account and will be looking to improve our delivery and customer care services to avoid these inconveniences in the future. We hope you enjoyed the products you received in your parcel. We look forward to seeing you again in store!
V
Rating: 3 out of 5
The little pot of grilled meats in the gourmet box was broken despite the precautions taken!
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your review of our website Le Comptoir de Mathilde. We are sorry to hear that the small pot of grilled meats was broken in your box. We will take the necessary measures to improve our packaging and avoid this kind of inconvenience in the future. If you have not already done so, please do not hesitate to contact us again at [email protected]. We hope you have been able to enjoy the other delicious treats in our box. Have a nice day. The Comptoir de Mathilde team.
F
Rating: 2 out of 5
Sent to a relay when I had indicated home delivery.
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Response from Le Comptoir de Mathilde
Hello Florian, thank you for your feedback. We are sorry that your parcel was sent to a relay when you had indicated a home delivery. We will do our utmost to resolve this problem with our carrier and improve our delivery service. Thank you for your confidence and have a nice day.
F
Rating: 3 out of 5
Hello, Delivery too long and I have a box preparation salted damaged at the top in the corner. I won't be able to offer it as it's not pretty. Too bad because I really like your products.
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Response from Le Comptoir de Mathilde
Hello, thank you for your feedback. We're sorry that delivery took so long and that your box was damaged. If you haven't already done so, don't hesitate to write to us at [email protected], enclosing photos of the damaged items received, The comptoir de Mathilde team
M
Rating: 2 out of 5
DLC of the products two months later, no SAV return, very disappointed.
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Response from Le Comptoir de Mathilde
Dear Marion, thank you very much for your feedback. We are sorry to have disappointed you with our DLC and the lack of feedback from our after-sales service. We are taking your comments into account to improve our service and hope to see you soon to offer you a better experience at Comptoir de Mathilde.
E
Rating: 3 out of 5
Very good products and efficient delivery. However, as a professional, I haven't had any response to my call for a quote for our teams all over France. That's a real shame.
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J
Rating: 3 out of 5
The products are brilliant, but the delivery time was very long this time.
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