Customer reviews of Le Comptoir de Mathilde

Hello, I received an e-mail for my birthday the day after I placed my order. I immediately contacted you by e-mail to be able to benefit from it and to this day I have never had an answer.

Very good product, but this time out of 5 shelves ordered, 3 arrived broken. It's a pity to offer !

Pay attention to the weight! I was expecting bigger pots of mustard. If not, tasty products!

Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.

Very good except for the shipping costs, which are too high.

Good but not excellent....

The grinder of the salt bottle was broken!

First of all, I'd like to point out that the person I spoke to on the phone deserves 5 stars. She listened to me and tried several times to help me with my enquiries. Thank you for your help! However, delivery is too expensive and you can't choose the day of delivery (like Colissimo for example), it's chocolate and the aim is not to let the products melt... What's more, an e-mail was sent to me indicating a Monday departure, but no trace of the parcel on the post office's website (probably a computer bug that also affected the establishment, I believe), even though the date of receipt was different. Finally, the final choice of order was not precise enough: I would have liked to have been able to integrate the various elements into the bag purchased, but this was not offered.

The shipping time was too long

The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!

Too bad the jar of lavender honey was poorly sealed. it leaked into the package .

Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.

I was satisfied in spite of a jar of aperitif found slightly opened and which thus leaked on the gift wrapping made by the preparer of the order... so I had to clean and redo it.

Our delivery took just under a month. Inquiries (made in English) were not answered.

The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!

Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.

Order received but not on time.

My order went well in the sense that the parcel arrived in the end at the right address, in good condition. Nevertheless, here are the points that make me not give a high mark: * The "Les comptoirs de Mathilde" site can be improved: impossible to consult the item sheet of the product ordered because the product is no longer visible on the site (as it obviously became out of stock during the life of the order), * The order, made for a Christmas present, was to be delivered to an address other than mine. The deliveryman did not deliver to the address indicated and left the parcel directly at the relay point.

Late delivery

My order took more than 10 days to prepare. No advantage to order on the site it would have been much faster if I had sent it myself, no savings. Few products available on the site, and range of products often over 20€ To be improved!!!

3+ weeks to recieve a small box???

These are very good products. However, at the time of delivery, one product (spread) leaked into the bottom because it was badly opened. It's a shame, especially for the price of the jar....

Delivery much longer than expected. But good quality products

Very good chocolates, but delivery takes too long - we have to send an email to make sure our order arrives before Christmas.

Perfectly prepared parcel, great product quality. Only downside: 5-day open-day delivery announced, I waited 15 days for the parcel...

The products are good but there was a bug on the site the day I ordered. I entered different delivery addresses but this was not taken into account and the order arrived at my house. I had to reship it at my own expense to the correct address.

it was very complicated to be able to place the order during Black Friday and it took me several hours because of blocking or length of reactivity of the website le comptoir de Mathilde that's why I'm taking 2 stars off. Nevertheless, the delivery and the care taken with the packaging of the product and the delivery were perfect, so I hope to put 4 or 5 stars on my next order.

Nothing to say about the products. But it's not very commercial to offer promotions two days after receipt of the packages. Every site worth its salt has announced the forthcoming promotion on its home page.

I received broken spoons and was disappointed. On the other hand, it's still just as good.

The gift wrapping was missing ...

A broken jar of spread! Well packaged though. But satisfied overall.

Very good but one item was missing from my parcel. The rest ok

Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday

Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!

Shame, good products but incomplete order!

Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.

Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?

Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.

Decu ded papillottes there was only fruit pasta in it when it should be mixed.

Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.