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S
Rating: 2 out of 5
Small, sloppy packaging
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2 and 3 stars
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Rating: 2 out of 5
Fast delivery and as pleasant as ever
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Response from Le Comptoir de Mathilde
Thank you for your feedback Nathalie, we are delighted that you appreciated the speed of our delivery as well as the quality of our products. We are a little surprised by your 2/5 rating if you enjoyed your experience with us. We will continue to do our best to offer you an ever more pleasant customer experience. Have a great day!
S
Rating: 3 out of 5
Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.
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Response from Le Comptoir de Mathilde
Hello Suzy, thank you for your feedback on your shopping experience on our site. We are sorry that the reviews did not meet your expectations. We do our utmost to supply quality products and satisfy our customers. We take your comment into account and hope to see you again on our site to help you discover other products that might suit you better. Have a nice day. The Comptoir de Mathilde team.
J
Rating: 3 out of 5
Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.
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I
Rating: 3 out of 5
Tempting photos of the site.
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F
Rating: 2 out of 5
it's too sweet
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B
Rating: 3 out of 5
I bought some chocolates and found that they were not very good, very hard and tasteless. I was disappointed.
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C
Rating: 2 out of 5
Very expensive! Mustard pots are tiny
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Response from Le Comptoir de Mathilde
We're sorry you weren't satisfied. The tasting box allows you to discover part of our range of mustards, made in our factory in Provence. The sizes are clearly indicated (7x35g): this allows you to vary the pleasures and discover the flavors on offer! Have a nice day!
S
Rating: 3 out of 5
On the site, no matter how many orders I've made (over 600 euros in December), I'm a "panier" and not a Customer. The proof is this evaluation of the last "basket"
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M
Rating: 3 out of 5
Delivery 3 to 5 working days, received 2 weeks after order.
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P
Rating: 2 out of 5
It says to expect delivery within 3 to 5 working days, but it took 11 days. I had ordered on purpose during my week of vacation, so I wasn't at home for the reception, I had to pick up my order later at the post office, difficult with their schedules...
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A
Rating: 2 out of 5
Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.
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C
Rating: 3 out of 5
If you suffer from food allergies, don't bother... Incomplete composition information on the website: traces of gluten are not indicated, which means that the person for whom the product was intended cannot consume it. As this is an allergen, it's surprising not to mention it. Apart from that, delivery was fast and the products very good... in the opinion of those who can eat them...
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B
Rating: 2 out of 5
No news on my complaint email.
Big disappointment for me on the eve of the holidays.
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Big disappointment for me on the eve of the holidays.
J
Rating: 3 out of 5
Non-existent customer service. A product arrived broken and despite an email and a call no return to date.
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S
Rating: 3 out of 5
Products always top, but delivery time much longer than advertised!
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C
Rating: 2 out of 5
I asked for gift bags These were missing from the parcel Then, a jar of Christmas jam leaked, I sent the photos, made the complaint No news I do not recommend This is the second time that I encounter problems in orders To flee
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Y
Rating: 3 out of 5
well packaged, a little slow to ship
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P
Rating: 3 out of 5
Clear headings and easy-to-find products.
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S
Rating: 2 out of 5
Products become unavailable as you add them to your basket, and you only find out about this when you pay.
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A
Rating: 2 out of 5
USED TO ORDERING BUT THIS TIME VERY DISAPPOINTED
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E
Rating: 2 out of 5
I am moderately satisfied with my first order on this site. Of all the items ordered, two arrived in poor condition. After contacting customer service by Messenger, I was told that there could be no returns on food products. What a disappointment!
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E
Rating: 3 out of 5
medium good
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M
Rating: 2 out of 5
I received my parcel later than expected. One of the two advent calendars was damaged. It only contained my two calendars worth 68 euros, no card, no thank you, nothing...Not very professional...Very disappointed...
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Response from Le Comptoir de Mathilde
You can contact customer service by sending an e-mail to: [email protected]. We'll take your request into account and get back to you as soon as possible. Have a nice day!
L
Rating: 2 out of 5
Disappointed with the internet order which sent me a batch of papillotes almost past their date and therefore no longer tasty.
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Response from Le Comptoir de Mathilde
You can contact our customer service department at [email protected], and we'll get back to you as soon as possible. Have a nice day!
F
Rating: 3 out of 5
Good products
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F
Rating: 3 out of 5
I had specified in the comments that this order was for Father's Day and that I would like to have gift wrapping. However, I received the parcel with all the products in bulk.
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O
Rating: 3 out of 5
The site is very good, but customer service is not very responsive. Moreover, if you want to make a click collect you have to be close to the store otherwise it doesn't work and not all stores do it. Delivery is fast and the products are good.
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C
Rating: 3 out of 5
the parcel was damaged, but that's the post office, fortunately the chocolates were superbly wrapped, so intact
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F
Rating: 3 out of 5
The products are well packaged, but unfortunately some of them are upside down during transport and arrive not in the best condition for presentation!
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A
Rating: 3 out of 5
Looking forward to new products
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A
Rating: 3 out of 5
Everything went well with the order and delivery but what a disappointment to receive a packet of chocolate that had melted and made a block, it was a gift so I'm very disappointed.
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A
Rating: 2 out of 5
Fast delivery but major problems with orders: wrong products delivered or delivered in poor condition. Customer service not very responsive.
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A
Rating: 2 out of 5
You'll find the site's products cheaper in other stores... the last straw. The advent calendar is a big disappointment (very expensive for what little there is inside. What's more, the products are redundant and not individually wrapped, so they're all dry by the time you eat them). As for customer service, it leaves a lot to be desired (long and unsatisfactory responses).
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A
Rating: 2 out of 5
I received a leaky jar which spilled in transit and I contacted to organise a replacement or partial refund, but there was no reply. Delicious product but Very disappointing customer service.
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A
Rating: 2 out of 5
Gourmet surprise = recipe ?
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A
Rating: 3 out of 5
A box arrived torn
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A
Rating: 3 out of 5
Quality products.
It's a pity that two of the packages were torn, which wasn't great as a gift...
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It's a pity that two of the packages were torn, which wasn't great as a gift...
A
Rating: 2 out of 5
it arrived on time, but the chocolate was in cut pieces... I think it's because of the transport.
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A
Rating: 2 out of 5
I ordered the pasta kit and considering the price I am very disappointed with the size of the products ...I feel like I received samples. On top of that the delivery costs 8€ .
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