The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
My order arrived quickly but one jar was badly sealed with spread on the outside of the jar. I contacted customer service and asked them to send me a new one. 3 times and still no answer.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Often, the products I had selected in my basket became unavailable and I had to switch to other products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Quite satisfied, easy to use site and quick receipt of my order. The prices are still high, I ordered thanks to the black friday discounts. Products well packaged in the parcel but the box of chocolate to break was damaged (plastic pierced and drips on the wood ..not very hygienic). And the gift box damaged on the sides (torn).
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Short expiry dates Broken product
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Response from Le Comptoir de Mathilde
Hello Mrs Opigez, First of all, we're really sorry about the damaged product when we received your order! We try to pack each product as carefully as possible to avoid any breakage, but the hazards of transport can sometimes leave surprises. Concerning products with a past date, we are also sorry, it was a preparation error on our part and in no way should we have sent you a product like this.
I suggest you contact our customer service department, who will offer to send you the correct product. We do our utmost to respond as quickly as possible to your requests and calls. We apologize again for this inconvenience. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/11/2020
Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...
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Response from Le Comptoir de Mathilde
Hello Mr Vergnes, First of all, we're very sorry about the error on your order. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. That's why our customer service department contacted you a week after your complaint. Could you please tell us how the products were opened? Thank you for your comment on the quality of our products.
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.
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Response from Le Comptoir de Mathilde
Hello Mrs Bertrand, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but unfortunately this eye is not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/12/2020
Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities
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Response from Le Comptoir de Mathilde
Hello Mrs Bainvel, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but sometimes that eye is not infallible. No technology is involved in the preparation of your parcel, and we do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with the utmost attention and offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.
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Response from Le Comptoir de Mathilde
Hello Ms llorca, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care so as to offer you the return of your delicacy. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
first order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint!
As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
Beautiful products but my order was wrong and I didn't get any feedback from customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
The packaging of a box of chocolate to be broken arrived ripped off. It's not very nice to give it away in this condition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
I was a little disappointed to pay the shipping costs when I ordered and to receive an email the day after my order telling me that if I order from them the shipping costs are free. Who are they kidding?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Hello. I placed an order to make two gifts for two people at the same address. I found it regrettable that I could not design two separate boxes in a single order. The recipients received everything and had to dispatch the products to each other. In store, it is possible to design gift boxes with our own choices..... it would be nice to be able to do this on the site too. Thank you
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2020
I ordered and paid for the batch of 4 x 100G jars of spread but I received the batch in 4 x 30g ... no news from customer service
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Response from Le Comptoir de Mathilde
Hello Mrs Leroyer, We're very sorry about this preparation error.
Our customer service department is currently responding to numerous requests and is doing its utmost to be as quick as possible. We will get back to you very shortly to dispatch the delicacy you ordered. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/11/2020
A pot that leaks on delivery
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Response from Le Comptoir de Mathilde
Hello Mr Toupet, We're very sorry about the condition of your pot on delivery.
Packages can be knocked during transport, and this can affect your packages and products.
If your treats are damaged, don't hesitate to write to our customer service department so that they can reship them. Have a lovely day and a wonderful holiday season, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2020
You can't see everything If you don't already know the products, you won't be tempted.
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Response from Le Comptoir de Mathilde
Hello Patricia, Thank you for your constructive message! If you'd like to give us your opinion on how "to tempt you", please don't hesitate! Have a lovely day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2020
It was noted that one could choose the composition of the felt boots, but at no time was it possible to put a comment on the order. So I emailed right after to clarify, but I didn't receive what I wanted.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
I really like your products. Usually I prefer to go directly to the store, but with the confinement I went through your website. This order was for my brother's birthday and I found the price of delivery exorbitant (about €8 before tax). From now on, I'll be ordering exclusively in-store.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Super good! But frankly... The 80 euro surprise is really ridiculous... Disappointing
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2020
We find the products offered on the website very satisfying and varied. However, we are unhappy with the delivery because some products were damaged inside the box (rum baba and 1 tool box set). We are waiting for the products concerned to be exchanged following our complaints (photos + emails).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
navigating the site wasn't easy at first (confused about the difference between sender and recipient coordinates) but afterwards I was delighted with the rest.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/11/2020
We ordered two fondue items but the cups were not delivered as suggested on the website. However, the items were very well packaged. Cdlmt
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/11/2020
You have good articles your site is well. As for my last order I had taken 3 bags but frankly I don't know where you store them but they stink of mould and I find that sending items like that is unacceptable and unprofessional.
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Response from Le Comptoir de Mathilde
Hello Mrs DESSEAUVE, Our products are stored in a large, airy warehouse. It is unlikely that they will have picked up any odor prior to shipment. We are very sorry about this! Please do not hesitate to contact our customer service team. Have a nice day, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
Very good site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/11/2020
Parcel arrived at the right address, but the delay was too long for the location.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2020
I find that the details of the articles are not very well explained.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
I have no doubts about the quality of the products I already know... But two items arrived in poor condition even though they were to be offered... Disappointing
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2020
Delivery on time. However, disappointed with the delivery man who rang the bell and by the time he arrived had thrown the box over the fence and was no longer there. I hope I won't have anything broken when I open the children's chocolates.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
One was broken
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2020
Etwas unübersichtlich
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
Email sent to customer service following an order problem and still no reply.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/11/2020
The chocolate bar arrived broken.
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Response from Le Comptoir de Mathilde
Hello Mr. HURTEAU, We sincerely apologize for your broken tablet when we received your parcel. We do our utmost to pack each product in the best possible way to avoid transport-related problems. Please do not hesitate to contact our customer service department, so that we can make the necessary arrangements for your tablet. Thank you, The Comptoir de Mathilde team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/11/2020
The navigation was rather simple but could be reviewed, and the delivery was fast. The parcel was very well protected and there was no breakage.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
The main drawback is the price of delivery (exorbitant).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2020
A poorly sealed jar, a little open, there was chocolate in the paper, too bad, otherwise I prefer to go directly to the store anyway, it's not the same as a parcel at this time of year.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/11/2020
The order was a gift, and I chose home delivery, but the deliveryman couldn't find the apartment and the person had to collect the parcel from a relay. It's a shame you can't give the deliveryman a phone number. I paid for home delivery, but it's a shame we ended up using the relay solution.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
more product details
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