The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Cool, original products! Perfect for Easter :)
Impeccable packaging, no breakage on arrival!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Easy product selection. Fast pick-up delivery. I recommend this delivery method.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/03/2021
The note is in connection with the site bad distinction between the recipient and the payer: Site to be revised Result the recipient has the invoice! I would hesitate to repeat the operation for a gift Rq this note does not concern the quality of the chocolates which are good or even very good.
Translated reviews
Response from Le Comptoir de Mathilde
Hello, We are sorry that our site has misled you. The invoice was not inserted in your parcel, so the recipient did not receive the details and amount of the products ordered. You can only find the invoice on your online space. You can find the invoice only on your online space. Thank you for the little word about our chocolates which makes us extremely happy! Very nice day to you, Sincerely, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Fast, well-packaged delivery, even though one chocolate item was broken.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
Order received quickly, well packaged, happy with my purchase just small disappointment on the product "pâques en folie" I expected to receive 2 eggs a little larger! The rest is very nice.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Fast delivery, well packaged products and yet one box was torn and one oil was badly closed so it leaked... A little disappointed on this point, but everything else was fine.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/03/2021
Perfect delivery Very friendly products
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Good It's a shame we don't have the text as a souvenir When you give a gift, it's only the person who receives it. I would have liked to keep it as a souvenir.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/02/2021
Delivery charges a little expensive but products excellent
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/02/2021
Delivered in good condition, very well packaged
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2021
Optimal packaging: your jars won't break on the road!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/02/2021
The site is very well done, but we had a big problem with delivery (charges we pay) and the package was not delivered against signature and was found in damaged condition after trying to put it in the mailbox without much success. The letterbox had to be dismantled to retrieve the parcel.
Translated reviews
Response from Le Comptoir de Mathilde
Hello, We're very sorry about the delivery conditions of your parcel. It should never have happened like that and the services of our carrier were not respected. Have you informed our customer service? I'm doing so immediately, in order to pass on the problem to La Poste. Please do not hesitate to send an e-mail to: [email protected] Very nice day to you, Sincerely, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/02/2021
well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
The chocolate arrived broken.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
Hot chocolate lollipops broken in transit. A bit average considering I paid €4.75 for shipping...
Translated reviews
Response from Le Comptoir de Mathilde
Hello, We are sincerely sorry for the arrival of your pacifier after transport. We can offer you the return of your pacifier. To do so, please send a photo of your product to: [email protected] and we'll do what's necessary. Very nice day to you, Sincerely, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
Very good products
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
Very good products, fast shipping but still a huge box and tons of packaging...so yes the order arrives intact but there is really too much packaging!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2021
Quite satisfied despite product error Ordered hazelnut white received coconut white
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
Too bad you can't see directly on the product list pages which products are in stock and which aren't.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
expensive delivery charges
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Very good products but the gifts were missing, I'm waiting for a reply from customer service. Excellent spread
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
The site is very good, the delivery arrived very very quickly. Very happy with my order. Except the shipping costs a little expensive.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Very good site.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/01/2021
Unfortunately I'm quite unhappy with the delivery of my order. It was delivered to a relay point, then sent back to the sender after just 7 days, with no prior warning of this very short delay, nor of the need to pick it up before a certain date (compared to other experiences). Once the parcel had been sent back, I had to pay delivery charges again, which I already found onerous, only to have them delivered a second time at a time when my presence was mandatory, without checking whether I could make myself available, or offering to postpone the date if I couldn't be there. So I had to ask an acquaintance to collect the parcel for me... The customer service I was in contact with gave me no explanation, and made no gesture. I really don't recommend
Translated reviews
Response from Le Comptoir de Mathilde
Hello, We are very sorry for the experience we had with the delivery of your delicacies. In fact, we applied our terms and conditions of sale after observing the various elements of your delivery: - Available at the collection point and notification sent to the recipient on 08/01/2021 - Returned to sender (Le Comptoir de Mathilde) on 18/01/2021. This means that your parcel had been at the collection point for 10 days. A second email was also sent to you on 18/01/2021. On 20/01, we resent your parcel so that you don't have to wait too long for it, following this first little inconvenience. We sincerely regret and understand your dissatisfaction. We hope you will also understand our procedure and the second payment of our postage costs for the return shipment. Have a nice day, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
The site isn't always super-easy to use, with a few misplaced tags.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Order received rather quickly for a Christmas period (10 days approx.) but I have to withdraw a star because a product was replaced without asking my opinion and even without warning me...
I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/01/2021
nice site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/12/2020
Very good products. Fast shipping. I didn't give it 5 stars because of the shipping costs, which I think are too high.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
I love comptoir de mathilde products
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
Navigation on the site is pleasant and easy, the site is clear and pretty. The order and delivery went well. The products were very well packaged so there was no risk of breakage. The only small negative point was the large number of out-of-stock products...
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
Very good product. Although the product was very well protected in the parcel, the carton was damaged.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Very good product, reception well packaged, but it remains a little expensive now that black friday is over ... Lower your prices so I can order again!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Varied choice of gifts. Slight difficulty in understanding how to have a gift delivered without the receiver receiving the bill paid by the giver... But we're getting there: the wording "my address" needs to be rectified. All that's needed is a better distinction between who pays (is billed) and who is the recipient (is delivered). Otherwise very good service and very good products! Thank you very much!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
without comment. Fine
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2020
fast delivery and well-packaged
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
I had trouble validating my order during black friday. Probably due to site saturation, which needs to be reviewed.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Disappointed not to have found the articles in real stores as before, but the sending was neat and fast. No breakage and received before Christmas
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Satisfied by the delay, not yet tasted
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/11/2020
No news of my order since its return to the store.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 