The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Ms llorca, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care so as to offer you the return of your delicacy. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Fast and careful delivery, good 0products. Thank you
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Pleasant site, impeccable packaging, fast delivery. But for two products, the chocolate is slightly bleached. A shame...
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Very good
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Well-packaged parcel with a little extra surprise. I really like the front calendar. On the other hand, little information on tracking (none for 1 week due to a bug).
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Fast and correct delivery
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Very easy to find what I was looking for. And delivery to the UK in 3 working days. However, the large jars were not available, and I had to use the French site as it was impossible to make payment on the UK site.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
Easy navigation and fast delivery. We expected a little more choice, too bad.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
Well designed and easy to use. I placed my order as a guest and as a result, I only had a few problems tracking my order, as a page with a 404 error was always displayed on the site. Otherwise, very good!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2020
I ordered and paid for the batch of 4 x 100G jars of spread but I received the batch in 4 x 30g ... no news from customer service
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs Leroyer, We're very sorry about this preparation error.
Our customer service department is currently responding to numerous requests and is doing its utmost to be as quick as possible. We will get back to you very shortly to dispatch the delicacy you ordered. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
site and condition of package received ok, no opinion on the rest
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Impeccable package, only the processing time before shipment was a little long (10 days).
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/11/2020
A pot that leaks on delivery
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mr Toupet, We're very sorry about the condition of your pot on delivery.
Packages can be knocked during transport, and this can affect your packages and products.
If your treats are damaged, don't hesitate to write to our customer service department so that they can reship them. Have a lovely day and a wonderful holiday season, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
nothing to report
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Perfect except for two or three details
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Satisfied but one jar was not closed properly so it leaked into the box.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Very complete
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2020
You can't see everything If you don't already know the products, you won't be tempted.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Patricia, Thank you for your constructive message! If you'd like to give us your opinion on how "to tempt you", please don't hesitate! Have a lovely day, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Compliant order and fast delivery. Products well packaged.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Efficient seller. Products well packaged.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Nice site. Fast delivery. Well packaged. The best is to see in store and have the opportunity to taste.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Delighted with the fast and well packaged delivery. Very good products. Just disappointed that the surprise gift was the same one I had ordered. I would have liked something new to discover before ordering.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
very fast and compliant with my order. only drawback 2 large parcels for 1 order of 5 products. To be specified when the order is dispatched, so that I can make arrangements to receive it.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
Very clear site, easy to navigate and understand
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Delivery was fast and the products arrived in a large, well-packed box.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2020
On the other hand, your shipping costs are far too high, costing almost as much as one of your products?
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Site easy to navigate, fast delivery. However, very disappointed with the quality of the package: half of the products arrived broken: broken chocolate bars, broken speculos, spoons of hot chocolate with 1 Santa Claus supposed to be on it was broken and dissociated from its base....what a pity when you want to offer this basket to someone...
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Intuitive
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/11/2020
You have good articles your site is well. As for my last order I had taken 3 bags but frankly I don't know where you store them but they stink of mould and I find that sending items like that is unacceptable and unprofessional.
Translated reviews
Response from Le Comptoir de Mathilde
Hello Mrs DESSEAUVE, Our products are stored in a large, airy warehouse. It is unlikely that they will have picked up any odor prior to shipment. We are very sorry about this! Please do not hesitate to contact our customer service team. Have a nice day, The Comptoir de Mathilde team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/11/2020
ok but a feedback problem on the day of delivery.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
Ras.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Super
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
All in all, it's going well
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
At first, it's not easy to find the product you're looking for among the different types of products;
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Fast delivery, well-protected products of very good quality. A little downside on the tote bags which shrunk extremely when first washed in a machine at 3o degrees short cycle.A little disappointed as I wanted to give them as Christmas presents. I washed them first because they had a smell.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Extremely careful packing. Well done!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Delighted with my order and the service. Just one star less for the not very eco-friendly packaging :-/
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Delivery on the day announced super well packaged a pleasure to order how does your customer service work on the internet I am a customer at the store in vaison la romaine
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
Satisfied with the site presentation
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 