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Rating: 4 out of 5
It should be possible to note that you are a loyal customer in-store with your card number.
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2 and 4 stars
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Rating: 4 out of 5
Excellent products and lots of choice. Slight problem with order confirmation
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Rating: 2 out of 5
Sent an email with no reply. Delivery costs 10.9 € to receive my parcel 8 days later.
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Response from Le Comptoir de Mathilde
Hello Mr. Peralez, First of all, we apologize for our non-response. We've just checked our customer service mailbox ([email protected]) and there's no e-mail with your name or e-mail address: [email protected]. Did you use another e-mail address to contact us? Would you have used another e-mail address to contact us? Concerning shipping costs, these are those applied by our shipping service provider: La Poste. As our products are sometimes heavy, shipping costs are calculated on a kg basis. Finally, your order may be delayed due to the current situation. A note will indicate this when you are in your basket. We hope your tasting experience has been excellent / will be excellent! Sincerely, Le Comptoir de Mathilde team
A
Rating: 4 out of 5
Fast delivery. During a previous order, the box arrived wet, one of the jars had been broken. This problem was solved without any complications and I received a new parcel very quickly.
On the other hand, I would appreciate it if customer loyalty were recognized by sending a discount coupon from time to time!
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On the other hand, I would appreciate it if customer loyalty were recognized by sending a discount coupon from time to time!
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Rating: 4 out of 5
Perfect but the marshmallows are missing :(
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Rating: 4 out of 5
It's a pity that the little gift didn't include products other than those ordered! It would have been interesting to taste other products that we were not familiar with. Otherwise, everything went well and we're happy to be able to treat ourselves!
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Rating: 4 out of 5
Site very good, delivery very good, It is a pity not to receive confirmation of order, payment or notice of shipment from the counter. I only received emails from the payment and delivery company. Too bad you can't earn points on your loyalty card...
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Rating: 4 out of 5
Satisfied but 4 shelves broken
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Rating: 4 out of 5
For a first navigation, not too many opinions yet because I knew what I wanted. I'll reserve a new opinion for a future consultation.
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Rating: 4 out of 5
The site is well designed and easy to navigate to find what you're looking for.
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Rating: 4 out of 5
Very satisfied with our order, products always very good as usual. Only negative point the deliveryman did not warn us and threw the box over the gate. Fortunately the packaging was very strong and protected all the products. We would recommend.
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Rating: 4 out of 5
Order received very quickly, perfectly packaged, nothing to complain about, perfect! However, delivery costs are still high.
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Rating: 4 out of 5
Hello, the quantity of pepper on the website is different from the one on the Mini Moulin. I have phoned you about this. Best regards
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Rating: 4 out of 5
Pleasant site. Fast and efficient delivery.
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Rating: 4 out of 5
Beautiful sign
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Rating: 4 out of 5
Easy to explore
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Rating: 2 out of 5
With this negative review, I'm not punishing the products themselves but the quality of service (delivery, communication, etc.). The order was placed on 28/3/2020 with a promise of delivery before Easter, i.e. 12/04/2020. Once the date had passed, I sent an e-mail to claim my order. The reply I received two days later was an automatic e-mail informing me that my order was being prepared.
Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.
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Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.
Response from Le Comptoir de Mathilde
Hello Mr. Maerschalcke, We would like to sincerely apologize for this communication, which did not live up to your expectations. We have had to reorganize our work and our shipping methods a great deal during this period of confinement, which may have had an impact on the processing of your order, and we are truly sorry for this. Our brand and our shipping structure are still on a human scale, and our shipping department does its utmost to respond to your requests as fully as possible.
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
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Rating: 4 out of 5
Fast delivery and perfectly packaged! One tiny complaint about a packet of caramelized almonds which were slightly stuck. Not too presentable.
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Rating: 4 out of 5
Delivery in 7 days despite confinement. Package in good condition and conforms to order.
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Rating: 4 out of 5
Excellent for cooking
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Rating: 4 out of 5
Overall, satisfied with the products and services offered. But disappointed that there was only 1 chocolate lollipop in the parcel when there were 2 in my order.
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Rating: 4 out of 5
When I ordered from Comptoir de Mathilde, I was inevitably thinking of gourmet Easter chocolates. The chocolates were delivered without a hitch and some eyes must have sparkled when I opened the parcel. I'm not going to be able to rate the products purchased, as I haven't tasted them.
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Rating: 2 out of 5
My 2 orders arrived after Easter
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Response from Le Comptoir de Mathilde
Hello Mrs BASDEVANT, During this period of confinement, the delivery times offered by all carriers may vary. Since the confinement, La Poste has extended its lead times from 3 to 10 days. On our website, when you placed your order on April 2, 2020, an information concerning Easter delivery was put in place. We informed you that Easter delivery was no longer guaranteed. A week's delivery can, during the year, seem very long, nevertheless these are more or less normal delays in these times. We are sincerely sorry that your order did not arrive on time. Thank you for your understanding, Have a nice day, The Comptoir de Mathilde team
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Rating: 4 out of 5
the various Easter offers are very limited, too bad!
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Rating: 4 out of 5
Very good product
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Rating: 4 out of 5
very satisfied, conforms to order, fast delivery, despite COVID19
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Rating: 4 out of 5
It's a pity you can't put a card when you want to send it as a gift.
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Rating: 4 out of 5
I had noted another address for another person but it was not taken into account But the content was impeccable
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Rating: 2 out of 5
Confusion between billing address and delivery address Not at all clear
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Response from Le Comptoir de Mathilde
Hello Mrs Metzinger, We're sorry that our distinction between the billing address and the delivery address didn't seem very clear to you. We hope that it's more understandable for you today, so please don't hesitate to contact us if you have any further questions. Have a nice day, The Comptoir de Mathilde team.
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Rating: 4 out of 5
Good ergonomics. Innate navigation
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Rating: 4 out of 5
Cherry cake has a best-before date of just under a month.
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Rating: 2 out of 5
Clear navigation for the goods on offer. Invoicing is more complicated. It doesn't always work, connections are difficult. Address discrimination is random. The parcel arrived at the billing address and not at the delivery address. We'll have to find a carrier.... and pay extra. Too bad.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
A very pleasant site to visit
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Rating: 4 out of 5
The sections are well laid out and you'll quickly find what you're looking for.
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Rating: 4 out of 5
Toujour Bien. The Comptoir de Mathilde card number cannot be inserted. Le moulin grand sont terminé?
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Rating: 4 out of 5
Very nice chocolate for our valentine's day
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Rating: 4 out of 5
complete
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
I love your products, but you really need to cut down on the size of your packages.
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