Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/01/2020
very good jams, but the shipping costs are much too high, so you may hesitate to order again.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2020
It's a pity we wanted to put a note with the package and we couldn't.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
compliant
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2020
No clear communication when the parcel arrives at the relay point. Not serious, but a pity. Otherwise nothing to complain about.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
I've been to the Tulette store several times. It's very friendly. I ordered easily on the internet knowing the products. Sincerely
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2019
Not much detail on some of the product sheets, but their teas are excellent! Even if their Chai lacks CINNAMON
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
fast and well packed no problem
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/08/2019
very easy to find the products you want quick order and delivery,
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/08/2019
Easy search
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Very correct site. Thank you ...........
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/08/2019
I would have put 5 stars, but the name of the person delivered was reversed with mine...??? Why???
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
Very good products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2019
Un regal un pot déjà vide merci
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/06/2019
no ads
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/06/2019
Products well packaged, no breakage in transit.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
All products are well described and easy to order. From order processing to delivery, very responsive and fast.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/05/2019
The site can be improved in particular for keyword searches
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
Reliable site, but shipping time a bit slow.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2019
Very good quality products but a little expensive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2019
Missing some product seen in the store or I did not know how to orient myself on the site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2019
Progress to be made, especially during order validation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
delivery as ordered, fast delivery and very well packed.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Order received promptly and well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/02/2019
I haven't looked at the whole site yet. I don't know from memory if there are any accessories on the site? Maybe the relay bridge delivery option
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Response from Le Comptoir de Mathilde
Hello Mrs MARROCQ, Thank you very much for your comment!
For your information, when you place your next order, you will be able to choose a relay point if you wish.
Have a nice day, See you soon, The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Easy to navigate, clear site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Very good product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2019
good but a bit expensive ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/12/2018
Diversity search speed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
Quality products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/02/2019
The site is well presented
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2019
It's gourmet and their spreads chirp beautifully.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/03/2019
Delivery too expensive! There's not even a tier for free delivery. What's worse, the heavier it is, the higher the delivery price. Do something about it, because it really doesn't make you want to order!
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Response from Le Comptoir de Mathilde
Hello Mrs Baessa, Thank you for your comment, we understand your point.
There is a certain threshold for which delivery is free. We offer free delivery on purchases of €60 or more. We also offer gourmet treats for purchases over €90 and €150. Our delivery system complies with that for which we are eligible through our partner La Poste. As our products are voluminous and heavy, we apply a rate according to their weight, as this is a legal and standard estimate for the type of products we sell.
We hope we've answered your question and wish you a very pleasant day!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Very good products, well packaged and protected, the whole family loved the spread (young and old), the lemon oil is a real treat, I love it; the products are a little expensive but of good quality, this is a very good address.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/02/2019
The products are very good Delivery a little hard to know when it is delivered ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
No complaints
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2018
Quality products!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
Order conformed and deadline met
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2017
WELL
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2017
Excellent products, a thousand times better than Nutella and yet I never thought I'd beat it. Fast delivery, products well packaged for delivery. Only downside, the price, it's very expensive.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2017
Very well done
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