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S
Rating: 4 out of 5
Fine
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 2 out of 5
The shelves all arrived broken. The inner protective packaging was not sufficient.
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M
Rating: 4 out of 5
Very well packaged, but impossible to track.
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C
Rating: 2 out of 5
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
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B
Rating: 4 out of 5
NICE PRODUCTS BUT CHOCOLATE BREAKS !!!!
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G
Rating: 2 out of 5
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
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S
Rating: 2 out of 5
A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.
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M
Rating: 2 out of 5
I took a box of several squares of chocolate. I'm disappointed by the quality of the chocolate, it doesn't taste like chocolate...
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S
Rating: 2 out of 5
I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.
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M
Rating: 2 out of 5
Missing a product And no response from customer service
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L
Rating: 4 out of 5
Very good chocolates, but a little expensive. I always give them to my daughter, who loves them, but I was disappointed not to have been able to take advantage of the Black Friday offer for which I had received no information on the newsletter.
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M
Rating: 4 out of 5
Very good products and nice surprises every day
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J
Rating: 4 out of 5
Product as ordered. Slight problem with the packaging, which was not properly sealed.
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P
Rating: 2 out of 5
Disappointed with the advent calendar. I thought this one had more spreads, but for the price we pay there are just herbs...
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O
Rating: 2 out of 5
Hello, I received an incomplete package, I made a claim on the site, no news for several days.
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M
Rating: 4 out of 5
Very good! I just wanted a little more choice
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A
Rating: 2 out of 5
Tea box damaged I have made a claim no one to date has replied.
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L
Rating: 2 out of 5
Products arrived broken!
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M
Rating: 2 out of 5
my chocolate bar arrived broken...
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D
Rating: 2 out of 5
Some of the chocolate patterns are melted, not a great gift KAMASUTRA
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I
Rating: 2 out of 5
My parcel arrived with a slightly open product which spilled into the box. I've emailed the relevant department and haven't heard from them since. I've tried to contact them by phone, but no one answers.
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C
Rating: 4 out of 5
Very nice product, sent on time.
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F
Rating: 4 out of 5
Fast delivery and quality products
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J
Rating: 2 out of 5
Item received broken and no response from after-sales service. Really disappointed! I was really happy with my purchase but the customer service is really not up to scratch.
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D
Rating: 4 out of 5
Very nice package, too bad your gift didn't live up to our orders.
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C
Rating: 4 out of 5
Perfect!
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F
Rating: 4 out of 5
Okay
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C
Rating: 4 out of 5
as described
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E
Rating: 4 out of 5
Delivery ok Products good Too bad, 30% off the week after my purchase...
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M
Rating: 4 out of 5
Smooth delivery, well packed
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S
Rating: 4 out of 5
Everything perfect except the delivery. The delivery man didn't even ring, and I had to go and get the parcel. Which is a real problem for me.
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C
Rating: 4 out of 5
Super good, delivery ok
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M
Rating: 4 out of 5
The price of delivery was a bit high but I understood when I received my order. SUPER PACKAGED
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P
Rating: 4 out of 5
I'm waiting to taste the product!?!
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M
Rating: 4 out of 5
Very good tea
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F
Rating: 2 out of 5
Sent to a relay when I had indicated home delivery.
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Response from Le Comptoir de Mathilde
Hello Florian, thank you for your feedback. We are sorry that your parcel was sent to a relay when you had indicated a home delivery. We will do our utmost to resolve this problem with our carrier and improve our delivery service. Thank you for your confidence and have a nice day.
I
Rating: 4 out of 5
A little expensive but very good quality
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S
Rating: 4 out of 5
Very good products
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M
Rating: 2 out of 5
DLC of the products two months later, no SAV return, very disappointed.
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Response from Le Comptoir de Mathilde
Dear Marion, thank you very much for your feedback. We are sorry to have disappointed you with our DLC and the lack of feedback from our after-sales service. We are taking your comments into account to improve our service and hope to see you soon to offer you a better experience at Comptoir de Mathilde.
D
Rating: 4 out of 5
I'm very satisfied. There were no problems.
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