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V
Rating: 4 out of 5
Satisfied with my purchases but overall a little expensive (chocolate bar) that will limit my next purchase alas!
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
Reviews 2 and 4 stars
Reset filtersD
Rating: 4 out of 5
The mustards are delicious, but two of them were not sealed well enough and opened in transport. I had them shipped to me at the hotel I was staying at in France. I live in the USA, where you do not ship to, so I cannot get these two jars replaced, which makes me a bit sad.
A
Rating: 4 out of 5
A lot of unnecessary packaging: pollution Nevertheless, delivery as ordered
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G
Rating: 4 out of 5
As I expected, I'm happy to have pleased the people I gave it to.
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P
Rating: 4 out of 5
No problems with ordering on the site. Tracking and shipping OK. But as always, delivery by Colissimo was not professional: I asked for a one-day postponement which was confirmed by e-mail. But the deliveryman still turned up on the original date and I received a missed delivery e-mail! Fortunately, they delivered the next day... but Colissimo is definitely not a reliable partner, you should change service provider...
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L
Rating: 4 out of 5
Happy with the purchase but the note I asked for was not included in the parcel.
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Response from Le Comptoir de Mathilde
We're delighted you enjoyed your purchase! We're sorry about the little note, we'll make sure it doesn't happen again in the future. Thank you for your feedback."
J
Rating: 4 out of 5
Truffle oil: the taste is not up to scratch. Lemon oil very good
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O
Rating: 4 out of 5
Good product, but the rum babas' dough lacks lightness.
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C
Rating: 4 out of 5
An error in the parcel but repaired on the 1st phone call. Fast delivery and efficient after-sales service.
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K
Rating: 4 out of 5
Very satisfied , about the order. Just a pity that only French is spoken on the phone. But I got an answer by mail. Thanks for that.
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P
Rating: 4 out of 5
an oversight in the first shipment, but after a complaint, the complement arrived fairly quickly and with a commercial gesture.
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M
Rating: 4 out of 5
products as advertised on the site, very good quality. Dispatch of the parcel within a reasonable timeframe, with the unfortunate exception of the occasional broken pot due to faulty packaging, which was immediately replaced by the counter, which was perfectly correct in this respect.
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S
Rating: 4 out of 5
Just a small delivery problem. 2 jars slightly damaged in transit, but nothing too serious. Otherwise, everything was in order, fast and good products.
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M
Rating: 2 out of 5
Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.
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Response from Le Comptoir de Mathilde
Hi Melissa, thank you very much for your feedback. We are delighted that your children enjoyed the Easter painting chocolates. We have taken into account your comments concerning the thickness of the chocolate pieces and we will work on a solution to make them more suitable for children. We also offer a wide range of chocolates in egg or bar format for all occasions, so don't hesitate to discover them on our site. We hope to see you soon at Le Comptoir de Mathilde.
V
Rating: 4 out of 5
Package received very quickly and prepared with care. Very good and original products.
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D
Rating: 4 out of 5
Hello Although the parcel is well packed, a jar of chocolate leaked into the box (oil).
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Z
Rating: 2 out of 5
The grinder of the salt bottle was broken!
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S
Rating: 4 out of 5
Good products but a little disappointment.... The gift product was not in the parcel.
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Response from Le Comptoir de Mathilde
Hello,
We are sorry for this oversight, we can be reached at [email protected] contact us, we will send you the gourmet surprise, have a nice day!
Sincerely
Internet Customer Service
We are sorry for this oversight, we can be reached at [email protected] contact us, we will send you the gourmet surprise, have a nice day!
Sincerely
Internet Customer Service
N
Rating: 4 out of 5
very good and I hope very good because we haven't tasted everything yet
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M
Rating: 4 out of 5
Very fast and organized service
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B
Rating: 4 out of 5
Good product quality
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A
Rating: 4 out of 5
order received promptly, impeccable packaging
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G
Rating: 4 out of 5
Nothing to say super good
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R
Rating: 4 out of 5
I'm satisfied with the product they sell, but not with the customer service, they don't answer the questions asked, which creates mistrust.
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V
Rating: 4 out of 5
Shipping costs are too expensive
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A
Rating: 2 out of 5
The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!
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Response from Le Comptoir de Mathilde
Hello Anne, thank you for your feedback. We are sorry that you have encountered difficulties with our ordering site. When sending gifts, we are able to include the sender's name and a message for the recipient. You can specify these on the delivery tab in the "message to our order preparers or to the recipient of your package" box. We look forward to providing you with a better experience in the future. Sincerely yours, the Comptoir de Mathilde team.
P
Rating: 4 out of 5
Problem of breakage with my order, customer service really top notch, immediate replacement of broken jars. Products as good as ever.
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A
Rating: 2 out of 5
Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.
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Response from Le Comptoir de Mathilde
Hello Angélique, thank you for your feedback. We apologize for the longer delivery times, which are indeed due to the high demand linked to Black Friday. We have taken your comment into account and will be working to reinforce our workforce to better manage the coming holiday periods. We hope you enjoy your order and remain at your disposal for any further inquiries. Have a nice day.
S
Rating: 4 out of 5
Well-packaged parcel, arrives quickly. Too bad there were so many products unavailable.
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K
Rating: 4 out of 5
Chocolates delivered just before the start of the school vacations following a reminder, as a gift for the school. The teacher really liked the school kit! We've had great feedback on the chocolates. I'd recommend them!
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N
Rating: 4 out of 5
Everything was perfect except that I had another address for the invoice as it was a gift. But the person who received the gift also received the invoice.
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M
Rating: 2 out of 5
Our delivery took just under a month. Inquiries (made in English) were not answered.
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E
Rating: 4 out of 5
Good product
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M
Rating: 4 out of 5
As the parcel was a gift, I had asked for a message to be attached to my shipment. However, the recipient didn't get the message and therefore didn't know who had sent him the parcel.
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C
Rating: 4 out of 5
Very good but not cheap...
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C
Rating: 4 out of 5
Very good products, for a gift
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M
Rating: 4 out of 5
Very satisfied with the products ordered but delivery time a little too long.
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H
Rating: 2 out of 5
Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.
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V
Rating: 2 out of 5
Order received but not on time.
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your feedback. We're sorry your order didn't arrive on time, and we'll do everything we can to make sure it doesn't happen again. We hope that despite this inconvenience, you have enjoyed our products. Please do not hesitate to contact us should you have any further comments or suggestions. Have a nice day.
N
Rating: 4 out of 5
Delicious
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