Customer reviews of Le Comptoir de Mathilde

S

Stéphanie S.

Rating: 4 out of 5

Published on 26/05/2022 à 17h56 following a purchase from 15/05/2022

Very careful packaging for delivery - real anticipation of "shocks" or other hazardous handling- Good products -.

Translated reviews

M

mélanie L.

Rating: 4 out of 5

Published on 04/05/2022 à 21h14 following a purchase from 13/04/2022

Satisfied!!!

Translated reviews

P

Pierre B.

Rating: 4 out of 5

Published on 21/04/2022 à 20h01 following a purchase from 10/04/2022

Excellent after-sales service; chocolate bunny arrived broken despite all the precautions taken by Le comptoir de Mathilde. We can't blame them for not doing everything possible to ensure that their Easter bunny arrived whole, but the carrier must not have been very careful with the package. But that's not up to Comptoir de Mathilde.
Comptoir de Mathilde sent me back the same bunny, this time in one piece, without asking me any more questions, simply by sending an e-mail with a photo. A much appreciated after-sales service.

Translated reviews

I

iréne P.

Rating: 4 out of 5

Published on 09/04/2022 à 18h36 following a purchase from 03/04/2022

fine, but the chocoatcazssé

Translated reviews

S

serge C.

Rating: 4 out of 5

Published on 01/04/2022 à 18h07 following a purchase from 24/03/2022

Easily accessible site consultation, perhaps a little more detail on the composition of the pack would be desirable

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 16/03/2022 à 14h01 following a purchase from 10/03/2022

Some products were damaged (torn cardboard), which is a shame when it comes to gifts...

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 13/02/2022 à 21h42 following a purchase from 07/02/2022

Good delivery time and follow-up

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 09/02/2022 à 18h30 following a purchase from 01/02/2022

I don't understand why you can't get free delivery at the store. Instead, you have to pay a delivery fee to have it delivered to your home.

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 03/02/2022 à 13h54 following a purchase from 27/01/2022

Fast delivery but major problems with orders: wrong products delivered or delivered in poor condition. Customer service not very responsive.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 01/02/2022 à 15h57 following a purchase from 26/01/2022

nothing to report

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 25/01/2022 à 18h17 following a purchase from 17/01/2022

The only downside is the delivery charge, which is a shame, as it doesn't encourage people to order, otherwise there's nothing to say.

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 22/01/2022 à 17h00 following a purchase from 15/01/2022

You'll find the site's products cheaper in other stores... the last straw. The advent calendar is a big disappointment (very expensive for what little there is inside. What's more, the products are redundant and not individually wrapped, so they're all dry by the time you eat them). As for customer service, it leaves a lot to be desired (long and unsatisfactory responses).

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 15/01/2022 à 14h58 following a purchase from 11/01/2022

Excellent products. Only downside: products and shipping costs knives.

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 11/01/2022 à 13h14 following a purchase from 26/12/2021

I received a leaky jar which spilled in transit and I contacted to organise a replacement or partial refund, but there was no reply. Delicious product but Very disappointing customer service.

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 05/01/2022 à 08h44 following a purchase from 05/12/2021

Gourmet surprise = recipe ?

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 29/12/2021 à 18h41 following a purchase from 18/12/2021

the site is easy to use

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 24/12/2021 à 17h25 following a purchase from 14/12/2021

it arrived on time, but the chocolate was in cut pieces... I think it's because of the transport.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 24/12/2021 à 15h56 following a purchase from 13/12/2021

Fast delivery, well packaged items, but very high shipping costs if the order is under 60€.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 21/12/2021 à 17h07 following a purchase from 15/12/2021

Order received quickly, items extremely well protected in the parcel. Too bad about the chocolate bar, which had to be broken before shipping... I hope these little treats do the trick!

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 21/12/2021 à 16h38 following a purchase from 11/12/2021

Very good salt

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 21/12/2021 à 11h42 following a purchase from 26/11/2021

choice, fast shipping, good price with special offer

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 18/12/2021 à 20h15 following a purchase from 11/12/2021

I ordered the pasta kit and considering the price I am very disappointed with the size of the products ...I feel like I received samples. On top of that the delivery costs 8€ .

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2021 à 11h21 following a purchase from 11/12/2021

Very good site, easy to order and delivered fairly quickly. However, one of the jars of baba au rhum opened during the journey, completely emptying itself of all the rum syrup inside.
Fortunately, the parcel was well made and the products particularly well packaged, so nothing else was damaged, but for this jar, which should have been offered at Christmas, it's ruined!
Still very good overall.

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 14/12/2021 à 15h04 following a purchase from 10/11/2021

wait about 4 weeks or receive an e-mail about the loss of the parcel, a new parcel sent back and no commercial gesture... next time I'll go to another sales site

Translated reviews

Response from Le Comptoir de Mathilde Published on 15/12/2021

Hello, you placed your order with us on November 10th and received it on December 13th. We are very sorry. We will try to improve next time to reduce delays during the holiday season.

A

Acheteur vérifié

Rating: 4 out of 5

Published on 12/12/2021 à 19h55 following a purchase from 02/12/2021

I know your products well and am never disappointed but...!!!! I was entitled to a promo code for my birthday but the product was out of stock so a slight disappointment!!!!

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 12/12/2021 à 14h18 following a purchase from 27/11/2021

Nice site, but delivery takes a long time ... 13 days to receive an advent calendar!

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 11/12/2021 à 17h33 following a purchase from 27/11/2021

Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...

Translated reviews

Response from Le Comptoir de Mathilde Published on 13/12/2021

Hello Mr Rouvillain, We're sorry that our products have taken so long to be delivered to you. Our teams do their utmost to process all orders as quickly as possible, which is why our processing times for the end of the year are 5 to 7 days. Having placed your order on the 27th, your parcel was processed and dispatched on time. Best regards, Le Comptoir De Mathilde team

A

Acheteur vérifié

Rating: 4 out of 5

Published on 11/12/2021 à 14h56 following a purchase from 30/11/2021

Fast delivery

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 09/12/2021 à 19h54 following a purchase from 27/11/2021

Order placed on 27/11 and delivered on 8/12....(for an advent calendar)

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 09/12/2021 à 17h34 following a purchase from 02/12/2021

All the chocolates were broken

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 09/12/2021 à 15h47 following a purchase from 30/11/2021

Plenty of choice, too bad everything was out of stock.

Translated reviews

A

Acheteur vérifié

Rating: 2 out of 5

Published on 09/12/2021 à 14h12 following a purchase from 27/11/2021

Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 09/12/2021 à 09h52 following a purchase from 26/11/2021

Package very well packed, but unfortunately several cardboard boxes arrived torn (but the products were in good condition).

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2021 à 17h08 following a purchase from 29/11/2021

The products are good, but delivery takes a long time. We need more manpower to prepare the parcels so that they don't take 2 weeks to arrive.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2021 à 16h49 following a purchase from 26/11/2021

Everything is fine, but shipping costs are very high.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2021 à 16h42 following a purchase from 26/11/2021

Quick delivery and well-protected products.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2021 à 16h14 following a purchase from 26/11/2021

Just be aware that liqueurs are composed mainly of water and are 12% alcohol.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 07/12/2021 à 19h15 following a purchase from 26/11/2021

Delivery a little longer than expected Pleasant site to visit

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 06/12/2021 à 20h45 following a purchase from 25/11/2021

Good site, happy with customer service.

Translated reviews

A

Acheteur vérifié

Rating: 4 out of 5

Published on 06/12/2021 à 14h56 following a purchase from 23/11/2021

Delicious products. Ordered arrived quickly and well packaged. Having ordered for nearly €90, a free product was offered: a small milk chocolate with mini marshmallows on top... Not good!

Translated reviews