Customer reviews of Le Comptoir de Mathilde

9,4 /10

Based on 6 357 published reviews

5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 2 and 5 stars

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Acheteur vérifié

Published on 22/12/2020 à 16h48 following a purchase from 04/12/2020

Super everything is well categorized

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Acheteur vérifié

Published on 22/12/2020 à 11h49 following a purchase from 10/12/2020

Good product.

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Acheteur vérifié

Published on 21/12/2020 à 10h33 following a purchase from 04/12/2020

Well received and very good

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Acheteur vérifié

Published on 20/12/2020 à 21h50 following a purchase from 07/12/2020

Very good service

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Acheteur vérifié

Published on 19/12/2020 à 18h57 following a purchase from 04/12/2020

Very ergonomic site, easy to view products and place orders.
Delivery packaging very well optimized in terms of volume.
Fast and efficient delivery.

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Acheteur vérifié

Published on 19/12/2020 à 11h23 following a purchase from 08/12/2020

I had a problem with my order and the customer service was particularly efficient. Thanks to them!!!

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Acheteur vérifié

Published on 19/12/2020 à 11h21 following a purchase from 04/12/2020

Everything was very well packaged, so top notch. And I already know the products, which are absolutely delicious!

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Acheteur vérifié

Published on 19/12/2020 à 00h09 following a purchase from 04/12/2020

For an order placed in the middle of December, with the pandemic and the number of orders the retailer was able to receive, I found the delivery time to be very good. The quality of the individual packaging for each product ordered was perfect, and I'd definitely recommend it!

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Acheteur vérifié

Published on 18/12/2020 à 20h24 following a purchase from 06/12/2020

very nice box, and the products look appetizing

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Acheteur vérifié

Published on 18/12/2020 à 18h48 following a purchase from 04/12/2020

Very fast delivery, excellent!

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Acheteur vérifié

Published on 18/12/2020 à 18h24 following a purchase from 04/12/2020

Products very well packaged for transport.

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Acheteur vérifié

Published on 18/12/2020 à 18h10 following a purchase from 05/12/2020

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Acheteur vérifié

Published on 18/12/2020 à 18h00 following a purchase from 10/12/2020

Perfect

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Acheteur vérifié

Published on 18/12/2020 à 17h28 following a purchase from 04/12/2020

Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie

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Acheteur vérifié

Published on 18/12/2020 à 11h36 following a purchase from 04/12/2020

Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.

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Response from Le Comptoir de Mathilde Published on 18/12/2020

Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.

Acheteur vérifié

Published on 17/12/2020 à 23h14 following a purchase from 04/12/2020

Top shipping and delivery. The products are very well packaged, no problem!

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Acheteur vérifié

Published on 17/12/2020 à 20h55 following a purchase from 04/12/2020

1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.

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Response from Le Comptoir de Mathilde Published on 18/12/2020

Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!

Acheteur vérifié

Published on 17/12/2020 à 20h25 following a purchase from 04/12/2020

Very good products as well as perfect reception very well packaged products

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Acheteur vérifié

Published on 17/12/2020 à 16h03 following a purchase from 04/12/2020

Easy navigation, excellent order tracking, top packaging.

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Acheteur vérifié

Published on 17/12/2020 à 14h27 following a purchase from 04/12/2020

Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend

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Acheteur vérifié

Published on 17/12/2020 à 14h10 following a purchase from 04/12/2020

Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!

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Acheteur vérifié

Published on 17/12/2020 à 13h41 following a purchase from 05/12/2020

Well packaged

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Acheteur vérifié

Published on 17/12/2020 à 11h44 following a purchase from 04/12/2020

Fast, careful delivery

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Acheteur vérifié

Published on 17/12/2020 à 10h46 following a purchase from 04/12/2020

Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.

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Acheteur vérifié

Published on 17/12/2020 à 10h17 following a purchase from 05/12/2020

Fast order and delivery with no unpleasant surprises

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Acheteur vérifié

Published on 17/12/2020 à 10h08 following a purchase from 05/12/2020

very well-presented site, which helps you choose the right products

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Acheteur vérifié

Published on 17/12/2020 à 09h44 following a purchase from 04/12/2020

Very nice site. It is very appealing.

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Acheteur vérifié

Published on 17/12/2020 à 08h27 following a purchase from 04/12/2020

Products conform to my order

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Acheteur vérifié

Published on 16/12/2020 à 21h44 following a purchase from 02/12/2020

Very clear and functional site, warm colors

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Acheteur vérifié

Published on 16/12/2020 à 20h40 following a purchase from 04/12/2020

You can't beat precaution in the package. It was perfect!!!

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Acheteur vérifié

Published on 16/12/2020 à 20h36 following a purchase from 04/12/2020

Fast delivery, well packaged items. VERY GOOD

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Acheteur vérifié

Published on 16/12/2020 à 20h31 following a purchase from 04/12/2020

delivery arrived as expected. products very well protected in tissue paper and other protection. parfit.

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Acheteur vérifié

Published on 16/12/2020 à 20h20 following a purchase from 04/12/2020

Everything was ok

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Acheteur vérifié

Published on 16/12/2020 à 20h13 following a purchase from 05/12/2020

Fast delivery and well packed. Each item was in individual protective packaging. As for the products for the moment we haven't tasted them they are waiting under the tree ️

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Acheteur vérifié

Published on 16/12/2020 à 20h08 following a purchase from 04/12/2020

Fast, received on time

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Acheteur vérifié

Published on 16/12/2020 à 20h04 following a purchase from 04/12/2020

Fine

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Acheteur vérifié

Published on 16/12/2020 à 19h58 following a purchase from 05/12/2020

The delivery time was short and the chocolates were very well protected so that they would not be damaged during transport. I am very satisfied.

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Acheteur vérifié

Published on 16/12/2020 à 19h54 following a purchase from 04/12/2020

very well

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Acheteur vérifié

Published on 16/12/2020 à 19h48 following a purchase from 04/12/2020

perfect

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Acheteur vérifié

Published on 16/12/2020 à 19h47 following a purchase from 04/12/2020

Fast and totally careful delivery. The products are packaged with such care that it's the 1st time I've seen this. I hope the products are as good as they are beautiful.

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