Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

Reviews 2 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Very good. fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Site offering quality and original products. Fast, accurate delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
As per the website photos and description. A real treat for the eyes and taste buds.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Fast, well-packaged shipment, good tracking
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very original, very good products. Well-protected shipment.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Fast delivery, very well packaged products. Thank you very much!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
tip top, received quickly and in perfect condition, thank you very much!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Well-made site, top delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
Short expiry dates Broken product
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Response from Le Comptoir de Mathilde
Hello Mrs Opigez, First of all, we're really sorry about the damaged product when we received your order! We try to pack each product as carefully as possible to avoid any breakage, but the hazards of transport can sometimes leave surprises. Concerning products with a past date, we are also sorry, it was a preparation error on our part and in no way should we have sent you a product like this.
I suggest you contact our customer service department, who will offer to send you the correct product. We do our utmost to respond as quickly as possible to your requests and calls. We apologize again for this inconvenience. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
despite COVID restrictions the parcel arrived on time. Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Excellent quality products. Fast shipping, but Covid problems. Reception delayed, but Mathilde's counter is to blame.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Customers for over 4 years and always delighted with Mathilde's good products!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very clear site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very satisfied with the delivery and packaging.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
The shipment was very fast, and what a pleasure it is to taste one of their chocolates every morning.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
compliant and timely service Thank you
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/11/2020
Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...
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Response from Le Comptoir de Mathilde
Hello Mr Vergnes, First of all, we're very sorry about the error on your order. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. That's why our customer service department contacted you a week after your complaint. Could you please tell us how the products were opened? Thank you for your comment on the quality of our products.
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Great products, well packaged and fast shipping. I recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
fast delivery and well-packaged products
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.
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Response from Le Comptoir de Mathilde
Hello Mrs Bertrand, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but unfortunately this eye is not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/12/2020
Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities
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Response from Le Comptoir de Mathilde
Hello Mrs Bainvel, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but sometimes that eye is not infallible. No technology is involved in the preparation of your parcel, and we do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with the utmost attention and offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
I recommend with pleasure! First time ordering from this site and I'm not disappointed, plus the delivery was fast!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Original, quality products and efficient service in troubled times
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Fast delivery and very well packaged
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very good site, very good ethics, I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
The parcel arrived on the right date. The chocolate packaging is really top-notch and all that's left is to taste it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/11/2020
Last summer, I received an assortment of products from "comptoir de Mathilde" as a gift, and I ordered some again.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.
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Response from Le Comptoir de Mathilde
Hello Ms llorca, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care so as to offer you the return of your delicacy. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Very well designed site - easy to find products - clear explanations
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Super fast delivery! My loved ones are going to love the gifts for Christmas! The parcel was perfectly packaged and the quality is perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
QUICK AND EASY
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Order conformed to my expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
Very well designed site. Easy to find the brand's flagship products.
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