Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 412 published reviews
5 5 324 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2017
fast delivery - top packaging delicious product to be enjoyed without moderation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2016
Very good. One of the items in my basket was no longer available, someone contacted me by phone to offer a replacement. Very good products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2017
Tb!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2016
Very good quality products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2016
a friendly, gourmet experience that makes you want to taste more !!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2017
All right!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2017
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2017
very good but the shipping costs are too high
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2016
Super, fast delivery, delicious product and original presentation, I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2016
Good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2017
Quite intuitive and good product descriptions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2016
bsr nothing to reproach you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2017
fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2016
Very nice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2017
Very clear site, easy ordering... The products arrived in good condition: very (too?) well packaged, in a huge cardboard box!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2016
well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2016
Very happy with my order, I recommend this merchant without hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2016
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2017
A site to tantalize the taste buds.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2016
The parcel was delivered on time. The products were in good condition and well packaged! Gifts that were a great hit with everyone!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2016
Nothing to complain about, the order arrived on time, complete.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2016
beautiful and good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2017
I made it as a gift for my sister-in-law who loved it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2016
easy to navigate
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2017
The products are a real delight. I'm really very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2016
One product missing, reactive despite everything, Christmas period. RAS.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2017
Friendly Claire, makes you want to order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
A convenient site, fast delivery and quality products. Bravo le comptoir de Mathilde!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2016
nothing to add!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2016
Excellent site. Everything is super good. I share with my friends without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2017
Order received very quickly. Everything is very well packaged and the after-sales service is very responsive!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2016
Serious site. Possibility of contact by telephone, where an interlocutor is very attentive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2016
The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.
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Response from Le Comptoir de Mathilde
Hello Gaëlle, I'm sorry that the products you ordered arrived broken and that your message was not answered. Your complaint has not been forwarded to me. Please contact me by e-mail at [email protected] so that we can compensate you. Yours faithfully
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2016
I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!
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Response from Le Comptoir de Mathilde
Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2016
Tres bien!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2017
2 orders and 2x very satisfied. Quality, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2017
I love all the spreads. Bravo for the quality of the products. When are you opening in Nancy?)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2017
very well designed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2017
Everything perfect!
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