Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
5 5 326 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

Reviews 2 and 5 stars

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Véronique D.
Rating: 5 out of 5
following a purchase from 01/12/2023
Order arrived in perfect condition, very well packaged and of course a real treat, as always, top quality chocolate.
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Tiphaine B.
Rating: 5 out of 5
following a purchase from 10/12/2023
Well packed parcel (bottles and jars VERY well protected) and received on time. Very good products.
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Carolyn T.
Rating: 5 out of 5
following a purchase from 02/12/2023
I love receiving my parcel from you. We only, usually, order once a year for our Christmas Day starters and a few other treats. We’ve always found everything to be of exceptional quality. Thank you 🙏
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Corinne D.
Rating: 5 out of 5
following a purchase from 06/12/2023
Very satisfied. Very good chocolate and very well packaged. Thank you
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Marie-Christine D.
Rating: 5 out of 5
following a purchase from 02/12/2023
Chocolates and sweets were 1 big hit
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Michaela W.
Rating: 2 out of 5
following a purchase from 24/11/2023
Our delivery took just under a month. Inquiries (made in English) were not answered.
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Alain G.
Rating: 5 out of 5
following a purchase from 11/12/2023
EXCELLENT
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Mikael L.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very nice parcel, very good products, what happiness...
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Thierry G.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very satisfied with the quality of the products and the ease of ordering. Happy New Year!
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Sandrine D.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good product, especially the rum canales 😃
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Valerie S.
Rating: 5 out of 5
following a purchase from 15/12/2023
Very good products
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Marie P.
Rating: 5 out of 5
following a purchase from 14/12/2023
Order arrived on time and packaged impeccably
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Loren D.
Rating: 5 out of 5
following a purchase from 09/12/2023
A gift for Dad!
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Stéphanie B.
Rating: 5 out of 5
following a purchase from 10/12/2023
A "killer" spread!!!!
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Jean-Noël L.
Rating: 5 out of 5
following a purchase from 07/12/2023
Nickel packaging & delivery
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Cecile E.
Rating: 5 out of 5
following a purchase from 10/12/2023
The order was delivered on time. The packaging of each product was very careful and secure. Everyone was delighted with all the products!
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Aline V.
Rating: 5 out of 5
following a purchase from 02/12/2023
Perfect
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Nathalie G.
Rating: 5 out of 5
following a purchase from 04/12/2023
I love this site
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Elodie P.
Rating: 5 out of 5
following a purchase from 29/11/2023
Big order for Christmas! I'm so happy, all the sweets made it so much fun!
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Patricia P.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good chocolates
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Olivia S.
Rating: 5 out of 5
following a purchase from 29/11/2023
At the top!
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Chantal C.
Rating: 5 out of 5
following a purchase from 11/12/2023
Much appreciated
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Nassima A.
Rating: 5 out of 5
following a purchase from 10/12/2023
High-quality products. Very responsive sales department. Fast shipping.
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Monique G.
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good site. Products conform to photos. Good value for money. I recommend Le Comptoir de Mathilde.
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Helmut H.
Rating: 2 out of 5
following a purchase from 03/12/2023
Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.
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Carole L.
Rating: 5 out of 5
following a purchase from 17/12/2023
Order arrived before Christmas Nothing to complain Impeccable
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Ghislaine T.
Rating: 5 out of 5
following a purchase from 14/12/2023
Order received promptly. Everything was well packed. Satisfied with this first order.
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Ghislaine D.
Rating: 5 out of 5
following a purchase from 01/12/2023
fast delivery.the products are well packed in the parcel.and above all delicious.
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Fabien P.
Rating: 5 out of 5
following a purchase from 09/12/2023
perfect and excellent
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Valérie B.
Rating: 2 out of 5
following a purchase from 11/12/2023
Order received but not on time.
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Response from Le Comptoir de Mathilde
Hello Valérie, thank you for your feedback. We're sorry your order didn't arrive on time, and we'll do everything we can to make sure it doesn't happen again. We hope that despite this inconvenience, you have enjoyed our products. Please do not hesitate to contact us should you have any further comments or suggestions. Have a nice day.
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Istvan I.
Rating: 5 out of 5
following a purchase from 02/12/2023
The milk hazelnut spread with sweetener is great! My only sorrow that you do not deliver to Hungary.
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Mélanie M.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good value for money
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Violette Z.
Rating: 5 out of 5
following a purchase from 09/12/2023
This parcel was for my daughter and her little family and they were delighted.
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Mimi M.
Rating: 5 out of 5
following a purchase from 09/12/2023
Perfect good product
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Isabelle D.
Rating: 2 out of 5
following a purchase from 11/12/2023
Late delivery
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Response from Le Comptoir de Mathilde
Hello Isabelle, we're sorry to hear that you've experienced a delivery delay with our boutique Le Comptoir de Mathilde. We take great pride in providing a quality service to our customers and will do our utmost to resolve this situation as quickly as possible. Thank you for your trust and understanding.
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Célia L.
Rating: 5 out of 5
following a purchase from 10/12/2023
Perfect, nothing to complain about! Plus the little gift makes me super happy
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Jerome C.
Rating: 5 out of 5
following a purchase from 14/12/2023
Products received on time. And they pleased the recipient
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Yannick N.
Rating: 5 out of 5
following a purchase from 10/12/2023
Perfect! Ras
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Selena D.
Rating: 5 out of 5
following a purchase from 10/12/2023
Order received on time, product well packaged, delicious product
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Veronique L.
Rating: 5 out of 5
following a purchase from 13/12/2023
order received in perfect condition and in time for Christmas
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