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L
Rating: 3 out of 5
The treats were open... disappointed
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Customer reviews of Lepetitrongeur.com
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 810 published reviews
Summary of reviews
Customers highlight fast and reliable delivery, with orders arriving on or ahead of schedule and items well packaged. They praise attentive and efficient customer service, kindness and empathy from staff, and the care taken in handling orders. Product quality is repeatedly described as very good, with items matching descriptions and loved by small animals. The store is presented as a specialized, trustworthy source for small-animal products, offering careful preparation and a wide range loved by owners.
Reviews 1 and 3 stars
Reset filtersV
Rating: 3 out of 5
I received my order. On the scheduled date. Be careful because the box was torn. Fortunately, it wasn't fragile
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S
Rating: 3 out of 5
The delivery did not take place at the desired location
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S
Rating: 1 out of 5
Package delivered to another pickup point and not close to home.
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N
Rating: 1 out of 5
Order still not received
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L
Rating: 1 out of 5
I found lots of insects in my rabbit's hay even before I opened it, there were some on the bag. I contacted customer service but nothing was done...
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F
Rating: 3 out of 5
Complete order, very good as always but a downside on the delivery. The delivery is charged very expensive, especially at pickup points (€6.99 for a basket of €48). The commitment is a reception in 24h/48h, but the order arrived 4 days later! The least that could be done would be a partial refund, even symbolic, or a credit on a future order.
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P
Rating: 1 out of 5
package not received
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G
Rating: 3 out of 5
Very good. Great selection of products and fast delivery. Packaging without wasting space or cardboard.
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A
Rating: 1 out of 5
Broken package received, no response to my email
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C
Rating: 3 out of 5
Good. But there are often stock shortages and restocking is often much too long.
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P
Rating: 1 out of 5
Problem with an unresolved product
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A
Rating: 1 out of 5
There was an error with the order, or maybe I made a mistake....
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O
Rating: 3 out of 5
Happy to have found my kibble on this site as it is out of stock everywhere else, however the bag received was torn and for 50€ there was no free shipping...
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Y
Rating: 3 out of 5
My rabbit didn't like the shavings litter, it absorbs very poorly, the cellulose litter is very expensive to make a cage you need at least two, see 3 nothing to say about delivery!
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P
Rating: 3 out of 5
I did not receive the right order, waiting for the right reception.
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J
Rating: 1 out of 5
Order not received as expected, and unsatisfactory feedback from customer service
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B
Rating: 3 out of 5
Order arrived promptly, but the red harness I received was actually neon pink...
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T
Rating: 1 out of 5
The product conforms but the box in the parcel was totally exploded with granules in the cardboard and pieces of plastic in the food.
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