Customer reviews of LES ARTISTES PARIS

I am not happy at all I still have not recovered my package which was delivered to Grenoble while I live in Thonon-les-Bains

A stopper did not allow for sealing, fortunately we were able to swap the two. On the other hand, misleading advertising regarding the origin of manufacture, made in China like all these products that I could have ultimately bought elsewhere and cheaper. Moreover, some of your sellers (in Lyon and Dijon) claim French manufacturing or pretend not to know. So it's a scam and I will make it known.

I was missing a small bottle and I wanted to make a change as soon as I placed the order and they didn't let me anymore

i was very satisfied with the product that i bought at the bigging, but i m not satisfied with the spare part that i just received. i think it is problematic

Not enough description about the products. My purchase will not be used because the return or refund is not interesting. I will not renew the experience, I am very disappointed

Unfortunately, the item arrived damaged!

I am still waiting my order since 10th January

I love your bottles in general but in the new models the cap has changed, it doesn't close well... impossible to give it to children... it's a shame!

The bottle received blows

Order received too late

The return site 'loops' on the same message without being able to know if your message has been sent correctly. Impossible to reach a human for a delivery issue, it smells like AI and chatbot.

I received a notice that I would have been delivered, but I haven't received anything!!!! Can you check where the error might be? Thank you Kopp Jean-Luc

Very poor customer service. I made a mistake when placing my order. I immediately contacted the site's customer service to ask to modify it. I never received a response, whether positive or negative. I then requested a return of the item and it has been 24 hours since my return request has been 'pending confirmation'. So I can do nothing but wait... We contact customer service which never responds to us

The neck is not practical

Really shocking, I wrote several messages via the form on their site, I have had NO reaction from them. I have an insulated bottle whose lid is no longer watertight after a few uses, I just wanted to inquire about a spare part. Zero customer service, it's pathetic.

Hello, I only received one cap in my order when I ordered 3. I am waiting for a response from customer service following my complaint. Best regards,

I still have not been delivered ...

First order directly on this site, I ordered a thermos bottle with a tattoo design and received something else.

Order not compliant, no response to my emails, I am still waiting for a bottle that was not in the package, unacceptable.

Unfortunately, my order of two cans has not yet arrived. I hope it will be delivered soon.

Hello, I ordered a bottle based on the photos on your site showing a rubber cap with spikes... I received an aluminum cap with a small clock inside...!!!

The delivery is as expensive as the product I ordered, it's outrageous

I bought a water bottle that I gifted. The bottle leaks. We sent a message to customer service and we have no response. Very disappointed!!

I bought bottles from Les Artistes Paris just under a year ago, and after less than two years of use, the plastic caps are already leaking. When I contacted their customer service, I was told that the wear was probably due to misuse, despite the 2-year warranty mentioned on the label. Instead of honoring their commitment, they offered me to buy caps again! Now, I noticed they have switched to steel caps. Strange coincidence, isn't it? Maybe they finally understood that their plastic caps don't hold up, but it's still an attempt to avoid addressing the real quality issue. Personally, I will recycle my bottles into vases, as they like to show on their social media. After all, their products are worth no more than that! I will never spend another cent on this so-called French brand, which, in reality, reflects no French quality and has its products made in Asia. If you are looking for durable and reliable products, run away from this brand.

Unfortunately, the two thermos bottles I just bought do not close properly. I found myself twice with a hot drink in my handbag. Which is really not pleasant.

The printing is very poorly done at the top and bottom of my can. The pull tab is loose. The shoulder bag that "fits bottles and cans" according to the website. Yet on the label, it only says it fits bottles and it's quite difficult to fit the can inside.

I still haven't received my package

Even after a week, I haven't received the mugs!

I ordered 2 insulated mugs that I received well. They are very beautiful and conform to what I ordered. That said, after the first wash, the paint on one of them got damaged. The color ran and started to disappear in some places. It's really a shame especially since I haven't used it yet!

I am disappointed with the product. The pattern is full of irregularities, like ink drips. According to customer service, it is related to the manufacturing technique and all bottles have this aspect. So the choices, the manufacturing methods, are not up to the qualitative image that the brand gives itself.

Package declared deposited in the mailbox on August 28 in bike parcel: FALSE! No delivery!

Very disappointed: the insulated bottle seems to have already been used as it is so damaged. Moreover, the printing of the patterns looks fake and low quality. Hardly acceptable given the price... Additionally, I have tried several times to have exchanges with customer service regarding stock, and never received a response, no reactivity. I unfortunately do not recommend.

We received a completely botched bottle... smudges, cut patterns, and we were explained that it was normal with your printing techniques... except that we already have Les Artistes bottles and nothing like this!!!

Impossible to make an exchange, transport costs to be paid 3 times by the customer: I was given a bottle, first shipping cost. I don't like the color, I want to exchange it: impossible. I have to return it: costs at the customer's expense (second). Then reorder, third shipping cost. It's ridiculous. Well, I'm just going to send your bottle back at my expense and I'll order elsewhere, well done.

The lunch box with the black lid is very difficult to open even after pressing the red button to let air into the box. The problem is the same with both lunch boxes purchased. Additionally, the customer service is not friendly at all and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered for every insulated container purchased, having ordered 2 lunch boxes I thought I would receive 2 infusers but that was not the case, Aurélie from customer service explained to me that it meant one infuser per household... Avoid!!

It is very difficult to open the lunch box (the lid is black) even after pressing the red button to release the air inside the box. Moreover, the customer service is unfriendly and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered per insulated container (having ordered 2 boxes, I thought I would receive 2 infusers) but the customer service representative kindly explained to me that it meant one infuser per household.

The ordered item has a defect making it unusable. I made a return request, which took more than a week to be accepted. However, the package must be returned within 14 days of receiving the order. How to deal with such a response time? I am left with a paid unusable item. Customer service needs improvement.

My bottle leaks water all the time.

I still haven't received the item

Order shipped very quickly, package very well wrapped. However, at first glance, the print of the pattern (heart) is really not great at the joint, you can see the crease. And let's talk about the mug itself, I got wet trying to drink. After several attempts thinking I wasn't using it correctly, I finally understood that it was leaking. So it wasn't a problem on my part. I contacted customer service for a refund and I'm still waiting...