Customer reviews of LES ARTISTES PARIS

9 /10

Based on 1 069 published reviews

5 859 80% 4 77 7% 3 36 3% 2 24 2% 1 73 7%

Summary of reviews

The store consistently delivers fast and reliable service, with many customers noting quick shipping and well-protected packaging that keeps items in good condition. Product design and durability stand out, with multiple mentions of attractive aesthetics, varied designs, practical formats, and long-lasting cold retention that works well for hours. Customers frequently highlight the quality and usefulness of spare parts and accessories, such as replaceable caps and seals, which supports sustainability and easy maintenance. The overall experience is described as satisfying and dependable, with repeated praise for product quality, fast deliveries, and responsive service.

Reviews 1 and 2 stars

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Al A.

Published on 16/09/2022 à 20h14 following a purchase from 15/09/2022

Impression of the defective bottle. Complaint made for an exchange and no response from customer service!

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Delphine V.

Published on 31/08/2022 à 21h16 following a purchase from 31/08/2022

Very very disappointed with customer service! I wrote on June 24 because my country, Switzerland, did not exist. I received a response a month later (!) to tell me that I should use Sweden, so Sweden... uh no, I live in Switzerland, so Switzerland! And then I wait again for them to tell me to wait for them to correct it, and tonight, zero response...

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Nathalie C.

Published on 29/08/2022 à 11h36 following a purchase from 29/08/2022

I bought 2 cans of this brand a few months ago. One cap started leaking shortly after my purchase. I sent 2 emails that went unanswered!!!! So I ordered a cap on the site. This is starting to get expensive for the mug considering it is not old!!!!!

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Gregory P.

Published on 03/08/2022 à 18h35 following a purchase from 03/08/2022

The outside of the bottle got damaged very quickly, after 2 days, without any particular use. I immediately sent an email to customer service with a photo attached. No response, radio silence. I am really disappointed.

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Rémi C.

Published on 18/07/2022 à 19h38 following a purchase from 04/07/2022

I still haven't received my package.

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Clémence P.

Published on 18/07/2022 à 08h46 following a purchase from 18/07/2022

I never received the package and the customer service remains silent when I ask them to refund me. I love their products but I will not order from you again.

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Gutfreund G.

Published on 21/06/2022 à 11h52 following a purchase from 21/06/2022

I still haven't received a response from customer service.

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Pascal

Published on 02/06/2022 à 15h55 following a purchase from 02/06/2022

Nothing to complain about the products. But no precision on the accessories, hence a bad order and the customer service is not very responsive and even non-existent.

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Justin J.

Published on 14/05/2022 à 17h44 following a purchase from 04/04/2022

I am very satisfied with the products but not at all with the customer service, very haughty responses and not at all listening to the customer. Moreover, we returned a product ordered due to an error on the site, we reordered directly with the correction but still no refund despite the proof of return a month ago.... They probably earn too much to care about their customers... Very disappointing as it does not make me want to recommend the brand.

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Aurelien V.

Published on 07/01/2022 à 18h10 following a purchase from 07/01/2022

I wanted to change the size of the bottle but I have been waiting for 10 days for the validation of my return request by the team...

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John V.

Published on 05/01/2022 à 09h58 following a purchase from 05/01/2022

Product purchased at a pharmacy with supposedly a quality guarantee. The paint on the bottle chipped within 2 weeks of use. This bottle is real junk. I do not recommend

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Antoine

Published on 31/12/2021 à 14h10 following a purchase from 31/12/2021

Leaking product. Non-existent customer service Avoid!

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Phœbé T.

Published on 31/12/2021 à 12h57 following a purchase from 31/12/2021

The thermoses are great and work very well, however the return process for packages is long before confirmation for return and you have to do a Colissimo to make the return so pay an extra..

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Elodie

Published on 22/12/2021 à 09h56 following a purchase from 22/12/2021

One of the 2 products delivered is not the model ordered. However, it was for gifts for children. I was told that humans make mistakes. No commercial gesture in return. Proposal to return the product, in exchange for the right one.. My mistake was ordering these products. I will not reorder and will not buy from 'the artists of Paris' again

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Catherine L.

Published on 16/12/2021 à 15h17 following a purchase from 16/12/2021

Package never received!!! €60

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Bouvier N.

Published on 16/12/2021 à 12h46 following a purchase from 16/12/2021

2 products ordered. 2 products with defects. No response from customer service. Given the price, avoid

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Floriane F.

Published on 16/12/2021 à 10h19 following a purchase from 16/12/2021

The bottle leaks

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