The online store "LES ARTISTES PARIS" is celebrated for its beautiful and high-quality products, particularly water bottles that effectively keep drinks cool for extended periods. Customers consistently highlight the aesthetic appeal and practical design of these items, with many noting their satisfaction with the vibrant colors and sturdy construction. The ordering and shipping processes are described as efficient, with fast delivery times reported even for international orders like those to Germany.
I ordered a second bottle after being disappointed with the quality of the design on the first one. The customer service was impeccable and very pleasant in assisting with my refund. However, the second bottle received also had defects, although less visible.
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H.g
Rating: 3 out of 5
following a purchase from 28/04/2023
Superb bottle, perfect delivery. But the bottle makes an air noise when you sip the water, unfortunate for the price of the product.
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MJ
Rating: 2 out of 5
following a purchase from 20/03/2023
Very satisfied with the delivery and packaging of the new products. But after one day of using the bottle and the lunch box that I had placed in my bag side by side, I see that the bottle is scratched due to the friction of the metal lid of the lunch box... the paint has come off!
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France M.
Rating: 3 out of 5
following a purchase from 25/02/2023
Hello, I bought 2 500ml bottles in July 2022. Very happy but now my caps are spinning in place. I don't understand. Can you help me?
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Adeline
Rating: 2 out of 5
following a purchase from 06/02/2023
I am a bit disappointed with the quality. Quite a few small defects in the paint and a small dent on the cup.
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clarisse G.
Rating: 3 out of 5
following a purchase from 19/01/2023
One could say that everything went wrong and at the same time very well. I did not receive the correct order nor the correct 'return slip', however the customer service was quick and efficient in resolving each problem.
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Virginie P.
Rating: 3 out of 5
following a purchase from 22/12/2022
Fast delivery. I know the insulated bottle and appreciate its quality. I bought it this time as a gift. As for the charcoal stick: to be tested. However, the site advertised a tea filter as a gift with the purchase of a bottle. And it was not in the package.
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Jésahel S.
Rating: 3 out of 5
following a purchase from 07/09/2022
Too bad Intersport Villeurbanne was not referenced on your site as a retailer, I would have saved €5.50 on shipping costs.
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Delphine V.
Rating: 2 out of 5
following a purchase from 31/08/2022
Very very disappointed with customer service! I wrote on June 24 because my country, Switzerland, did not exist. I received a response a month later (!) to tell me that I should use Sweden, so Sweden... uh no, I live in Switzerland, so Switzerland! And then I wait again for them to tell me to wait for them to correct it, and tonight, zero response...
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Thomas L.
Rating: 3 out of 5
following a purchase from 30/06/2022
Half satisfied with my purchase, it's not the first time I've ordered from the artists (4th time). One of the bottles is very good but the other has defects... For now a week and a half, I've been trying to contact customer service and it's impossible to reach them, 0 response... Customer service needs to be reviewed.
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Gutfreund G.
Rating: 2 out of 5
following a purchase from 21/06/2022
I still haven't received a response from customer service.
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Pascal
Rating: 2 out of 5
following a purchase from 02/06/2022
Nothing to complain about the products. But no precision on the accessories, hence a bad order and the customer service is not very responsive and even non-existent.
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Nathalie F.
Rating: 3 out of 5
following a purchase from 29/05/2022
Very good product, great temperature retention. However, a bad note for the plastic cap which is too fragile for daily use. It does not withstand the shock in my daughter's backpack! The separately sold stainless steel cap seems to fit better.
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Justin J.
Rating: 2 out of 5
following a purchase from 04/04/2022
I am very satisfied with the products but not at all with the customer service, very haughty responses and not at all listening to the customer. Moreover, we returned a product ordered due to an error on the site, we reordered directly with the correction but still no refund despite the proof of return a month ago.... They probably earn too much to care about their customers... Very disappointing as it does not make me want to recommend the brand.
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Eric
Rating: 3 out of 5
following a purchase from 12/05/2022
The product is good and this is the 2nd can I buy. I ordered, in addition to a can, 2 caps with straws, especially to replace the damaged one from my other can. But in the received package, the 2 caps did not come with their straw. I sent a message to Les Artistes Paris, but unfortunately no response, and no possible contact! Very disappointed with this lack of customer service!
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Aurelien V.
Rating: 2 out of 5
following a purchase from 07/01/2022
I wanted to change the size of the bottle but I have been waiting for 10 days for the validation of my return request by the team...
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Phœbé T.
Rating: 2 out of 5
following a purchase from 31/12/2021
The thermoses are great and work very well, however the return process for packages is long before confirmation for return and you have to do a Colissimo to make the return so pay an extra..
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