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I
Rating: 3 out of 5
Top product quality. Bottle that keeps the cold well. But customer service for the return package is zero
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Customer reviews of LES ARTISTES PARIS
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 069 published reviews
Summary of reviews
The store consistently delivers fast and reliable service, with many customers noting quick shipping and well-protected packaging that keeps items in good condition. Product design and durability stand out, with multiple mentions of attractive aesthetics, varied designs, practical formats, and long-lasting cold retention that works well for hours. Customers frequently highlight the quality and usefulness of spare parts and accessories, such as replaceable caps and seals, which supports sustainability and easy maintenance. The overall experience is described as satisfying and dependable, with repeated praise for product quality, fast deliveries, and responsive service.
Reviews 2 and 3 stars
Reset filtersF
Rating: 2 out of 5
I bought an insulated bottle with strawberry patterns. The shipping was relatively fast, the product seems to be of good quality but has several printing defects. An email was sent to customer service to request a refund and the return of a correct product 2 days ago... I am waiting for their response.
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A
Rating: 2 out of 5
The finishes of the designs are not nice at all
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M
Rating: 3 out of 5
I ordered a second bottle after being disappointed with the quality of the design on the first one. The customer service was impeccable and very pleasant in assisting with my refund. However, the second bottle received also had defects, although less visible.
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H
Rating: 3 out of 5
Superb bottle, perfect delivery. But the bottle makes an air noise when you sip the water, unfortunate for the price of the product.
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M
Rating: 2 out of 5
Very satisfied with the delivery and packaging of the new products. But after one day of using the bottle and the lunch box that I had placed in my bag side by side, I see that the bottle is scratched due to the friction of the metal lid of the lunch box... the paint has come off!
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F
Rating: 3 out of 5
Hello, I bought 2 500ml bottles in July 2022. Very happy but now my caps are spinning in place. I don't understand. Can you help me?
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A
Rating: 2 out of 5
I am a bit disappointed with the quality. Quite a few small defects in the paint and a small dent on the cup.
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C
Rating: 3 out of 5
One could say that everything went wrong and at the same time very well. I did not receive the correct order nor the correct 'return slip', however the customer service was quick and efficient in resolving each problem.
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V
Rating: 3 out of 5
Fast delivery. I know the insulated bottle and appreciate its quality. I bought it this time as a gift. As for the charcoal stick: to be tested. However, the site advertised a tea filter as a gift with the purchase of a bottle. And it was not in the package.
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J
Rating: 3 out of 5
Too bad Intersport Villeurbanne was not referenced on your site as a retailer, I would have saved €5.50 on shipping costs.
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D
Rating: 2 out of 5
Very very disappointed with customer service! I wrote on June 24 because my country, Switzerland, did not exist. I received a response a month later (!) to tell me that I should use Sweden, so Sweden... uh no, I live in Switzerland, so Switzerland! And then I wait again for them to tell me to wait for them to correct it, and tonight, zero response...
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T
Rating: 3 out of 5
Half satisfied with my purchase, it's not the first time I've ordered from the artists (4th time). One of the bottles is very good but the other has defects... For now a week and a half, I've been trying to contact customer service and it's impossible to reach them, 0 response... Customer service needs to be reviewed.
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G
Rating: 2 out of 5
I still haven't received a response from customer service.
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P
Rating: 2 out of 5
Nothing to complain about the products. But no precision on the accessories, hence a bad order and the customer service is not very responsive and even non-existent.
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N
Rating: 3 out of 5
Very good product, great temperature retention. However, a bad note for the plastic cap which is too fragile for daily use. It does not withstand the shock in my daughter's backpack! The separately sold stainless steel cap seems to fit better.
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J
Rating: 2 out of 5
I am very satisfied with the products but not at all with the customer service, very haughty responses and not at all listening to the customer. Moreover, we returned a product ordered due to an error on the site, we reordered directly with the correction but still no refund despite the proof of return a month ago.... They probably earn too much to care about their customers... Very disappointing as it does not make me want to recommend the brand.
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E
Rating: 3 out of 5
The product is good and this is the 2nd can I buy. I ordered, in addition to a can, 2 caps with straws, especially to replace the damaged one from my other can. But in the received package, the 2 caps did not come with their straw. I sent a message to Les Artistes Paris, but unfortunately no response, and no possible contact! Very disappointed with this lack of customer service!
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A
Rating: 2 out of 5
I wanted to change the size of the bottle but I have been waiting for 10 days for the validation of my return request by the team...
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P
Rating: 2 out of 5
The thermoses are great and work very well, however the return process for packages is long before confirmation for return and you have to do a Colissimo to make the return so pay an extra..
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