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A
Rating: 3 out of 5
Delivery good, but the goods do not seem very little.
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Customer reviews of Les Nicolettes
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 2 986 published reviews
Summary of reviews
Les Nicolettes consistently delivers attractive, well-made jewelry with fast delivery and reliable service. Customers highlight the variety and charm of colors and styles, the ease of matching pieces to outfits, and the enjoyment of interchangeable charms, which keeps them returning for new colors and gifts. The customer service is described as responsive and helpful, with fast handling of orders, after-sales care, and positive resolutions to issues. Overall, shoppers praise the quality, appearance, and dependable shipping that make both personal purchases and gifts satisfying.
Reviews 1 and 3 stars
Reset filtersP
Rating: 3 out of 5
Unfortunately, the earrings are of poor quality. The stones are very pretty but the earrings need to be reviewed.
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D
Rating: 3 out of 5
I am happy with the earrings but I am disappointed with the color. I can't find the red I chose on the site. But I like them anyway.
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F
Rating: 3 out of 5
The earrings are very pretty and the fastening system is practical; however, the material used has sensitized my daughter's lobe and an abscess has appeared.
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J
Rating: 3 out of 5
Satisfied even if the free pair of flowers I received is the same color as the ones I ordered. Too bad
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Response from Les Nicolettes
Hello Justine,
First of all, thank you very much for your order :)
Then I am sorry if you received the gift pair of charms identical to the ordered charms, could you please send me a photo?
Because on my side, those were not the same ones that were scanned initially, this way I can report the error to the company that manages our orders:
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order :)
Then I am sorry if you received the gift pair of charms identical to the ordered charms, could you please send me a photo?
Because on my side, those were not the same ones that were scanned initially, this way I can report the error to the company that manages our orders:
Thank you and have a nice day,
Lucie
G
Rating: 3 out of 5
Disappointed by the size, the earrings, I saw them much bigger
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Response from Les Nicolettes
Hello Geraldine,
First of all, thank you very much for your order :)
Then I am sorry for you, indeed you ordered the mini hoops so they are mini :)
Feel free to get back to me for an exchange, we offer 3 ways to contact us:
https://www.lesnicolettes.com/pages/contactez-nicolette
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order :)
Then I am sorry for you, indeed you ordered the mini hoops so they are mini :)
Feel free to get back to me for an exchange, we offer 3 ways to contact us:
https://www.lesnicolettes.com/pages/contactez-nicolette
Thank you and have a nice day,
Lucie
F
Rating: 3 out of 5
A bit disappointed to see that the suns have a plastic effect while in the photo it looks golden.
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P
Rating: 1 out of 5
Disappointed with the color, I ordered Champagne color hearts, and as a result, the color is champagne and white.
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A
Rating: 1 out of 5
my last order is not complete I am missing an item my dark green creoles however I have been debited this entire amount
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J
Rating: 3 out of 5
BO smalls
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P
Rating: 3 out of 5
I received my order well, however I am a bit disappointed because the tip of the heart of the adult pair was broken so a bit disappointed given the price of the earrings. But otherwise the packaging was great and the pair of children's earrings very pretty.
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Response from Les Nicolettes
Hello Pauline,
First of all, thank you very much for your order :)
Then I am sorry for this issue, you should not hesitate to come back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
I apologize for the delay in response, I rarely read reviews.
A new pair of hearts will be sent today by tracked letter :)
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order :)
Then I am sorry for this issue, you should not hesitate to come back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
I apologize for the delay in response, I rarely read reviews.
A new pair of hearts will be sent today by tracked letter :)
Thank you and have a nice day,
Lucie
M
Rating: 3 out of 5
I received the hearts but I couldn't wear them on New Year's Day because one ring wouldn't close. I was told by email that I would receive it by tracked letter, It's been more than a week and I haven't received anything!!!
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S
Rating: 3 out of 5
I am very disappointed: I was just about to contact your customer service because I ordered 1 pair for my daughter at Christmas and one of the 2 loops is not provided with sequins like the other. It leaves empty spaces as if something is missing and mismatches with the other loop. I could send you a photo if you wish.
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Response from Les Nicolettes
Hello Rachel,
First of all, thank you very much for your order :)
Next, I am sorry for this issue, you should not hesitate to get back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
I apologize for the delay in response, I rarely read reviews.
A new pair will be sent today by tracked letter with a small pair of charms as a gift for your daughter :)
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order :)
Next, I am sorry for this issue, you should not hesitate to get back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
I apologize for the delay in response, I rarely read reviews.
A new pair will be sent today by tracked letter with a small pair of charms as a gift for your daughter :)
Thank you and have a nice day,
Lucie
C
Rating: 3 out of 5
I have a loop that closes poorly and I thought they were more golden...despite that, they are very pretty and original to the ear
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Response from Les Nicolettes
Hello Carole,
First of all, thank you very much for your order :)
Then I am sorry for this issue, you should not hesitate to come back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
I apologize for the delay in response, I rarely read reviews.
A new pair of rings will be sent today by tracked mail :)
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order :)
Then I am sorry for this issue, you should not hesitate to come back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
I apologize for the delay in response, I rarely read reviews.
A new pair of rings will be sent today by tracked mail :)
Thank you and have a nice day,
Lucie
N
Rating: 3 out of 5
Order placed and received. Careful shipping, nice packaging. The only small downside for me is the resin finish of the flowers with straight edges that lacks "softness".
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D
Rating: 3 out of 5
Disappointed because the Creoles do not close
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Response from Les Nicolettes
Hello Danielle,
First of all, thank you very much for your order :)
Then I am really sorry for this issue, you should not hesitate to get back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
A new pair will be sent today by colissimo as with your order, you should receive it on Thursday :)
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order :)
Then I am really sorry for this issue, you should not hesitate to get back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
A new pair will be sent today by colissimo as with your order, you should receive it on Thursday :)
Thank you and have a nice day,
Lucie
F
Rating: 3 out of 5
One of the earrings broke while I had only worn them 2 times! Too bad because they are beautiful!
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Response from Les Nicolettes
Hello Florence,
First of all, thank you very much for your order :)
Then I am sorry for this issue, you should not hesitate to get back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
Unfortunately, we had a few breakages during transport with the knot charms.
A new pair will be sent tomorrow by colissimo, with a bit of luck, you should receive it before Christmas :)
Thank you and have a nice evening,
Have a joyful holiday,
Lucie
First of all, thank you very much for your order :)
Then I am sorry for this issue, you should not hesitate to get back to us, we are here for that, we offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
Unfortunately, we had a few breakages during transport with the knot charms.
A new pair will be sent tomorrow by colissimo, with a bit of luck, you should receive it before Christmas :)
Thank you and have a nice evening,
Have a joyful holiday,
Lucie
A
Rating: 3 out of 5
The product is nice but the clip is too thin for thick hair. The barrette doesn't stay in place, it slips even when taking fine strands.
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S
Rating: 1 out of 5
I would have liked to give a 5-star rating but it was impossible, surely a computer problem. I am 100% won over by the jewelry and what a joy the packaging is! Fineness, delicacy, and originality! Thank you
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M
Rating: 3 out of 5
The loops are bigger than they appear
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S
Rating: 3 out of 5
In the end, average quality, the glasses looked bigger in the photos and the earrings are of poor quality. I am disappointed with my purchases.
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Response from Les Nicolettes
Hello Sophie,
Thank you very much for your order and for your feedback.
I am really sorry that the glasses and earrings do not meet your expectations. I completely understand your disappointment, this is never what we wish for our customers.
Sorry for the delay in responding to your review, I rarely check reviews. Please do not hesitate to contact us directly, we offer 4 simple and quick ways to do so. We always find a solution
https://www.lesnicolettes.com/pages/contactez-nicolette
I just sent you an email to facilitate the return of the concerned items as much as possible. Upon receipt, I will proceed with the refund. If you could just include your order number 31232 in the return, that would be perfect :)
Thank you and have a nice day,
Lucie
Thank you very much for your order and for your feedback.
I am really sorry that the glasses and earrings do not meet your expectations. I completely understand your disappointment, this is never what we wish for our customers.
Sorry for the delay in responding to your review, I rarely check reviews. Please do not hesitate to contact us directly, we offer 4 simple and quick ways to do so. We always find a solution
https://www.lesnicolettes.com/pages/contactez-nicolette
I just sent you an email to facilitate the return of the concerned items as much as possible. Upon receipt, I will proceed with the refund. If you could just include your order number 31232 in the return, that would be perfect :)
Thank you and have a nice day,
Lucie
A
Rating: 3 out of 5
Yes, happy but the RED Nicolettes are rather PINK J. I take this opportunity to inform you that my package received at the relay point was open upon receipt.
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E
Rating: 3 out of 5
One of the jewelry has a hole. Too bad
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Response from Les Nicolettes
Hello Élodie,
First of all, thank you very much for your order.
Next, I am really sorry that one of the jewelry has a defect, it’s frustrating and I completely understand your disappointment.
I rarely check reviews, please do not hesitate to contact us directly as soon as an issue arises. We are here for that and we always find a simple and quick solution for our customers.
Here are the 4 ways to reach us:
https://www.lesnicolettes.com/pages/contactez-nicolette
Get back to me at your convenience and I will take care of sending you a brand new piece of jewelry or processing a refund, depending on what you prefer.
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order.
Next, I am really sorry that one of the jewelry has a defect, it’s frustrating and I completely understand your disappointment.
I rarely check reviews, please do not hesitate to contact us directly as soon as an issue arises. We are here for that and we always find a simple and quick solution for our customers.
Here are the 4 ways to reach us:
https://www.lesnicolettes.com/pages/contactez-nicolette
Get back to me at your convenience and I will take care of sending you a brand new piece of jewelry or processing a refund, depending on what you prefer.
Thank you and have a nice day,
Lucie
J
Rating: 1 out of 5
I ordered earrings that I received and then a matching bracelet, why do I still not have it? After contacting you twice about this, still nothing. Not serious.
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Response from Les Nicolettes
Hello Josiane,
First of all, thank you very much for your order :)
Next, I take this opportunity to respond to your feedback, I replied to your 2 emails, my 2 emails went unanswered, then I called you 2 times without success.
There was no bracelet in your order.
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order :)
Next, I take this opportunity to respond to your feedback, I replied to your 2 emails, my 2 emails went unanswered, then I called you 2 times without success.
There was no bracelet in your order.
Thank you and have a nice day,
Lucie
D
Rating: 3 out of 5
Delivery time too long
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Response from Les Nicolettes
Hello Daphné,
I take this opportunity to thank you for your second order, which this time was delivered in 2 days. Mondial Relay made up for the slight delay of your first order.
Thank you for your trust and have a nice day,
Lucie
I take this opportunity to thank you for your second order, which this time was delivered in 2 days. Mondial Relay made up for the slight delay of your first order.
Thank you for your trust and have a nice day,
Lucie
M
Rating: 3 out of 5
The charms were very pretty, however one of them was a bit damaged on the back and it was a gift.
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Response from Les Nicolettes
Hello Marine,
First of all, thank you very much for your order :)
Next, I apologize for the delay, I don't read the reviews every day but very rarely, please don't hesitate to reach out to us, we are here for that :)
https://www.lesnicolettes.com/pages/contactez-nicolette
I am sending you back the pair of charms, by tracked letter as with your order.
Thank you again and have a great day,
Lucie
First of all, thank you very much for your order :)
Next, I apologize for the delay, I don't read the reviews every day but very rarely, please don't hesitate to reach out to us, we are here for that :)
https://www.lesnicolettes.com/pages/contactez-nicolette
I am sending you back the pair of charms, by tracked letter as with your order.
Thank you again and have a great day,
Lucie
V
Rating: 3 out of 5
I can't get them on
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Response from Les Nicolettes
Hello Véronique,
First of all, thank you very much for your order :)
Are you saying you can't get them on?
For your future orders, please do not hesitate to contact us directly in case of any issues: we do not always see reviews immediately. You will find our 4 contact methods here: https://www.lesnicolettes.com/pages/contactez-nicolette
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order :)
Are you saying you can't get them on?
For your future orders, please do not hesitate to contact us directly in case of any issues: we do not always see reviews immediately. You will find our 4 contact methods here: https://www.lesnicolettes.com/pages/contactez-nicolette
Thank you and have a nice day,
Lucie
J
Rating: 1 out of 5
A pair of heart earrings is unusable
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Response from Les Nicolettes
Hello Julie,
Thank you very much for your order.
For your future orders, please do not hesitate to contact us directly in case of any issues: we do not always see reviews immediately. You will find our 4 contact methods here: https://www.lesnicolettes.com/pages/contactez-nicolette
I am sorry for this inconvenience. Indeed, we offer 3 types of rings and only rings number 1 are compatible with heart charms: https://www.lesnicolettes.com/pages/zoom-sur-nos-creoles-en-acier-inoxydable
I have therefore sent you a pair of rings number 1, which you can track here: https://www.laposte.fr/outils/suivre-vos-envois?code=6C20040556978
Have a nice day,
Lucie
Thank you very much for your order.
For your future orders, please do not hesitate to contact us directly in case of any issues: we do not always see reviews immediately. You will find our 4 contact methods here: https://www.lesnicolettes.com/pages/contactez-nicolette
I am sorry for this inconvenience. Indeed, we offer 3 types of rings and only rings number 1 are compatible with heart charms: https://www.lesnicolettes.com/pages/zoom-sur-nos-creoles-en-acier-inoxydable
I have therefore sent you a pair of rings number 1, which you can track here: https://www.laposte.fr/outils/suivre-vos-envois?code=6C20040556978
Have a nice day,
Lucie
S
Rating: 3 out of 5
Price of the bracelet too high.
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Response from Les Nicolettes
Hello Sylvie,
Thank you very much for taking the time to share your opinion.
We understand that the price of our Ocean bracelets may seem high and we are sorry if this has affected your experience.
Each Ocean bracelet is handmade with quality materials, in order to offer unique and durable creations at a price we wish to be as fair as possible.
Your feedback is valuable and helps us improve our collections. If you wish, you can return the bracelet to us and we will refund you.
Have a nice day,
Lucie
Thank you very much for taking the time to share your opinion.
We understand that the price of our Ocean bracelets may seem high and we are sorry if this has affected your experience.
Each Ocean bracelet is handmade with quality materials, in order to offer unique and durable creations at a price we wish to be as fair as possible.
Your feedback is valuable and helps us improve our collections. If you wish, you can return the bracelet to us and we will refund you.
Have a nice day,
Lucie
P
Rating: 3 out of 5
Happy with part of my order. I bought a surprise pack that was the same as the model I purchased. I would have liked a different one.
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Response from Les Nicolettes
Hello Pascaline,
Ah I completely understand you, it's quite normal, sorry for this issue.
Please do not hesitate to contact us, we are here for that :)
We offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
I will send you another pair:
Thank you and have a nice evening,
Lucie
Ah I completely understand you, it's quite normal, sorry for this issue.
Please do not hesitate to contact us, we are here for that :)
We offer 4 ways to contact us: https://www.lesnicolettes.com/pages/contactez-nicolette
I will send you another pair:
Thank you and have a nice evening,
Lucie
A
Rating: 3 out of 5
I am satisfied with the bag but not with the earrings: the hoop is too big and hurts my ear, I can't wear them.
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Response from Les Nicolettes
Hello Anaïs,
I am sending you rings for the hearts: they have the same diameter, but are much thinner and will probably be better suited to your ears:
https://www.lesnicolettes.com/pages/zoom-sur-nos-creoles-en-acier-inoxydable
We offer 4 ways to contact us. Next time, please do not hesitate to write to us: it allows us to resolve an issue immediately. Reviews, on the other hand, are read less frequently :)
https://www.lesnicolettes.com/pages/contactez-nicolette
Thank you very much for your order and have a nice day,
Lucie
I am sending you rings for the hearts: they have the same diameter, but are much thinner and will probably be better suited to your ears:
https://www.lesnicolettes.com/pages/zoom-sur-nos-creoles-en-acier-inoxydable
We offer 4 ways to contact us. Next time, please do not hesitate to write to us: it allows us to resolve an issue immediately. Reviews, on the other hand, are read less frequently :)
https://www.lesnicolettes.com/pages/contactez-nicolette
Thank you very much for your order and have a nice day,
Lucie
A
Rating: 3 out of 5
One of the loops is very hard to open
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Response from Les Nicolettes
Hello Aurélie,
Thank you very much for your order.
Just to clarify: you did not receive the 2nd pair of rings that I sent you on 04/16 and which was delivered on 04/19, as indicated here:
Colissimo tracking: https://www.laposte.fr/outils/suivre-vos-envois?code=6C19789727121
This was following our exchanges.
Thank you for your feedback and have a nice day,
Lucie
Thank you very much for your order.
Just to clarify: you did not receive the 2nd pair of rings that I sent you on 04/16 and which was delivered on 04/19, as indicated here:
Colissimo tracking: https://www.laposte.fr/outils/suivre-vos-envois?code=6C19789727121
This was following our exchanges.
Thank you for your feedback and have a nice day,
Lucie
J
Rating: 1 out of 5
They are very nice and pretty.
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J
Rating: 1 out of 5
So satisfied with my first order of 2 pairs, I reordered for 6 charms 🥰 Thank youuuu
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L
Rating: 3 out of 5
Very satisfied with my order, very beautiful product, I will quickly place another order 😁😉👍
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E
Rating: 3 out of 5
De hartjes kunnen niet in de hangertjes van de andere oorbellen
P
Rating: 3 out of 5
I find the curls a bit too thick.
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N
Rating: 3 out of 5
Disappointed by the pearly champagne color which is too light I haven't put them on yet
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C
Rating: 3 out of 5
One of the two pairs is very hard to close The stem is slightly offset from the hole
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C
Rating: 3 out of 5
Product conforms to order. There is no notice of shipment or tracking of the package, which in my opinion is mandatory. Sincerely, Christopher
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Response from Les Nicolettes
Hello Christopher,
First of all, thank you very much for your order :)
I'd like to come back to you following your review :)
You have indeed received 2 emails on this address [email protected], one being the order confirmation and the second the shipping confirmation email with the tracking link :)
Unfortunately, they must have slipped into your spam folder :)
Thank you and have a nice day,
Lucie
First of all, thank you very much for your order :)
I'd like to come back to you following your review :)
You have indeed received 2 emails on this address [email protected], one being the order confirmation and the second the shipping confirmation email with the tracking link :)
Unfortunately, they must have slipped into your spam folder :)
Thank you and have a nice day,
Lucie