Customer reviews of Les Trésors d’Érable

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
5 6 671 86% 4 499 6% 3 200 3% 2 127 2% 1 224 3%

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

Reviews 1 and 4 stars

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PALUELMARMONT D.
Rating: 4 out of 5
following a purchase from 05/02/2024
Serious supplier
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Christine F.
Rating: 4 out of 5
following a purchase from 04/02/2024
Very good
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Yolande P.
Rating: 4 out of 5
following a purchase from 01/02/2024
Perfect
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Patricia F.
Rating: 4 out of 5
following a purchase from 28/01/2024
I was interested in the dented maple syrup tins, but it was hard to find out if there were any in stock. What a shame!
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Hélène S.
Rating: 4 out of 5
following a purchase from 28/01/2024
The maple syrup is great, but the jelly lacks flavour and is too firm.
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Ponhak-Piset T.
Rating: 4 out of 5
following a purchase from 26/01/2024
The products are good, the same ones I had brought back from Canada, however I was missing an inexpensive item, I didn't make a claim, but it seems to happen according to the comments on the Facebook page.
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NICOLAS D.
Rating: 4 out of 5
following a purchase from 23/01/2024
Good products, but we'd like to see the organic range expanded.
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Monique F.
Rating: 4 out of 5
following a purchase from 21/01/2024
I was missing a brick of maple water that was supposed to be reimbursed, but nothing to date.
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Anne C.
Rating: 4 out of 5
following a purchase from 14/01/2024
Very good service, extremely professional, well done! Please note, however, that with the previous order I received lip balms that were more than a little out of date, which is a shame, especially given their price...
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christian D.
Rating: 4 out of 5
following a purchase from 16/01/2024
Excellent products at a very affordable price
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Richard D.
Rating: 4 out of 5
following a purchase from 14/01/2024
No complaints
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Matteo M.
Rating: 1 out of 5
following a purchase from 10/01/2024
There is no tracking of the shipment and on Messenger no one responds. They have been waiting for more than 15 days.
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Monique C.
Rating: 4 out of 5
following a purchase from 13/01/2024
Very good
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Tiburce L.
Rating: 1 out of 5
following a purchase from 13/01/2024
Missing half the order
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sylvie C.
Rating: 1 out of 5
following a purchase from 12/11/2023
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
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Aurora V.
Rating: 1 out of 5
following a purchase from 07/01/2024
One bottle was missing, never received an awnser from the store!
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benjamine C.
Rating: 4 out of 5
following a purchase from 04/01/2024
It is very good
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Cindy R.
Rating: 1 out of 5
following a purchase from 06/01/2024
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
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Pierre B.
Rating: 1 out of 5
following a purchase from 06/01/2024
Delivery times respected.
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Philippe V.
Rating: 4 out of 5
following a purchase from 28/12/2023
Fast delivery for a delicious product, but a bit expensive. However, I'll be ordering more as the site offers other products that we can't find here.
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Mrj J.
Rating: 1 out of 5
following a purchase from 27/12/2023
Bottles have been offered broken . Have emailed you guys to date no response now 4 days
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Olivier C.
Rating: 4 out of 5
following a purchase from 13/12/2023
All went well.
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Justin P.
Rating: 1 out of 5
following a purchase from 20/12/2023
My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back
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philippe S.
Rating: 1 out of 5
following a purchase from 07/12/2023
No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas
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grebot B.
Rating: 4 out of 5
following a purchase from 21/12/2023
nothing to say, everything is perfect
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Dany D.
Rating: 1 out of 5
following a purchase from 21/12/2023
not yet received my parcel!! so not happy!
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Christiane S.
Rating: 1 out of 5
following a purchase from 29/09/2023
I still haven't received my order
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Catherine K.
Rating: 4 out of 5
following a purchase from 17/12/2023
I did not receive an item I ordered, I received another one instead. Delivery time not respected.
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ALINE Y.
Rating: 4 out of 5
following a purchase from 18/12/2023
Good products at reasonable prices. Too bad you can't pay for purchases with a Canadian bank card...
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jean pierre C.
Rating: 4 out of 5
following a purchase from 13/12/2023
Order received promptly and as usual exceptional product super
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Marie-Laure S.
Rating: 4 out of 5
following a purchase from 15/12/2023
I'm always pleased with the products, but I was a little disappointed by the very short date for the beers. They won't make it to Easter as hoped.
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Céline M.
Rating: 1 out of 5
following a purchase from 21/11/2023
I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?
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Martine G.
Rating: 4 out of 5
following a purchase from 12/12/2023
The products I received were fine, nothing to complain about. One product was no longer available, so I was obviously disappointed.
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Diane H.
Rating: 1 out of 5
following a purchase from 11/12/2023
Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!
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Michelle V.
Rating: 4 out of 5
following a purchase from 13/12/2023
Order arrived on time
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Denis V.
Rating: 4 out of 5
following a purchase from 12/12/2023
UPS "locker" delivery is disconcerting.
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Fabien S.
Rating: 1 out of 5
following a purchase from 08/12/2023
Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.
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Tisha S.
Rating: 1 out of 5
following a purchase from 10/12/2023
My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .
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Max D.
Rating: 4 out of 5
following a purchase from 09/12/2023
In the parcel, the box was damaged, which is a shame. But otherwise everything else was fine.
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Marie Elise L.
Rating: 1 out of 5
following a purchase from 10/12/2023
I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort
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