Customer reviews of Les Trésors d’Érable

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
5 6 671 86% 4 499 6% 3 200 3% 2 127 2% 1 224 3%

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

Reviews 1 and 4 stars

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S
Sabine M.
Rating: 4 out of 5
following a purchase from 07/12/2021
Very fast in delivery and answering the request I will advise to many thanks
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Sev C.
Rating: 4 out of 5
following a purchase from 03/12/2021
Very good products but delivery complicated when you work!
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stephane R.
Rating: 4 out of 5
following a purchase from 22/11/2021
Order received quickly, with suitable packaging. Very good products, I would order again without hesitation and I recommend !!!!
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Pierre L.
Rating: 4 out of 5
following a purchase from 06/12/2021
Products of qualities and very well packed, fast delivery, on the other hand 2 small candies for an order of 180€ a little petty better to put nothing
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Pierre B.
Rating: 4 out of 5
following a purchase from 04/12/2021
The products are great, but the delivery to review, the delivery was made 24 hours after the date given by the sender!!!
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RAYMOND F.
Rating: 4 out of 5
following a purchase from 29/11/2021
I put 4 because all the items are for the holidays
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Isabelle B.
Rating: 4 out of 5
following a purchase from 01/12/2021
Very fast delivery. However the boxes of cookies were open. Otherwise the rest of the order was ok
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Laurent S.
Rating: 1 out of 5
following a purchase from 01/12/2021
product arrived broken. Reported 2 times without response.
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Response from Les Trésors d’Érable
Guten Abend,
Ihr Ersatzprodukt wurde am 16. Dezember an Sie zurückgeschickt und in Empfang genommen.
Schönen Abend
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Odile G.
Rating: 4 out of 5
following a purchase from 27/11/2021
Well received in time. However a small remark: the boxes of maple leaf cookies were badly closed, I had to replace the sticker (on the 15 boxes!)
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Pascale G.
Rating: 4 out of 5
following a purchase from 27/11/2021
It's the delivery that's a problem!!! GLS, really not top!!! otherwise, the company is efficient!!!
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Aude B.
Rating: 4 out of 5
following a purchase from 26/11/2021
Good value for money, excellent order processing and tracking. Very good products.
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Philippe B.
Rating: 4 out of 5
following a purchase from 21/11/2021
Quick and tasty
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Jennifer S.
Rating: 4 out of 5
following a purchase from 15/11/2021
Very good despite a small oversight in the order but problem quickly resolved
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Patrick S.
Rating: 4 out of 5
following a purchase from 16/11/2021
Everything was fine, except for the delivery because the Point Relais no longer exists and your carrier had dropped it off there anyway. Fortunately, the relay point gave it to me anyway, even though it had long since indicated that it was no longer a relay point.
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Martine C.
Rating: 4 out of 5
following a purchase from 10/11/2021
I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product.
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Dominique A.
Rating: 4 out of 5
following a purchase from 10/11/2021
Super fast service. Everything well packaged, appreciated the little gift of cookies. Only negative note the service with GLS which did not transcribe the address well. But after several calls and messages the package arrived safely
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NATHALIE I.
Rating: 4 out of 5
following a purchase from 30/10/2021
Fast and careful delivery, items as per photos
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Nanouk C.
Rating: 4 out of 5
following a purchase from 31/10/2021
The package was received on time! Very good products
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Angelika S.
Rating: 4 out of 5
following a purchase from 01/11/2021
Fast delivery which was also very well packaged. The goods are delivered undamaged (bottle and 2 glasses).
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roland K.
Rating: 4 out of 5
following a purchase from 29/10/2021
Order received quickly.
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Josiane L.
Rating: 1 out of 5
following a purchase from 15/10/2021
I am very dissatisfied. I did not receive my order of October 15. The package was supposedly delivered to the relay point and then returned to the sender! I asked for a refund which is still not done. Today is November 10!!!!
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Response from Les Trésors d’Érable
Guten Tag, Madame,
Ihre Bestellung wurde am 19. Oktober an der Relaisstelle zugestellt, am 21. Oktober haben Sie die Rücksendung an den Absender beantragt, und am 25. Oktober um 17:53 Uhr und 26 Sekunden erfolgte die Rückerstattung.
Mit freundlichen Grüßen
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patricia B.
Rating: 4 out of 5
following a purchase from 18/10/2021
Ras it corresponds to my expectations
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Jean-Pierre T.
Rating: 4 out of 5
following a purchase from 18/10/2021
The delivery was fast and the products ordered arrived in good condition.
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Jean-Marie C.
Rating: 4 out of 5
following a purchase from 12/10/2021
Order validated quickly, fast delivery, no problems.
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Uwe H.
Rating: 4 out of 5
following a purchase from 12/10/2021
Two very good and tasty gentle droplets Always again
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odile F.
Rating: 4 out of 5
following a purchase from 12/10/2021
I would have told you: EVERYTHING really perfect... But the Pop-Corns were not too edible.... But that's okay...
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JOSE C.
Rating: 4 out of 5
following a purchase from 05/10/2021
incomplete order
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marie S.
Rating: 4 out of 5
following a purchase from 10/10/2021
The maple syrup of your brand is really the best I have tasted (for my part, I mix, in equal parts, golden and amber), the whisky liqueur is a new experience for European palates used to traditions, I must come back!
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François M.
Rating: 4 out of 5
following a purchase from 10/10/2021
I received my order very quickly. But the bottle is dirty, with traces of liquids... I hope it is not due to a leak during transport...
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Nadja M.
Rating: 4 out of 5
following a purchase from 10/10/2021
Very good
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Thytouan H.
Rating: 4 out of 5
following a purchase from 07/10/2021
Everything was fine except for the tea canister which arrived dented
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claire C.
Rating: 4 out of 5
following a purchase from 03/10/2021
Excellent
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sonia L.
Rating: 4 out of 5
following a purchase from 04/10/2021
Very good
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Delphine F.
Rating: 4 out of 5
following a purchase from 25/09/2021
Good product, delivery is quite fast. I recommend this brand 😊
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Jean Michel C.
Rating: 4 out of 5
following a purchase from 28/09/2021
Almost perfect. I actually received a maple black tea instead of a cranberry black tea. Other than that, it's clear.
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Angélique B.
Rating: 4 out of 5
following a purchase from 27/09/2021
I'm very pleased with the service and the quality of the product.
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Tony F.
Rating: 4 out of 5
following a purchase from 24/09/2021
Not yet tasted all the products purchased but so far not disappointed
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Valerie R.
Rating: 4 out of 5
following a purchase from 25/09/2021
Well
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Marc T.
Rating: 4 out of 5
following a purchase from 18/09/2021
The parcel was delivered quickly, as per the pictures on the website. All products received were delicious
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Marie-Pierre M.
Rating: 4 out of 5
following a purchase from 11/09/2021
Very good
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