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L
Rating: 1 out of 5
Still as tasty as the one I tasted in Quebec
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 824 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1 and 4 stars
Reset filtersR
Rating: 1 out of 5
I am still waiting for the rest of my order
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D
Rating: 4 out of 5
Nothing to report. Between the order and the delivery, everything went very well.
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J
Rating: 1 out of 5
The delivery location that was 100m has been changed and moved to 2 km.
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O
Rating: 4 out of 5
Fast delivery unfortunately despite the fact it was fragile sticker on the box the cookies were broken so the delivery company didn't do a good job. But the cookies were fresh and hadn't expired. Will try again to buy 5 boxes of maple cookies
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A
Rating: 4 out of 5
Fast delivery Very serious packaging Delicious products
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G
Rating: 4 out of 5
Fast. Very good product. However, quite a few stockouts or references disappeared on the maple syrups.
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W
Rating: 1 out of 5
I still haven't been delivered
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M
Rating: 1 out of 5
Still haven't received my order even though it was supposed to arrive in 72 hours, it's been 2 weeks that I've been waiting
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L
Rating: 1 out of 5
Hello, I have not received my order and my 2 emails sent have gone unanswered. Please get back to me to find a solution...
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N
Rating: 4 out of 5
Orders were processed very quickly as we approached the holidays. There were some oversights on one of the items which was rectified with equal promptness. I am completely satisfied with the purchase and the customer service!
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E
Rating: 1 out of 5
The product is not the same as the one bought at the store
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L
Rating: 4 out of 5
The Canadian jacket is nice but it lacks the hole for the button on one sleeve. Problem discovered when opening and trying on the gift...big disappointment.
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R
Rating: 1 out of 5
There was a product error in my order. I have therefore written twice to receive the maple nougat that I had indeed ordered, and I still have not received a response.
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C
Rating: 4 out of 5
Very good products that I tasted during my stay in Quebec, just missing a few products like molasses cookies, cheese for poutine, and pogos. Everything is very good, I highly recommend.
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P
Rating: 4 out of 5
Well received on time. Small downside, the boxes are all dented.
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N
Rating: 4 out of 5
Satisfactory and good items. The gift box was missing, we had to manage without it, too bad.
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M
Rating: 1 out of 5
Incomplete order. Upon receiving the package, I discovered that half of the order had not been delivered. No alert email. Avoid.
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J
Rating: 4 out of 5
I still haven't received my syrup nor received information on the follow-up
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M
Rating: 4 out of 5
very happy with the package BUT torn on one side as if someone wanted to see inside
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C
Rating: 1 out of 5
half of the order was missing
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C
Rating: 1 out of 5
Order delivered incomplete with the mention "awaiting restock" while all purchased products were marked in stock at the time of purchase. I am still waiting...
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S
Rating: 1 out of 5
Error with the order
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J
Rating: 1 out of 5
The packaging was mediocre, they used the purchased cookies to cushion the bottles! The cookies are therefore all crushed. They do not respond to complaints. It has been more than 10 days.
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F
Rating: 1 out of 5
No package tracking ❌
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J
Rating: 4 out of 5
Very good product, interesting price but the package was not delivered to the planned pickup point, about 10 km difference
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A
Rating: 1 out of 5
I had to contact customer service to have customs fees of 23 euros mysteriously added to my cart removed, without any explanation. They were removed, so I placed my order which included 2 promotional discounts applied. -15% black Friday and a free biscuit box worth 9.99. They were all well presented and applied to the amount of my cart, I entered my credit card and proceeded to payment. The debited payment did not include the -15%. I contacted customer service again, no response. Really very disappointed, I have been ordering there for several years, this is the last one.
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M
Rating: 4 out of 5
Hello Everything was perfect
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B
Rating: 4 out of 5
I recommend for the speed of shipping, the choice of products but it's a Christmas gift for someone who will probably go study in Quebec so I don't have any feedback on the quality of the ordered goods yet.
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J
Rating: 4 out of 5
Very good products, tasty and appreciated by the whole family. Interesting prices during promotional offers
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P
Rating: 4 out of 5
everything went well
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R
Rating: 4 out of 5
I am quite satisfied. It's a pity that 1 product is out of stock and they only find out later; I have received my money back.
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R
Rating: 1 out of 5
So-called article in stock not received, phone call. To assure me that I will receive an identical article and sends me maple herbal teas instead of the ordered Inuit assortments without any word of apology...
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J
Rating: 4 out of 5
Nothing to complain about, everything was as agreed
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S
Rating: 1 out of 5
Damaged package and insufficient communication on the subject.
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C
Rating: 4 out of 5
Unfortunately, 2 cans were dented during transport.
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S
Rating: 4 out of 5
The protection of the bottles should be reinforced by adding a layer of polystyrene at the bottom of the box to avoid breakage and other damage.
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J
Rating: 4 out of 5
fairly good value for money the bison terrine is French and contains a lot of pork. of no interest
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M
Rating: 1 out of 5
Usually everything goes very well with maple syrup, but this time a glass jar arrived broken. I sent an email to the company but to this day I have no response.
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V
Rating: 1 out of 5
Missing products and non-compliant products
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