Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Remarkable delivery speed but an incomplete delivery of 2 missing items (2 "Sugar Shack Mix" referenced LTE0631 at 3.65€ each, totaling 7.30€ for the lot) are indicated as "Refund" on the delivery invoice, the total amount of the order (114.66€) having been deducted on November 5. I am therefore waiting for this situation to be resolved to reassess my opinion. I reported this situation through the "Contact" tab on the site last week and I still have no response or refund, which is quite frustrating. I have reiterated the request.
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Elodie G.
Rating: 1 out of 5
following a purchase from 28/10/2025
Expired products. I sent an email but still no response.
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Anne Sophie S.
Rating: 1 out of 5
following a purchase from 28/10/2025
Package not received, tracking of this one impossible to view, for sole information package in preparation at the sender since 29/10, we are on 8/11…
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Marianne H.
Rating: 4 out of 5
following a purchase from 26/10/2025
Beautiful products, good packaging, fast delivery, thank you for the follow-up on the missing product
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Philippe V.
Rating: 4 out of 5
following a purchase from 26/10/2025
Good, but no follow-up!
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Simon C.
Rating: 1 out of 5
following a purchase from 14/10/2025
Hello, My order is incomplete. As of today (11/05/2025), I still have not received packages 10744000851319 and 10744000850818. The delay is becoming particularly long, especially since my previous messages to customer service have gone unanswered. I find this situation unacceptable and ask you to please keep me informed without delay about the status of these shipments and the measures taken to resolve this issue. Sincerely, Simon
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Tania S.
Rating: 1 out of 5
following a purchase from 22/10/2025
I never received the package and I have not been refunded
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Jean-Michel M.
Rating: 1 out of 5
following a purchase from 15/10/2025
I alerted by email that a product was missing, but no response or compensation received?
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Francois G.
Rating: 4 out of 5
following a purchase from 22/10/2025
Fast shipping But ... Expiration date too short
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Laurence P.
Rating: 4 out of 5
following a purchase from 21/10/2025
Very good plan, effective and fast delivery, and the cakes are excellent
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Isabelle G.
Rating: 1 out of 5
following a purchase from 12/10/2025
I haven't received my package that I ordered on October 13. For once that I order something online, it fails. It doesn't make me want to try again.
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Pierrick A.
Rating: 1 out of 5
following a purchase from 13/10/2025
The cookies are not as good as we expected
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Marie F.
Rating: 1 out of 5
following a purchase from 12/10/2025
Very good product
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Christiane L.
Rating: 4 out of 5
following a purchase from 10/10/2025
Order delivered quickly but the cookies did not arrive whole. Too bad!
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Aurelie M.
Rating: 1 out of 5
following a purchase from 05/10/2025
I received expired products that were 6 months old, for a first order I am quite disappointed.
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Claire L.
Rating: 4 out of 5
following a purchase from 26/09/2025
very good
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Maryse D.
Rating: 4 out of 5
following a purchase from 28/09/2025
Order arrived very quickly, in very good condition, complete and very good products
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Edith D.
Rating: 4 out of 5
following a purchase from 22/09/2025
I love the products! I took away one star because the cakes were expired.
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Suzanne M.
Rating: 1 out of 5
following a purchase from 19/09/2025
The poster arrived completely crumpled and unusable. Photo available upon request. There was no response to my email ....
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Nathalie H.
Rating: 1 out of 5
following a purchase from 12/09/2025
Lamentable, products made in China, while they sell this as products from Canada. I've been fooled twice, plus they blacklisted me on Facebook and no response to my email for my refund request.
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Danielle B.
Rating: 1 out of 5
following a purchase from 05/09/2025
I will definitely not order from this site again. Four products were missing from my package: 2 jars of wild blueberry jam and 2 jars of maple caramel. However, there were 2 small bags of maple candies, which were not ordered, that do not compensate at all for the missing products in my package. Furthermore, 1 item was expired by a month, 4 items were at their expiration date, and some cakes were broken. I contacted this site to report the missing items 3 times (2 times by phone + sending SMS and by email on the site) and it has now been over a week, I have received no response.
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Yaya S.
Rating: 4 out of 5
following a purchase from 07/09/2025
Transport problem! I had to wait 10 days to receive my package. The issue apparently comes from UPS but still a bit disappointed...
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Jean Pierre O.
Rating: 4 out of 5
following a purchase from 04/09/2025
Excellent
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Sylvain E.
Rating: 4 out of 5
following a purchase from 02/09/2025
Too bad the delivery went very badly. UPS regularly messes up like many carriers
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Marc L.
Rating: 4 out of 5
following a purchase from 31/08/2025
The quality of the syrup is good. Be careful with the maple butter - it is much smaller than it appears.
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Ludovic L.
Rating: 4 out of 5
following a purchase from 25/08/2025
The products met my expectations, but I am surprised by the appearance of the Celebration biscuits which seem to have had temperature change issues... Certainly the expiration date was slightly exceeded (hence the attractive price), but this has never affected the quality of biscuits...
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Gilles A.
Rating: 1 out of 5
following a purchase from 19/08/2025
The order was placed on 19/08. After several delays, as of 07/09 I still haven't received it. UPS tells me they are "putting in place action plans to deliver to me as soon as possible". ACTION PLANS! Wow, that's impressive for a small package of 5.3kg!!! As for the invoice payment, there was no waiting, my account was debited the amount of the order on 20/08. So 1 star is still a good rating!
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Marc M.
Rating: 4 out of 5
following a purchase from 28/08/2025
Excellent service
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Alfredo S.
Rating: 1 out of 5
following a purchase from 10/08/2025
We have not received the order placed on August 10 and as of September 2 it has still not been delivered to us.
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Patrick M.
Rating: 4 out of 5
following a purchase from 16/08/2025
No worries about the products which are always very good but complaints about the carrier UPS who did not deliver to the right place.
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Christine B.
Rating: 4 out of 5
following a purchase from 18/08/2025
Very good products
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Anne-Marie D.
Rating: 4 out of 5
following a purchase from 20/08/2025
Good products but I haven't tasted everything yet.
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Jean-Christophe G.
Rating: 4 out of 5
following a purchase from 19/08/2025
Very good products with welcome decreasing prices... Only the deliveries to relay points need to be improved...
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Carine B.
Rating: 4 out of 5
following a purchase from 18/08/2025
Happy with my purchase, however: encountering issues with the delivery company, I sent a contact request to the seller who never replied.
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Jean-Marie D.
Rating: 4 out of 5
following a purchase from 15/08/2025
Pleasant whisky.
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Denise R.
Rating: 1 out of 5
following a purchase from 06/08/2025
I had to go pick up my package myself at a pickup point and never received a response to my dissatisfaction email messages
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Nerea G.
Rating: 1 out of 5
following a purchase from 13/08/2025
-the maple butter shortbread cookies were expired since 6/6/25 -the chocolate-covered blueberries were a large deformed and whitish mass with melted chocolate. I would never buy edibles again in this store
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Yanis V.
Rating: 1 out of 5
following a purchase from 07/08/2025
I ordered from the Les Trésors d'érable shop the Sortilège pack. Upon receipt at the relay point, one of the bottles had a pierced cap and was leaking: about a third of the content had spilled in the box. Impossible to make a reservation with UPS, but the problem seems to come from the packaging (box too loaded).
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Sandrine C.
Rating: 1 out of 5
following a purchase from 11/08/2025
More than two weeks and still nothing received. You proposed firm UPS relays!!! I will not order again and I will not recommend the site to my relatives.
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Michel A.
Rating: 4 out of 5
following a purchase from 09/07/2025
Despite a longer delivery time than expected, the chairs meet our expectations. They are sturdy and comfortable, a bit difficult to assemble.
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