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C
Rating: 4 out of 5
The pork and bison sausage is delicious but a bit too expensive considering the quantity. The poutine sauce, not tasted yet, I hope it is as good as in Quebec.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 824 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1 and 4 stars
Reset filtersM
Rating: 4 out of 5
The products are a good value for money and the delivery is fast.
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M
Rating: 1 out of 5
I am disappointed with the cake expiration date 09/25, plus I have a batch of 3 packages. Nowhere was a short expiration date specified. Everything else is fine because I know the products.
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J
Rating: 1 out of 5
The cookies order they were all melted
P
Rating: 4 out of 5
Good merchandise corresponding to the order. Delivery time respected. Thank you Maple Treasures.
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P
Rating: 1 out of 5
The products I received are expired! It's a shame given the price!
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L
Rating: 4 out of 5
It's a shame there was plastic packaging inside the box.
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D
Rating: 4 out of 5
Very good this maple syrup
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B
Rating: 4 out of 5
Fast but delivery to a private delivery point while I deliberately chose a business for the no-appointment hours and wider availability.
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C
Rating: 4 out of 5
Good product, very responsive customer service
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F
Rating: 1 out of 5
Only 4 bottles delivered (ordered 6) already written 3 emails for clarification... so far not a single response... One can only say A W F U L
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M
Rating: 1 out of 5
I still haven't received my order!!
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A
Rating: 4 out of 5
Good
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F
Rating: 1 out of 5
A client for several years, the site Les Trésors d'Érable ensured both quality products and customer experience. Today, it is a disaster. One time out of two, the ordered products are not available, and customer service is absent, especially regarding refunds.
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M
Rating: 1 out of 5
No delivery received
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F
Rating: 4 out of 5
Package arrived as agreed, original products but I am waiting for feedback on one not "fresh"
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M
Rating: 4 out of 5
The expiration dates are too close to the limit
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C
Rating: 4 out of 5
Great thanks :)
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C
Rating: 1 out of 5
I have never received my order, already more than 10 days late and no news......
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J
Rating: 1 out of 5
I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD
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L
Rating: 1 out of 5
Fast delivery, good special products
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F
Rating: 4 out of 5
.
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S
Rating: 4 out of 5
Thank you very much
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H
Rating: 4 out of 5
Faster delivery times than those indicated.
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J
Rating: 4 out of 5
satisfied
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M
Rating: 4 out of 5
Fast delivery, well packaged, will definitely order again
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I
Rating: 1 out of 5
Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...
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C
Rating: 1 out of 5
acceptable products, horrible customer service. They do not respond
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M
Rating: 4 out of 5
Too bulky packaged. Products are good, but in my opinion, expensive.
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A
Rating: 4 out of 5
Real maple syrup with a good taste that reminds us of our stay in Canada, and for over 30 years this is the only one we have used, previously purchased on another site. Honest price, fast delivery, and serious packaging.
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M
Rating: 1 out of 5
Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!
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D
Rating: 1 out of 5
not received yet
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A
Rating: 1 out of 5
Product expired a month later, very bad customer service experience, I will not buy there again
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C
Rating: 1 out of 5
I did not receive the right cakes, and I did not get a response to my question about this issue.
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S
Rating: 4 out of 5
Top
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R
Rating: 1 out of 5
I HAVE NOT RECEIVED MY PACKAGE
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A
Rating: 4 out of 5
A few boxes of cookies were damaged because there was nothing to protect them from the shocks with the cans of maple syrup. The previous identical order was much better in this regard because the boxes of cookies were also in a protective carton.
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C
Rating: 4 out of 5
Hello! I wrote you an email because I received a short pajama (but I had ordered a LONG pajama and also paid for a long pajama.) I suggested that I keep the item and reorder the LONG pajama while being charged this time for a short pajama, but I have not yet received a response from you.
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A
Rating: 4 out of 5
Céline is very available, kind, and efficient but was missing an item (returned immediately, thank you). Order preparation was not great and the DPD delivery person was useless, didn't bother to come to my home and pretended they couldn't reach me! I was at home and didn't receive any call!
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A
Rating: 1 out of 5
On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.
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