Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
I paid for express shipping because my order was for a gift. It was supposed to arrive 1-2 days later and it took almost a week. I sent a message that they never replied.
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Marie-claudine B.
Rating: 1 out of 5
following a purchase from 02/02/2025
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
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SABINA J.
Rating: 4 out of 5
following a purchase from 03/02/2025
Speed
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Emelie B.
Rating: 4 out of 5
following a purchase from 03/02/2025
Just a mistake on my order concerning the nougat I had ordered 2 times the same I had 2 different.
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Catherine P.
Rating: 1 out of 5
following a purchase from 02/02/2025
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
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JEAN-PIERRE F.
Rating: 4 out of 5
following a purchase from 01/02/2025
Very good product
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Claude C.
Rating: 1 out of 5
following a purchase from 02/02/2025
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
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Julie R.
Rating: 4 out of 5
following a purchase from 01/02/2025
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Marie Françoise L.
Rating: 1 out of 5
following a purchase from 27/01/2025
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
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Maeva P.
Rating: 4 out of 5
following a purchase from 30/01/2025
Fast and efficient delivery. I haven't tasted much yet, so I'll have to wait and see, but so far it's very good.
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Eric P.
Rating: 4 out of 5
following a purchase from 28/01/2025
Order arrived incomplete but quickly rectified.
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samuel O.
Rating: 4 out of 5
following a purchase from 28/01/2025
Very fast and efficient THANK YOU
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Sandrine M.
Rating: 4 out of 5
following a purchase from 22/01/2025
I'm delighted with the products I've bought. However, it was the first time I had ordered on the site and I did not benefit from the 10% discount and the maple syrup jam could not be delivered to me, probably because it was out of stock. I'm waiting for a refund.
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Christine V.
Rating: 1 out of 5
following a purchase from 15/01/2025
I never received my order, and I haven't heard back from customer service in over a week.
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Markus P.
Rating: 1 out of 5
following a purchase from 17/01/2025
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
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SYLVAINE L.
Rating: 1 out of 5
following a purchase from 18/01/2025
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
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Sylvaine M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Reminds us of our trip to Quebec ☺️
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Olivier M.
Rating: 4 out of 5
following a purchase from 13/01/2025
Unfortunately one item was missing on delivery. Otherwise always satisfied with the products received.
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Christine C.
Rating: 4 out of 5
following a purchase from 16/12/2024
Correct delivery but bad experience with ups who dropped off my parcel elsewhere than the chosen collection point and it's not the 1st time.
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Martine M.
Rating: 1 out of 5
following a purchase from 01/01/2025
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
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JEROME C.
Rating: 4 out of 5
following a purchase from 05/01/2025
A Trésors d'érable customer for many years, I'm always happy to enjoy the products, especially the raw maple syrup.
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Locilia H.
Rating: 4 out of 5
following a purchase from 30/12/2024
I am satisfied with the product, which corresponds perfectly to my order. However, the order took 2 weeks to ship and I did not receive any follow-up or message when I contacted the company. Admittedly it was between the holidays and I suppose there were a lot of orders to process, but a follow-up message or information on shipping times would not have been out of place to reassure the customer.
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Yvon L.
Rating: 4 out of 5
following a purchase from 21/12/2024
Apart from transport: RAS . Do you only have UPS?
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christian H.
Rating: 4 out of 5
following a purchase from 28/12/2024
Good product, fast delivery, careful packaging
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Alexandre C.
Rating: 4 out of 5
following a purchase from 27/12/2024
Everything arrived fine. Only missed the status info, maybe to be at the end of the year ... I asked questions in customer service without response until I received my order 10 days later. in any case I think it is important to have a more responsive customer contact service to give us information when necessary.
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Bernard G.
Rating: 4 out of 5
following a purchase from 28/12/2024
good order but very average courier service: the parcel went round Italy then the Lyon region before landing in st jean de soudain! but the main thing is that it arrived!
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Nathalie B.
Rating: 4 out of 5
following a purchase from 28/12/2024
Just 1 little long for the delivery.
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Laurence G.
Rating: 1 out of 5
following a purchase from 20/12/2024
I only received part of my order; I sent a complaint and still no reply.
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James P.
Rating: 1 out of 5
following a purchase from 10/12/2024
Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place
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Bérénice N.
Rating: 1 out of 5
following a purchase from 24/12/2024
Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???
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Sophie D.
Rating: 1 out of 5
following a purchase from 03/12/2024
Package not received
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Klod B.
Rating: 4 out of 5
following a purchase from 18/12/2024
There was a problem, the package was not registered at the relay point and I did not receive a message to warn me to pick it up ....
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Anaïs T.
Rating: 1 out of 5
following a purchase from 21/12/2024
Does not respect delivery times. Disgraceful during the holiday season, a rip-off!
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Christelle F.
Rating: 4 out of 5
following a purchase from 19/12/2024
the products really come from Canada
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Guillaume K.
Rating: 1 out of 5
following a purchase from 18/12/2024
I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.
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Nicolas V.
Rating: 1 out of 5
following a purchase from 18/12/2024
My orders never arrived
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Nicolas P.
Rating: 1 out of 5
following a purchase from 17/12/2024
My parcel arrived and the gift box was torn. I made a request and never got a reply.
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Marie Laure M.
Rating: 4 out of 5
following a purchase from 17/12/2024
Very fast, too bad the gift box was damaged...
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Sylviane S.
Rating: 4 out of 5
following a purchase from 15/12/2024
first order on the site and I'm satisfied with the quality of the products, the delivery time and the packaging, I recommend it to all those who are fans of Quebec products only small downside concerning the delivery which turned out to be problematic, but parcel received in the end
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Laurent B.
Rating: 1 out of 5
following a purchase from 15/12/2024
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
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