English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
M
Rating: 1 out of 5
Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful
Translated reviews
Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Order received and very satisfied nevertheless I find that the follow-up of the orders is a little neglected. We pre-ordered an item that was being restocked and we knew that it would be available several weeks later, but we had no news for almost 2 months of the order of over 1000€ that we had placed and paid for. We started to worry, it would be nice to keep customers informed of the progress of orders. If I hadn't come to the news it would have been radio silence and there are so many scams online that it would be really reassuring.
Translated reviews
T
Rating: 4 out of 5
Very good products! My only disappointment is that I couldn't taste the real maple syrup..!
Translated reviews
Y
Rating: 4 out of 5
The right place for those who like Canadian products for their quality, but also for this company's reliability in response and delivery times.
Translated reviews
V
Rating: 4 out of 5
Curious exchange with after-sales service. I didn't receive the bottle I ordered. They tried to make me believe that it was the same thing (I ordered a cider and received a mix of spirits...), then told me that the reference I ordered no longer existed and that I could choose another reference at the same price, before finally agreeing to refund me. I was not asked to return my product, but at no point did the after-sales service apologize or confirm their error. So I wasn't wronged, but I must admit I didn't find the exchange very commercial or diplomatic.
Translated reviews
V
Rating: 1 out of 5
I did not receive my order. Very disappointed.
Translated reviews
G
Rating: 1 out of 5
I did not receive my order and the requested products.
Translated reviews
A
Rating: 4 out of 5
Excellent maple syrup taste, you can taste the difference. As a maple syrup tester, I can vouch for the quality of the product. A little concern about the best-before date, but in Canada there is no best-before date.
Translated reviews
M
Rating: 1 out of 5
The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!
Translated reviews
O
Rating: 4 out of 5
I paid for express shipping because my order was for a gift. It was supposed to arrive 1-2 days later and it took almost a week. I sent a message that they never replied.
Translated reviews
M
Rating: 1 out of 5
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
Translated reviews
S
Rating: 4 out of 5
Speed
Translated reviews
E
Rating: 4 out of 5
Just a mistake on my order concerning the nougat I had ordered 2 times the same I had 2 different.
Translated reviews
C
Rating: 1 out of 5
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
Translated reviews
J
Rating: 4 out of 5
Very good product
Translated reviews
C
Rating: 1 out of 5
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
Translated reviews
J
Rating: 4 out of 5
.
Translated reviews
M
Rating: 1 out of 5
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
Translated reviews
M
Rating: 4 out of 5
Fast and efficient delivery. I haven't tasted much yet, so I'll have to wait and see, but so far it's very good.
Translated reviews
E
Rating: 4 out of 5
Order arrived incomplete but quickly rectified.
Translated reviews
S
Rating: 4 out of 5
Very fast and efficient THANK YOU
Translated reviews
S
Rating: 4 out of 5
I'm delighted with the products I've bought. However, it was the first time I had ordered on the site and I did not benefit from the 10% discount and the maple syrup jam could not be delivered to me, probably because it was out of stock. I'm waiting for a refund.
Translated reviews
C
Rating: 1 out of 5
I never received my order, and I haven't heard back from customer service in over a week.
Translated reviews
M
Rating: 1 out of 5
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
Translated reviews
S
Rating: 1 out of 5
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
Translated reviews
S
Rating: 4 out of 5
Reminds us of our trip to Quebec ☺️
Translated reviews
O
Rating: 4 out of 5
Unfortunately one item was missing on delivery. Otherwise always satisfied with the products received.
Translated reviews
C
Rating: 4 out of 5
Correct delivery but bad experience with ups who dropped off my parcel elsewhere than the chosen collection point and it's not the 1st time.
Translated reviews
M
Rating: 1 out of 5
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
Translated reviews
J
Rating: 4 out of 5
A Trésors d'érable customer for many years, I'm always happy to enjoy the products, especially the raw maple syrup.
Translated reviews
L
Rating: 4 out of 5
I am satisfied with the product, which corresponds perfectly to my order. However, the order took 2 weeks to ship and I did not receive any follow-up or message when I contacted the company. Admittedly it was between the holidays and I suppose there were a lot of orders to process, but a follow-up message or information on shipping times would not have been out of place to reassure the customer.
Translated reviews
Y
Rating: 4 out of 5
Apart from transport: RAS . Do you only have UPS?
Translated reviews
C
Rating: 4 out of 5
Good product, fast delivery, careful packaging
Translated reviews
A
Rating: 4 out of 5
Everything arrived fine. Only missed the status info, maybe to be at the end of the year ... I asked questions in customer service without response until I received my order 10 days later. in any case I think it is important to have a more responsive customer contact service to give us information when necessary.
Translated reviews
B
Rating: 4 out of 5
good order but very average courier service: the parcel went round Italy then the Lyon region before landing in st jean de soudain! but the main thing is that it arrived!
Translated reviews
N
Rating: 4 out of 5
Just 1 little long for the delivery.
Translated reviews
L
Rating: 1 out of 5
I only received part of my order; I sent a complaint and still no reply.
Translated reviews
J
Rating: 1 out of 5
Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place
B
Rating: 1 out of 5
Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???
Translated reviews
S
Rating: 1 out of 5
Package not received
Translated reviews