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C
Rating: 1 out of 5
My order was not complete! !!!!!
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
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E
Rating: 4 out of 5
Good product but order tracking not great When we opened the parcel, the product was missing, of course we were reimbursed, but I would have liked to have been informed by e-mail that an item was missing.
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E
Rating: 4 out of 5
Everything delivered to your satisfaction
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B
Rating: 1 out of 5
I have not been delivered
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A
Rating: 4 out of 5
I didn't understand why my parcels were sent to a different relay point than the one requested. What's more, they were sent in two parcels with a delay in receipt, so I had to go twice to the relay point, which is further away than the one I requested.
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J
Rating: 1 out of 5
Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.
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B
Rating: 1 out of 5
I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed
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P
Rating: 1 out of 5
Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.
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R
Rating: 4 out of 5
JC liked it. Very good product!
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C
Rating: 4 out of 5
Fast, well packed, tip top
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T
Rating: 1 out of 5
My gift box arrived in pieces and was ripped appart in places.
R
Rating: 4 out of 5
Company not very serious about sending packages is on the verification of the order Otherwise apart from that very good product I highly recommend
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P
Rating: 4 out of 5
Excellent maple syrup! .... The green tea, on the other hand, is a disappointment... The little shortbread offered is very tasty, but the composition is not great 😉
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C
Rating: 1 out of 5
I'm disappointed despite my repeated unanswered messages about candles, there's deception!
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M
Rating: 1 out of 5
Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.
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U
Rating: 1 out of 5
Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.
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L
Rating: 1 out of 5
The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.
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D
Rating: 4 out of 5
Super. Order impeccable and on time. One downside, as I live nearby, it would be great to be able to pick up orders directly. More practical and would avoid unnecessary transport.
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L
Rating: 4 out of 5
Everything was very well packed.
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A
Rating: 4 out of 5
Good
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H
Rating: 4 out of 5
we're waiting for Christmas to taste the products!!!
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V
Rating: 4 out of 5
very fast but the boxes of cakes were covered in dust. Not very good.
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K
Rating: 1 out of 5
I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied
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A
Rating: 1 out of 5
The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.
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S
Rating: 1 out of 5
Very dissatisfied with the delivery service. My parcel was sent to a collection point a long way from the original delivery address, and this collection point does not respect opening hours. After two unsuccessful attempts to collect my parcel, I finally gave up and it was returned to sender. A frustrating experience and a waste of time.
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J
Rating: 4 out of 5
"Hello, This is the second time I have ordered and I am not disappointed. However, I took off one star this time because in one of the boxes, a few cakes were broken. It's still a small inconvenience, but I'm satisfied overall.
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C
Rating: 1 out of 5
I received my gift
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F
Rating: 1 out of 5
The parcel was not delivered to the planned relay point without any information from the carrier. I spent over an hour getting the carrier on the phone to find out where it had been delivered. What's more, the parcel was open, but fortunately the order was complete.
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A
Rating: 4 out of 5
Very good
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B
Rating: 1 out of 5
I am dissatisfied I do not have the totality of my order I miss 5 amber maple syrup and a maple butter
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W
Rating: 4 out of 5
So far so good. However, the beer does not have 5% alcohol (according to the description on the Internet) but only 4%
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E
Rating: 1 out of 5
Very bad information and no call back from the company
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J
Rating: 1 out of 5
Shipped in instalments without notice.... faulty packaging
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K
Rating: 4 out of 5
Prices were fair, delivery was sent on time, everything arrived as it should BUT UPS was a nightmare to receive my order from, as usual the package was delayed, I got far too many emails, the package couldn’t be delivered to my initially requested address. Unless shipping is done with a different company, next time I’ll likely order elsewhere to skip the pain.
A
Rating: 4 out of 5
Disappointed with the size of some products and the lack of personalization of the package. Otherwise a satisfactory experience.
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M
Rating: 4 out of 5
Received quickly but one box was torn.
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L
Rating: 4 out of 5
Super happy to have received the products from Quebec...it smells like the holidays at home. Only one box of cakes, the use-by date had passed ;-(...I was immediately reimbursed.
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C
Rating: 4 out of 5
I haven't tasted it yet xD The parcel arrived early ... at the planned post office. Too bad there's no post office in my area.
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K
Rating: 1 out of 5
We received a different maple syrup to the one we ordered. We received no response to 3 inquiries about this. That is not customer service. We will never order here again.
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