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W
Rating: 4 out of 5
So far so good. However, the beer does not have 5% alcohol (according to the description on the Internet) but only 4%
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1 and 4 stars
Reset filtersE
Rating: 1 out of 5
Very bad information and no call back from the company
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J
Rating: 1 out of 5
Shipped in instalments without notice.... faulty packaging
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K
Rating: 4 out of 5
Prices were fair, delivery was sent on time, everything arrived as it should BUT UPS was a nightmare to receive my order from, as usual the package was delayed, I got far too many emails, the package couldn’t be delivered to my initially requested address. Unless shipping is done with a different company, next time I’ll likely order elsewhere to skip the pain.
A
Rating: 4 out of 5
Disappointed with the size of some products and the lack of personalization of the package. Otherwise a satisfactory experience.
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M
Rating: 4 out of 5
Received quickly but one box was torn.
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L
Rating: 4 out of 5
Super happy to have received the products from Quebec...it smells like the holidays at home. Only one box of cakes, the use-by date had passed ;-(...I was immediately reimbursed.
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C
Rating: 4 out of 5
I haven't tasted it yet xD The parcel arrived early ... at the planned post office. Too bad there's no post office in my area.
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K
Rating: 1 out of 5
We received a different maple syrup to the one we ordered. We received no response to 3 inquiries about this. That is not customer service. We will never order here again.
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A
Rating: 4 out of 5
Just the date of the blueberry cookies ends in 2024, unlike the other cakes but don't worry 2 packs have already been eaten...
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R
Rating: 4 out of 5
Satisfactory delivery time
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H
Rating: 4 out of 5
The ordering process and delivery were carried out quickly. Unfortunately, there were errors with the order quantity. For example, only 1 poutine sauce mix was delivered instead of 10 as ordered. In addition, the gift box was damaged due to incorrect loading in the box. I hope for improvement and will continue to order. Yours sincerely, Harald Horbas
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T
Rating: 1 out of 5
Goods arrived broken. Delivery refused. No response to my email.
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V
Rating: 4 out of 5
Parcel well made products well protected Missing two products after checking and on delivery order marked as put and not missing.telephoné and that will be arranged.but that it puts in parcel two products not available delivered later. To avoid inconvenience telephone
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A
Rating: 4 out of 5
Very good product . Fast delivery
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L
Rating: 4 out of 5
Received everything in excellent condition shipping with DHL is a guarantee.
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A
Rating: 4 out of 5
Following a problem receiving the parcel, Céline was very responsive and quickly resolved the situation. The package was a little damaged but the merchandise was apparently intact. The crushed shortbread had not yet been opened, so the gift was not very presentable.
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L
Rating: 1 out of 5
Chair logo mounted upside down, more than late response waiting for a new logo I should paste.
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J
Rating: 4 out of 5
After calling the after-sales service, I was reimbursed for the missing item.
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N
Rating: 1 out of 5
I can't pick up my order at the relay point even though I have the paid invoice.
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H
Rating: 4 out of 5
Super happy with our order aside from one of the maple syrups leaking. Otherwise, super glad I’m able to get a taste of home while living abroad
N
Rating: 4 out of 5
Order delivered quickly. One product was out of stock (not when I ordered). I would have preferred a later delivery rather than a refund. I'll have to recommend it with shipping costs...
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A
Rating: 4 out of 5
Perfect service!
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M
Rating: 1 out of 5
The order was only delivered on 30.10.24 after many difficulties.
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B
Rating: 1 out of 5
I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.
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V
Rating: 1 out of 5
I did not receive the entire order and it was delivered to a different relay point than the one chosen. An email has already been sent to you in this regard.
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B
Rating: 4 out of 5
Fast delivery
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C
Rating: 1 out of 5
Unfortunately not recommended. I had received damaged goods and complained both directly by email and via the contact form on the seller's website - no response at all. Accordingly, I initiated the PayPal complaint process
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S
Rating: 4 out of 5
Order received promptly, well packaged, one small drawback: fortunately the least expensive item was missing.
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C
Rating: 1 out of 5
Not all items in the package.
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F
Rating: 4 out of 5
apart from the pallet incident on one product, we are satisfied with the products we received.
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S
Rating: 1 out of 5
Article does not correspond at all to the photo Really very disappointed. Broken base.
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S
Rating: 1 out of 5
J’ai reçu ma commande erroné j’ai du retourner au relais ups une deuxième fois. Ont oublie de m’envoyer l’étiquette de retour … une catastrophe de service
K
Rating: 4 out of 5
Very good product
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L
Rating: 1 out of 5
Dented maple syrup cans. Not very happy. No response from seller.
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A
Rating: 4 out of 5
very good,
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P
Rating: 4 out of 5
very good and fast delivery.
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M
Rating: 1 out of 5
Very dissatisfied, not with the merchandise, which I don't have, but with the UPS carrier. UPS asked me to choose the delivery site, I went to the store it was closed the opening hours had changed it was from 6 pm to 1 am, the next day I returned no package. Then a message from UPS saying that the package was on another site. If we selected a site, it's because it was the right one for us. If the carrier, for his own convenience, delivers the package elsewhere, I won't pick it up. If UPS isn't capable of delivering to the right site, they should change jobs or indicate a single site and we'll take it or not.
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F
Rating: 4 out of 5
Neat packaging and fast delivery 👍
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C
Rating: 4 out of 5
The quality of the products is spot on :) Thanks to Céline for handling my UPS delivery problem.
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