Customer reviews of Les Trésors d’Érable

カナダで探し回ったけど売り切れで買えず、貴社のサイトで見つけたとき、例えすごい金額の送料がかかっても欲しいと思い注文しました。 商品は届きましたが、びっくりするぐらい箱が潰れたり破けていて、中のクッキーもかなりの数が割れていました。 緩衝材を全面に入れて商品を覆うとかもう少し配慮してほしかったです。友達にもあげようと思い５箱買いましたが、あげられる状態ではありません。がっかりです。

Good price but a little long to send the package .... One week. And packaged in such a way as not to break the bottles but two packages of maple cookie well damaged.... Too bad.

change nothing

The 3 packets of cakes are all broken and difficult to offer

I ordered and paid for 4l of maple water and received 4 half-liters!!! I reported it and no response, it's really not serious.

I have not received any codes to collect my parcel from the locker. I'm still waiting for the seller to make the necessary arrangements.

A copy of an article I asked for in duplicate is missing, I called, sent emails to that effect, still no news..😡, so it's not serious.

2 deliveries not honoured

On a negative note, I received a packet of chocolate cookies that had melted, mixed with the caramel and stuck to the cookies. On the other hand, the maple cream is a killer...

Fast delivery , good products

Hello, I have already phoned Camille (several times and left messages) and sent a note in an email, because my order was missing the 5 canes of amber maple syrup... I look forward to this error being rectified. Thank you Pascale Fuchs

delivery not respected

Package received in good condition, clear assembly instructions and easy-to-assemble components. One small problem: during assembly, I noticed that the armchairs were made of plastic rather than wood. This was not clear when I placed my order.

Great! My order arrived incomplete, out of stock. The overpayment was returned to me just as quickly. See you soon for another order.

1 star deduction - I already mentioned it with my order, but you left it unanswered: 5 € processing fee for a work that you want to do is inappropriate for an order amount of 100.- € ( 5 % ! ) - everything else very good - thank you

Several orders placed with them without a hitch, except for the last one with a slight overcharge!!! it does not respond to emails or Facebook ... . ADIEU 😡

I'm very happy with my purchase, even if it seems to me that delivery was free for purchases > 50€.

Popular products for many years...

👍Au top

I did not receive my entire order. I then sent an e-mail to the after-sales service but I haven't received anything back.

Bad I received items,not sale items, that were past the date unfortunately. Also received no response to my email about this.

I have not received my package !!!!!!! I took home delivery but I can't move.... So I don't have my parcel 😤😱😡😡😡

Good products

Damaged parcel with maple syrup everywhere! For my 3rd order it's a shame...

I had a problem with my delivery, my parcel was empty (fault of the deliveryman or my residence). So I can't assess the quality of the product. However, Céline was very understanding and refunded my order after several reminders. Thank you for that, Céline! A service that does its best to satisfy its customers.

Very nice chair but the finish leaves something to be desired, which is a shame... I have photos but I can't put them up.

Great service, great products, arrived quickly! Only issue was some of the packaging was damaged since the box was too big.

I haven't tasted everything, but the infusions are already very good, as is the sugar.

concerning my order, everything went very well. I put 4 stars and not 5 concerning the delivery part. I paid for delivery with DHL, I chose a collection point and this was not respected even though it was open and accessible. What's more, the deliveryman failed to tell me in which relay point he had finally delivered my parcel... I only got the notification "DELIVER" at the relay point I had chosen by e-mail, and not the new address... after calling DHL I was told they would keep me informed, I'm still waiting today. I was the one who went to the nearest relay points to see if they had my parcel, fortunately with good results.

Everything went very smoothly and was very well packaged.

I have requested a refund and have not received a response

Quality and availability

I received my parcel quickly, it's very good! I haven't tasted it yet, I'll have to check... it's a bit expensive, but if it's very good, it'll do.

My parcel arrived open and some products are missing. I have made a claim and I am still waiting for your reply.

Parcel lost by UPS

I have no criticism to make of the products, but for my part, the logistics service was a disaster. I chose a collection point that I pass 4 times a day and they send it the opposite way. Despite my warnings on Friday, well before shipment on Monday, absolutely no one corrected the error or replied to my messages. Customer service available 7 days a week, what a joke. Having used Amazon Pay, I filed a complaint with Amazon. I received a response within the hour. It's amazing how the risk of a penalty made them react. They offered to move the parcel to the right collection point. I agreed. The parcel never left the wrong place to be transferred. Without informing me, they redelivered the parcel directly to my home, where I'm not at home during the day, so it was dropped off at a collection point I never go to, but it doesn't really matter, it's close to where I live. I opened the parcel and asked for five standard poutine sauces and five with maple syrup. Bingo, I got 10 x standard. Faced with such incompetence, I didn't even bother to make a complaint.

Fast and accurate delivery - just a little complicated on the delivery formula... but not important!

Unfortunately not everything has arrived

Order never received. The carrier dpd never delivered my order (it's not the first time I've had a delivery problem with this carrier with maple treasure) My complaint with maple treasure has still not been answered. it's regrettable.

I never received my items and there was no update on the shipping so essentially I just donated $90 to your company. When you go on to your website and click the option for never receiving your items it just gives you a page of advice on how to sign into ups. If I were able to give you zero Stars I would.