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A
Rating: 1 out of 5
Hello, To date the package has still not reached me, the relay delivery no longer exists, they have closed since June 2024; 1ZBF13356813037421
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 1 out of 5
I have not yet received my package because UPS took the initiative to drop it off without notifying me. So I don't know where it is. UPS had already changed the delivery day ...
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E
Rating: 1 out of 5
Very satisfied
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E
Rating: 4 out of 5
Speed of delivery
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L
Rating: 4 out of 5
Order well received
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E
Rating: 4 out of 5
Excellent site, lots of products to discover, fast delivery. On the other hand, one star less for one of the choices of the carrier, UPS, which postponed delivery several days in a row and finally did not deliver where I had requested. And poor reception by the relay, who wouldn't give me the parcel until the next day. There are other carriers, but they are more expensive, and I would never use UPS again.
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J
Rating: 4 out of 5
Good products; however, the maple cookies were broken on arrival.
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E
Rating: 1 out of 5
Order has not been delivered in full and customer service has not yet responded to our reports, 3 times now.
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T
Rating: 1 out of 5
An item costing just over 7 euros was forgotten in my order, so I contacted customer service. No response. So it's best to walk away. On the other hand, you can go to Planet Bison with your eyes closed.
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Y
Rating: 1 out of 5
カナダで探し回ったけど売り切れで買えず、貴社のサイトで見つけたとき、例えすごい金額の送料がかかっても欲しいと思い注文しました。 商品は届きましたが、びっくりするぐらい箱が潰れたり破けていて、中のクッキーもかなりの数が割れていました。 緩衝材を全面に入れて商品を覆うとかもう少し配慮してほしかったです。友達にもあげようと思い５箱買いましたが、あげられる状態ではありません。がっかりです。
V
Rating: 4 out of 5
Good price but a little long to send the package .... One week. And packaged in such a way as not to break the bottles but two packages of maple cookie well damaged.... Too bad.
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J
Rating: 4 out of 5
change nothing
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C
Rating: 1 out of 5
The 3 packets of cakes are all broken and difficult to offer
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G
Rating: 1 out of 5
I ordered and paid for 4l of maple water and received 4 half-liters!!! I reported it and no response, it's really not serious.
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Y
Rating: 1 out of 5
I have not received any codes to collect my parcel from the locker. I'm still waiting for the seller to make the necessary arrangements.
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S
Rating: 1 out of 5
A copy of an article I asked for in duplicate is missing, I called, sent emails to that effect, still no news..😡, so it's not serious.
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F
Rating: 1 out of 5
2 deliveries not honoured
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S
Rating: 4 out of 5
On a negative note, I received a packet of chocolate cookies that had melted, mixed with the caramel and stuck to the cookies. On the other hand, the maple cream is a killer...
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C
Rating: 4 out of 5
Fast delivery , good products
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P
Rating: 1 out of 5
Hello, I have already phoned Camille (several times and left messages) and sent a note in an email, because my order was missing the 5 canes of amber maple syrup... I look forward to this error being rectified. Thank you Pascale Fuchs
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A
Rating: 1 out of 5
delivery not respected
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A
Rating: 4 out of 5
Package received in good condition, clear assembly instructions and easy-to-assemble components. One small problem: during assembly, I noticed that the armchairs were made of plastic rather than wood. This was not clear when I placed my order.
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R
Rating: 4 out of 5
Great! My order arrived incomplete, out of stock. The overpayment was returned to me just as quickly. See you soon for another order.
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M
Rating: 4 out of 5
1 star deduction - I already mentioned it with my order, but you left it unanswered: 5 € processing fee for a work that you want to do is inappropriate for an order amount of 100.- € ( 5 % ! ) - everything else very good - thank you
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J
Rating: 1 out of 5
Several orders placed with them without a hitch, except for the last one with a slight overcharge!!! it does not respond to emails or Facebook ... . ADIEU 😡
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J
Rating: 4 out of 5
I'm very happy with my purchase, even if it seems to me that delivery was free for purchases > 50€.
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P
Rating: 4 out of 5
Popular products for many years...
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C
Rating: 4 out of 5
👍Au top
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M
Rating: 1 out of 5
I did not receive my entire order. I then sent an e-mail to the after-sales service but I haven't received anything back.
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S
Rating: 1 out of 5
Bad I received items,not sale items, that were past the date unfortunately. Also received no response to my email about this.
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P
Rating: 1 out of 5
I have not received my package !!!!!!! I took home delivery but I can't move.... So I don't have my parcel 😤😱😡😡😡
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M
Rating: 4 out of 5
Good products
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F
Rating: 1 out of 5
Damaged parcel with maple syrup everywhere! For my 3rd order it's a shame...
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A
Rating: 4 out of 5
I had a problem with my delivery, my parcel was empty (fault of the deliveryman or my residence). So I can't assess the quality of the product. However, Céline was very understanding and refunded my order after several reminders. Thank you for that, Céline! A service that does its best to satisfy its customers.
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D
Rating: 4 out of 5
Very nice chair but the finish leaves something to be desired, which is a shame... I have photos but I can't put them up.
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K
Rating: 4 out of 5
Great service, great products, arrived quickly! Only issue was some of the packaging was damaged since the box was too big.
M
Rating: 4 out of 5
I haven't tasted everything, but the infusions are already very good, as is the sugar.
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T
Rating: 4 out of 5
concerning my order, everything went very well. I put 4 stars and not 5 concerning the delivery part. I paid for delivery with DHL, I chose a collection point and this was not respected even though it was open and accessible. What's more, the deliveryman failed to tell me in which relay point he had finally delivered my parcel... I only got the notification "DELIVER" at the relay point I had chosen by e-mail, and not the new address... after calling DHL I was told they would keep me informed, I'm still waiting today. I was the one who went to the nearest relay points to see if they had my parcel, fortunately with good results.
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M
Rating: 4 out of 5
Everything went very smoothly and was very well packaged.
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A
Rating: 1 out of 5
I have requested a refund and have not received a response
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