Customer reviews of Les Trésors d’Érable

Quality and availability

I received my parcel quickly, it's very good! I haven't tasted it yet, I'll have to check... it's a bit expensive, but if it's very good, it'll do.

My parcel arrived open and some products are missing. I have made a claim and I am still waiting for your reply.

Parcel lost by UPS

I have no criticism to make of the products, but for my part, the logistics service was a disaster. I chose a collection point that I pass 4 times a day and they send it the opposite way. Despite my warnings on Friday, well before shipment on Monday, absolutely no one corrected the error or replied to my messages. Customer service available 7 days a week, what a joke. Having used Amazon Pay, I filed a complaint with Amazon. I received a response within the hour. It's amazing how the risk of a penalty made them react. They offered to move the parcel to the right collection point. I agreed. The parcel never left the wrong place to be transferred. Without informing me, they redelivered the parcel directly to my home, where I'm not at home during the day, so it was dropped off at a collection point I never go to, but it doesn't really matter, it's close to where I live. I opened the parcel and asked for five standard poutine sauces and five with maple syrup. Bingo, I got 10 x standard. Faced with such incompetence, I didn't even bother to make a complaint.

Fast and accurate delivery - just a little complicated on the delivery formula... but not important!

Unfortunately not everything has arrived

Order never received. The carrier dpd never delivered my order (it's not the first time I've had a delivery problem with this carrier with maple treasure) My complaint with maple treasure has still not been answered. it's regrettable.

I never received my items and there was no update on the shipping so essentially I just donated $90 to your company. When you go on to your website and click the option for never receiving your items it just gives you a page of advice on how to sign into ups. If I were able to give you zero Stars I would.

Barometer arrived broken and refused at reception

A liter jug of maple syrup leaked into the parcel, but the rest is fine.

1 item missing on delivery but sent promptly after claim

Very good, as always

The parcel was not delivered to my home and I have contacted customer service 3 times, but I have not heard from them, so I have not heard from you and I have not paid for my order to be delivered to my home, even though I was home that day and I received an order from someone else.

Quality products, fast shipment, delivery a little slower due to DPD pickup relays.

I am very satisfied, but I think it's a bit of a shame that the maple water is no longer available in the 330ml pack size.

We have not received our entire order... Disappointed...

It’s a scam. They took money, never sent the product and do not respond to emails

21€ of maple syrup. 6€40 parcel. All this to receive a parcel stuck to the floor of the relay point because the syrup had leaked. I immediately contacted customer service. Unfortunately, 15 days and 2 reminders later: still no answer... 27€ down the drain. I'd recommend passing on

Perfect

Quick arrival

Wrong order and no answer to solve the problem

OK

you sent me a voucher that didn't work when I paid...That's a bit misleading.

The parcel was beautifully packaged and the goods were very tasty and fresh. One star deducted because the jar containing the maple butter no longer had a vacuum in the lid and was therefore not sealed tightly. I eat it anyway and for taste 100 points.

The products are in conformity but the deliveryman did not deliver the parcel at home I had to recover it in point relay with 10km of my place!

Hello, perfect service as always: carefully packed items, well-sealed parcel, only downside was the delivery: some relays were not open when the deliveryman came, fortunately the carrier warned me in time and I was able to change relays: "Les Trésors...." really needs to update its list of relays.

Very disappointed with Kraft Peanut Butter 1 kg. The minimum durability dates have passed (26/02/2024 and 09/03/2024).

Nothing is perfect! the products I bought are excellent. thank you.

Supply is fine, is also the only webshop I know of that has so many Canadian delicacies. Also very affordable! Only point of improvement is the shipping. Despite stock, it sometimes takes a long time before it actually ships, usually after a reminder from me.

Good product

The Maple Caramels I ordered were delivered to an address 30 km away from where I live. The invoice shows the correct address in Cologne. The owner of the kiosk didn't want to give me any information about the package on the phone. He told me to contact UPS. Only when I showed him the proof of delivery in person did he look for the order. When I got back home, I noticed that the best-before date had passed by 2 months on all 5 packages. Well, they are Marple Caramels, they are certainly still good. But something like this should not happen. Never again.

I did not receive this package. UPS lost the package

Very good, pleasant in the mouth

Shipping costs are a bit expensive...

A wrong item has been delivered and I did not received any answer to my request by phone and email to make an exchange.

Une bière était cassée. De plus, je n'ai commandé que 7 bières sur les 11 que j'ai commandées.

I am not satisfied with the order as the blueberries are not pure but contain sugar and oil. I want to return the goods. I have also sent an e-mail to the company asking for the return slip. I have not yet received a reply.

Excellent wild blueberry juice,I take off one star because I can't get in touch with the staff via email. Written more than once with no response

Perfect except for chronofresh delivery