Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Orders were processed very quickly as we approached the holidays. There were some oversights on one of the items which was rectified with equal promptness. I am completely satisfied with the purchase and the customer service!
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Laurence D.
Rating: 4 out of 5
following a purchase from 15/12/2025
The Canadian jacket is nice but it lacks the hole for the button on one sleeve. Problem discovered when opening and trying on the gift...big disappointment.
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Céline P.
Rating: 4 out of 5
following a purchase from 13/12/2025
Very good products that I tasted during my stay in Quebec, just missing a few products like molasses cookies, cheese for poutine, and pogos. Everything is very good, I highly recommend.
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Sandrine P.
Rating: 2 out of 5
following a purchase from 14/12/2025
I am very disappointed not to have my entire order without being informed. I had never had any issues.
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Pascale G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Well received on time. Small downside, the boxes are all dented.
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Laure G.
Rating: 2 out of 5
following a purchase from 11/12/2025
Command arrived quickly, but the label on the spread jar was stuck on crooked and the cake box was damaged, not due to transport... It's a shame that attention wasn't paid before packaging... especially since it was for gifts!
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Natacha B.
Rating: 4 out of 5
following a purchase from 10/12/2025
Satisfactory and good items. The gift box was missing, we had to manage without it, too bad.
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Stéphanie P.
Rating: 2 out of 5
following a purchase from 08/12/2025
I am disappointed, the cans of maple syrup were dented despite good packaging.
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Jeffrey G.
Rating: 4 out of 5
following a purchase from 07/12/2025
I still haven't received my syrup nor received information on the follow-up
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Mariehelene B.
Rating: 4 out of 5
following a purchase from 06/12/2025
very happy with the package BUT torn on one side as if someone wanted to see inside
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Rita T.
Rating: 2 out of 5
following a purchase from 04/12/2025
Hello. I had, among other things, ordered 2 bottles of maple syrup. 1 was broken into 2 parts and all the syrup spilled in the package. It might be good to further secure everything that is a bottle containing liquid. Thank you.
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Claude B.
Rating: 2 out of 5
following a purchase from 25/11/2025
I did not receive the hard candies with maple syrup
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Jean L.
Rating: 4 out of 5
following a purchase from 03/12/2025
Very good product, interesting price but the package was not delivered to the planned pickup point, about 10 km difference
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Martine T.
Rating: 4 out of 5
following a purchase from 01/12/2025
Hello Everything was perfect
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Béatrice E.
Rating: 4 out of 5
following a purchase from 30/11/2025
I recommend for the speed of shipping, the choice of products but it's a Christmas gift for someone who will probably go study in Quebec so I don't have any feedback on the quality of the ordered goods yet.
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Jerome C.
Rating: 4 out of 5
following a purchase from 30/11/2025
Very good products, tasty and appreciated by the whole family. Interesting prices during promotional offers
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Christophe V.
Rating: 2 out of 5
following a purchase from 30/11/2025
I haven't received any news about my package for over a week and I have never received a response to my email asking what was going on. In the meantime, I received the DPD tracking for the package but still no response to my email! Given the shipping costs, having ad-hoc communication seems like the minimum to me. Now, my package will be delivered today. I hope the product will meet expectations unlike the customer service.
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Nicolas H.
Rating: 2 out of 5
following a purchase from 30/11/2025
My dissatisfaction concerns the delivery of my order which was dropped off at a relay point located about ten kilometers from my city. Why? I live in Honfleur where there are several relay points! Sorry but if you continue to ship via DPD, I will no longer purchase from you.
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Patrick D.
Rating: 4 out of 5
following a purchase from 29/11/2025
everything went well
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Renny D.
Rating: 4 out of 5
following a purchase from 27/11/2025
I am quite satisfied. It's a pity that 1 product is out of stock and they only find out later; I have received my money back.
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Jean-Faniel B.
Rating: 4 out of 5
following a purchase from 25/11/2025
Nothing to complain about, everything was as agreed
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Christine T.
Rating: 4 out of 5
following a purchase from 19/11/2025
Unfortunately, 2 cans were dented during transport.
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Norbert K.
Rating: 2 out of 5
following a purchase from 16/11/2025
Unfortunately, a part of the order is still missing.
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Sophie E.
Rating: 4 out of 5
following a purchase from 16/11/2025
The protection of the bottles should be reinforced by adding a layer of polystyrene at the bottom of the box to avoid breakage and other damage.
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Catherine J.
Rating: 2 out of 5
following a purchase from 15/11/2025
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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Jacqueline L.
Rating: 4 out of 5
following a purchase from 13/11/2025
fairly good value for money the bison terrine is French and contains a lot of pork. of no interest
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Marzena J.
Rating: 2 out of 5
following a purchase from 26/10/2025
A product was missing from my order. I have already sent 2 messages and received no response.
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Marianne H.
Rating: 4 out of 5
following a purchase from 26/10/2025
Beautiful products, good packaging, fast delivery, thank you for the follow-up on the missing product
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Philippe V.
Rating: 4 out of 5
following a purchase from 26/10/2025
Good, but no follow-up!
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Laurence G.
Rating: 2 out of 5
following a purchase from 07/10/2025
Package received with broken goods inside, I sent them a message and to this day no response
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Francois G.
Rating: 4 out of 5
following a purchase from 22/10/2025
Fast shipping But ... Expiration date too short
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Laurence P.
Rating: 4 out of 5
following a purchase from 21/10/2025
Very good plan, effective and fast delivery, and the cakes are excellent
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Alice P.
Rating: 2 out of 5
following a purchase from 22/10/2025
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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Nadia R.
Rating: 2 out of 5
following a purchase from 19/10/2025
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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Christiane L.
Rating: 4 out of 5
following a purchase from 10/10/2025
Order delivered quickly but the cookies did not arrive whole. Too bad!
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Laure A.
Rating: 2 out of 5
following a purchase from 09/10/2025
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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Claire L.
Rating: 4 out of 5
following a purchase from 26/09/2025
very good
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Maryse D.
Rating: 4 out of 5
following a purchase from 28/09/2025
Order arrived very quickly, in very good condition, complete and very good products
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Edith D.
Rating: 4 out of 5
following a purchase from 22/09/2025
I love the products! I took away one star because the cakes were expired.
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Yann G.
Rating: 2 out of 5
following a purchase from 19/09/2025
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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