Customer reviews of Les Trésors d’Érable

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
5 6 671 86% 4 499 6% 3 200 3% 2 127 2% 1 224 3%

Summary of reviews

Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.

Reviews 2 and 4 stars

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C
claude B.
Rating: 2 out of 5
following a purchase from 25/11/2025
I did not receive the hard candies with maple syrup
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Jean L.
Rating: 4 out of 5
following a purchase from 03/12/2025
Very good product, interesting price but the package was not delivered to the planned pickup point, about 10 km difference
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Martine T.
Rating: 4 out of 5
following a purchase from 01/12/2025
Hello Everything was perfect
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Béatrice E.
Rating: 4 out of 5
following a purchase from 30/11/2025
I recommend for the speed of shipping, the choice of products but it's a Christmas gift for someone who will probably go study in Quebec so I don't have any feedback on the quality of the ordered goods yet.
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JEROME C.
Rating: 4 out of 5
following a purchase from 30/11/2025
Very good products, tasty and appreciated by the whole family. Interesting prices during promotional offers
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Christophe V.
Rating: 2 out of 5
following a purchase from 30/11/2025
I haven't received any news about my package for over a week and I have never received a response to my email asking what was going on. In the meantime, I received the DPD tracking for the package but still no response to my email! Given the shipping costs, having ad-hoc communication seems like the minimum to me. Now, my package will be delivered today. I hope the product will meet expectations unlike the customer service.
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Nicolas H.
Rating: 2 out of 5
following a purchase from 30/11/2025
My dissatisfaction concerns the delivery of my order which was dropped off at a relay point located about ten kilometers from my city. Why? I live in Honfleur where there are several relay points! Sorry but if you continue to ship via DPD, I will no longer purchase from you.
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Patrick D.
Rating: 4 out of 5
following a purchase from 29/11/2025
everything went well
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Renny D.
Rating: 4 out of 5
following a purchase from 27/11/2025
I am quite satisfied. It's a pity that 1 product is out of stock and they only find out later; I have received my money back.
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Jean-Faniel B.
Rating: 4 out of 5
following a purchase from 25/11/2025
Nothing to complain about, everything was as agreed
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Christine T.
Rating: 4 out of 5
following a purchase from 19/11/2025
Unfortunately, 2 cans were dented during transport.
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Norbert K.
Rating: 2 out of 5
following a purchase from 16/11/2025
Unfortunately, a part of the order is still missing.
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Sophie E.
Rating: 4 out of 5
following a purchase from 16/11/2025
The protection of the bottles should be reinforced by adding a layer of polystyrene at the bottom of the box to avoid breakage and other damage.
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Catherine J.
Rating: 2 out of 5
following a purchase from 15/11/2025
3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.
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Jacqueline L.
Rating: 4 out of 5
following a purchase from 13/11/2025
fairly good value for money the bison terrine is French and contains a lot of pork. of no interest
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Marzena J.
Rating: 2 out of 5
following a purchase from 26/10/2025
A product was missing from my order. I have already sent 2 messages and received no response.
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Marianne H.
Rating: 4 out of 5
following a purchase from 26/10/2025
Beautiful products, good packaging, fast delivery, thank you for the follow-up on the missing product
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Philippe V.
Rating: 4 out of 5
following a purchase from 26/10/2025
Good, but no follow-up!
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LAURENCE G.
Rating: 2 out of 5
following a purchase from 07/10/2025
Package received with broken goods inside, I sent them a message and to this day no response
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Francois G.
Rating: 4 out of 5
following a purchase from 22/10/2025
Fast shipping But ... Expiration date too short
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Laurence P.
Rating: 4 out of 5
following a purchase from 21/10/2025
Very good plan, effective and fast delivery, and the cakes are excellent
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Alice P.
Rating: 2 out of 5
following a purchase from 22/10/2025
2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.
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Nadia R.
Rating: 2 out of 5
following a purchase from 19/10/2025
I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good
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Christiane L.
Rating: 4 out of 5
following a purchase from 10/10/2025
Order delivered quickly but the cookies did not arrive whole. Too bad!
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Laure A.
Rating: 2 out of 5
following a purchase from 09/10/2025
Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully
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Claire L.
Rating: 4 out of 5
following a purchase from 26/09/2025
very good
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Maryse D.
Rating: 4 out of 5
following a purchase from 28/09/2025
Order arrived very quickly, in very good condition, complete and very good products
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Edith D.
Rating: 4 out of 5
following a purchase from 22/09/2025
I love the products! I took away one star because the cakes were expired.
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Yann G.
Rating: 2 out of 5
following a purchase from 19/09/2025
I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!
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Clive R.
Rating: 2 out of 5
following a purchase from 14/09/2025
not warned that my package had arrived
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Yaya S.
Rating: 4 out of 5
following a purchase from 07/09/2025
Transport problem! I had to wait 10 days to receive my package. The issue apparently comes from UPS but still a bit disappointed...
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Jean Pierre O.
Rating: 4 out of 5
following a purchase from 04/09/2025
Excellent
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Sylvain E.
Rating: 4 out of 5
following a purchase from 02/09/2025
Too bad the delivery went very badly. UPS regularly messes up like many carriers
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Marc L.
Rating: 4 out of 5
following a purchase from 31/08/2025
The quality of the syrup is good. Be careful with the maple butter - it is much smaller than it appears.
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Ludovic L.
Rating: 4 out of 5
following a purchase from 25/08/2025
The products met my expectations, but I am surprised by the appearance of the Celebration biscuits which seem to have had temperature change issues... Certainly the expiration date was slightly exceeded (hence the attractive price), but this has never affected the quality of biscuits...
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Marc M.
Rating: 4 out of 5
following a purchase from 28/08/2025
Excellent service
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Patrick M.
Rating: 4 out of 5
following a purchase from 16/08/2025
No worries about the products which are always very good but complaints about the carrier UPS who did not deliver to the right place.
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Christine B.
Rating: 4 out of 5
following a purchase from 18/08/2025
Very good products
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Anne-Marie D.
Rating: 4 out of 5
following a purchase from 20/08/2025
Good products but I haven't tasted everything yet.
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Jean-Christophe G.
Rating: 4 out of 5
following a purchase from 19/08/2025
Very good products with welcome decreasing prices... Only the deliveries to relay points need to be improved...
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