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N
Rating: 4 out of 5
Just 1 little long for the delivery.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 825 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 2 and 4 stars
Reset filtersK
Rating: 4 out of 5
There was a problem, the package was not registered at the relay point and I did not receive a message to warn me to pick it up ....
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C
Rating: 4 out of 5
the products really come from Canada
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E
Rating: 2 out of 5
Gift box received completely broken, a pity as it was for a Christmas present.
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M
Rating: 4 out of 5
Very fast, too bad the gift box was damaged...
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S
Rating: 4 out of 5
first order on the site and I'm satisfied with the quality of the products, the delivery time and the packaging, I recommend it to all those who are fans of Quebec products only small downside concerning the delivery which turned out to be problematic, but parcel received in the end
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E
Rating: 4 out of 5
Good product but order tracking not great When we opened the parcel, the product was missing, of course we were reimbursed, but I would have liked to have been informed by e-mail that an item was missing.
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E
Rating: 4 out of 5
Everything delivered to your satisfaction
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J
Rating: 2 out of 5
I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.
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M
Rating: 2 out of 5
The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.
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A
Rating: 4 out of 5
I didn't understand why my parcels were sent to a different relay point than the one requested. What's more, they were sent in two parcels with a delay in receipt, so I had to go twice to the relay point, which is further away than the one I requested.
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N
Rating: 2 out of 5
The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!
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S
Rating: 2 out of 5
The order was not complete
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M
Rating: 2 out of 5
After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad
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M
Rating: 2 out of 5
As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.
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R
Rating: 4 out of 5
JC liked it. Very good product!
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P
Rating: 2 out of 5
bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement
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C
Rating: 2 out of 5
Parcel arrived safely, but a small beech tree holding the maple tree was broken.
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C
Rating: 4 out of 5
Fast, well packed, tip top
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R
Rating: 4 out of 5
Company not very serious about sending packages is on the verification of the order Otherwise apart from that very good product I highly recommend
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E
Rating: 2 out of 5
I was not notified of the arrival of my parcel at the relay point.
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P
Rating: 4 out of 5
Excellent maple syrup! .... The green tea, on the other hand, is a disappointment... The little shortbread offered is very tasty, but the composition is not great 😉
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A
Rating: 2 out of 5
I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...
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A
Rating: 2 out of 5
Courier UPS Lost My package.
C
Rating: 2 out of 5
I sent a message and a sms and got zero response.too bad.
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D
Rating: 4 out of 5
Super. Order impeccable and on time. One downside, as I live nearby, it would be great to be able to pick up orders directly. More practical and would avoid unnecessary transport.
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M
Rating: 2 out of 5
Order received but gift box not included. Message sent to customer service and no reply!
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L
Rating: 4 out of 5
Everything was very well packed.
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A
Rating: 4 out of 5
Good
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N
Rating: 2 out of 5
For the purchase zero problem, when you mark (box gift offered dice 60€); you invoice 5.58€ and a discount of 5.02€ for =>box gift offered dice 60€ Me I would say not offered At UPS, change of place of delivery (the 1st would have refused) and shift in the date of delivery
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H
Rating: 4 out of 5
we're waiting for Christmas to taste the products!!!
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L
Rating: 2 out of 5
The box arrived ripped at the lid joint and therefore unusable.
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V
Rating: 4 out of 5
very fast but the boxes of cakes were covered in dust. Not very good.
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J
Rating: 4 out of 5
"Hello, This is the second time I have ordered and I am not disappointed. However, I took off one star this time because in one of the boxes, a few cakes were broken. It's still a small inconvenience, but I'm satisfied overall.
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A
Rating: 4 out of 5
Very good
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W
Rating: 4 out of 5
So far so good. However, the beer does not have 5% alcohol (according to the description on the Internet) but only 4%
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C
Rating: 2 out of 5
Normally there was a gift with, a pouch however absent from the package I left a message on the phone number listed on the invoice: I never had a return!!!!
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K
Rating: 4 out of 5
Prices were fair, delivery was sent on time, everything arrived as it should BUT UPS was a nightmare to receive my order from, as usual the package was delayed, I got far too many emails, the package couldn’t be delivered to my initially requested address. Unless shipping is done with a different company, next time I’ll likely order elsewhere to skip the pain.
A
Rating: 4 out of 5
Disappointed with the size of some products and the lack of personalization of the package. Otherwise a satisfactory experience.
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M
Rating: 4 out of 5
Received quickly but one box was torn.
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