Customer reviews of Les Trésors d’Érable

The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!

The order was not complete

After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad

As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.

JC liked it. Very good product!

bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement

Parcel arrived safely, but a small beech tree holding the maple tree was broken.

Fast, well packed, tip top

Company not very serious about sending packages is on the verification of the order Otherwise apart from that very good product I highly recommend

I was not notified of the arrival of my parcel at the relay point.

Excellent maple syrup! .... The green tea, on the other hand, is a disappointment... The little shortbread offered is very tasty, but the composition is not great 😉

I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...

Courier UPS Lost My package.

I sent a message and a sms and got zero response.too bad.

Super. Order impeccable and on time. One downside, as I live nearby, it would be great to be able to pick up orders directly. More practical and would avoid unnecessary transport.

Order received but gift box not included. Message sent to customer service and no reply!

Everything was very well packed.

Good

For the purchase zero problem, when you mark (box gift offered dice 60€); you invoice 5.58€ and a discount of 5.02€ for =>box gift offered dice 60€ Me I would say not offered At UPS, change of place of delivery (the 1st would have refused) and shift in the date of delivery

we're waiting for Christmas to taste the products!!!

The box arrived ripped at the lid joint and therefore unusable.

very fast but the boxes of cakes were covered in dust. Not very good.

"Hello, This is the second time I have ordered and I am not disappointed. However, I took off one star this time because in one of the boxes, a few cakes were broken. It's still a small inconvenience, but I'm satisfied overall.

Very good

So far so good. However, the beer does not have 5% alcohol (according to the description on the Internet) but only 4%

Normally there was a gift with, a pouch however absent from the package I left a message on the phone number listed on the invoice: I never had a return!!!!

Prices were fair, delivery was sent on time, everything arrived as it should BUT UPS was a nightmare to receive my order from, as usual the package was delayed, I got far too many emails, the package couldn’t be delivered to my initially requested address. Unless shipping is done with a different company, next time I’ll likely order elsewhere to skip the pain.

Disappointed with the size of some products and the lack of personalization of the package. Otherwise a satisfactory experience.

Received quickly but one box was torn.

Super happy to have received the products from Quebec...it smells like the holidays at home. Only one box of cakes, the use-by date had passed ;-(...I was immediately reimbursed.

I haven't tasted it yet xD The parcel arrived early ... at the planned post office. Too bad there's no post office in my area.

Just the date of the blueberry cookies ends in 2024, unlike the other cakes but don't worry 2 packs have already been eaten...

Satisfactory delivery time

The ordering process and delivery were carried out quickly. Unfortunately, there were errors with the order quantity. For example, only 1 poutine sauce mix was delivered instead of 10 as ordered. In addition, the gift box was damaged due to incorrect loading in the box. I hope for improvement and will continue to order. Yours sincerely, Harald Horbas

Ordered on 08 November 2024: 2 x 1.89l clamato juice 2 x old fashioned baked beans 2 x maple syrup baked beans 10 x powdered pouting sauce mix 4 x 500g poutine cheese curds We paid €18.18 for chronofresh delivery. As we qualified for free 1-3 day delivery, we were quite happy. Expecting delivery on 13th November, we received notification that a delivery from DPD would arrive on 14th November, which it did. Said delivery contained: 2 x clamato 4 x baked beans No poutine sauce mix and no cheese curds. After contacting Les Trésors d'Èrable customer service, we were told that the missing items would arrive on the 15th November. They didn't. So we called again and were told that the items would definitely be delivered on the Saturday 16th November, before noon. They weren't. We called chronofresh only to find they don't deliver on Saturdays. The 'frozen' items eventually arrived at approx. 15:00 18th November. Strangely, the box contained: 4 x 500g cheese curds (defrosted) 10 x powdered poutine mix (soggy and unusable) The usable items were great. The rest not so much. Once bitten, twice shy, as they say. Unfortunately for us, never again.

Quality products, but transport packaging needs to be reviewed for the maple water cartons, as 3 of them have cracked pouring tops, resulting in a slight loss of liquid in the carton and damaged products.

Parcel well made products well protected Missing two products after checking and on delivery order marked as put and not missing.telephoné and that will be arranged.but that it puts in parcel two products not available delivered later. To avoid inconvenience telephone

Very good product . Fast delivery

Received everything in excellent condition shipping with DHL is a guarantee.

Following a problem receiving the parcel, Céline was very responsive and quickly resolved the situation. The package was a little damaged but the merchandise was apparently intact. The crushed shortbread had not yet been opened, so the gift was not very presentable.