Customer reviews of Les Trésors d’Érable

Super happy to have received the products from Quebec...it smells like the holidays at home. Only one box of cakes, the use-by date had passed ;-(...I was immediately reimbursed.

I haven't tasted it yet xD The parcel arrived early ... at the planned post office. Too bad there's no post office in my area.

Just the date of the blueberry cookies ends in 2024, unlike the other cakes but don't worry 2 packs have already been eaten...

Satisfactory delivery time

The ordering process and delivery were carried out quickly. Unfortunately, there were errors with the order quantity. For example, only 1 poutine sauce mix was delivered instead of 10 as ordered. In addition, the gift box was damaged due to incorrect loading in the box. I hope for improvement and will continue to order. Yours sincerely, Harald Horbas

Ordered on 08 November 2024: 2 x 1.89l clamato juice 2 x old fashioned baked beans 2 x maple syrup baked beans 10 x powdered pouting sauce mix 4 x 500g poutine cheese curds We paid €18.18 for chronofresh delivery. As we qualified for free 1-3 day delivery, we were quite happy. Expecting delivery on 13th November, we received notification that a delivery from DPD would arrive on 14th November, which it did. Said delivery contained: 2 x clamato 4 x baked beans No poutine sauce mix and no cheese curds. After contacting Les Trésors d'Èrable customer service, we were told that the missing items would arrive on the 15th November. They didn't. So we called again and were told that the items would definitely be delivered on the Saturday 16th November, before noon. They weren't. We called chronofresh only to find they don't deliver on Saturdays. The 'frozen' items eventually arrived at approx. 15:00 18th November. Strangely, the box contained: 4 x 500g cheese curds (defrosted) 10 x powdered poutine mix (soggy and unusable) The usable items were great. The rest not so much. Once bitten, twice shy, as they say. Unfortunately for us, never again.

Quality products, but transport packaging needs to be reviewed for the maple water cartons, as 3 of them have cracked pouring tops, resulting in a slight loss of liquid in the carton and damaged products.

Parcel well made products well protected Missing two products after checking and on delivery order marked as put and not missing.telephoné and that will be arranged.but that it puts in parcel two products not available delivered later. To avoid inconvenience telephone

Very good product . Fast delivery

Received everything in excellent condition shipping with DHL is a guarantee.

Following a problem receiving the parcel, Céline was very responsive and quickly resolved the situation. The package was a little damaged but the merchandise was apparently intact. The crushed shortbread had not yet been opened, so the gift was not very presentable.

After calling the after-sales service, I was reimbursed for the missing item.

Fast shipping but one paid item was missing. Contacted several times by email to resolve the issue but never received a response.

big problems with the delivery of the parcel by UPS, the place of delivery had changed, but I was not warned, very bad UPS customer service, it took 5 calls before someone told me where my parcel was. I also contacted erable customer service to ask for help, I got no answer.

Instead of a package with 10x Poutine Mélange, I`ve got only 1 piece. I wrote to you immedeately, but got no response.

Super happy with our order aside from one of the maple syrups leaking. Otherwise, super glad I’m able to get a taste of home while living abroad

●When I ordered the maple syrup and maple syrup cream cookies, what I really liked was the shape of the cakes. There are pages and pages of "blabla" and it's right at the end, I didn't realize it when ordering, that in the composition it says it's made with palm oil! So I will NEVER recommend it and I think you should have put the composition of this cookie at the beginning of your "blabla" . ●I was quickly delivered for the cookies, the Poutine sauce and and the buffalo pate . ● For the Poutine cheese I thought it would never arrive! On Saturday morning from 8am to 1pm I waited for nothing, on Monday morning 8am-1pm nothing, and on Tuesday morning between 9.45am and 10.45am I was FINALLY delivered by Chronofresh , by a charming young man . I hope you will complain to Chronofresh. I find that unacceptable, I had no phone call, no apology! Now that I know it's fresh cheddar , hard to find in France , I'll take grated cheddar , maybe it'll do the same , I'll see . ● I haven't tried the sauce and cheese yet, apparently it's very good. As I've asked for a lot I'm not going to recommend it just yet. ● the note is because of the palm oil and the deplorable delivery of frozen foods, but even with Chronopost I sometimes had problems.

Order delivered quickly. One product was out of stock (not when I ordered). I would have preferred a later delivery rather than a refund. I'll have to recommend it with shipping costs...

Perfect service!

A missing item (a bottle, we're not talking about something discreet...!) and an after-sales service that still hasn't replied after two weeks. Unacceptable.

Fast delivery

Half of my order did not arrive and do not get any response to my request to still get them. Paid for 2 sets but received 1set

The delivery came quickly but only partially, one maple syrup was missing. There was no explanation. I received no reply to my inquiry. That's not acceptable, I paid in advance.

Order received promptly, well packaged, one small drawback: fortunately the least expensive item was missing.

apart from the pallet incident on one product, we are satisfied with the products we received.

Very good product

very good,

very good and fast delivery.

Neat packaging and fast delivery 👍

The quality of the products is spot on :) Thanks to Céline for handling my UPS delivery problem.

Speed of delivery

Order well received

I ordered 2 packs of 5 cans of maple syrup. I only received one pack at first. I had to ask twice to receive the second pack. The delivery for the first pack did not take place on the day announced, I was informed in the middle of the day after having been monopolized at the apartment all morning. In conclusion, a lot of trouble for a very simple order and, incidentally, no apology from trésors d'Érable.

Excellent site, lots of products to discover, fast delivery. On the other hand, one star less for one of the choices of the carrier, UPS, which postponed delivery several days in a row and finally did not deliver where I had requested. And poor reception by the relay, who wouldn't give me the parcel until the next day. There are other carriers, but they are more expensive, and I would never use UPS again.

Hello, as mentioned in the two emails sent to this company for which I am waiting for a reply, the parcel was not complete.

This is the first time I've been completely dissatisfied. The contents of the package were covered in flour (one of the three packages was open at the top. All the items were therefore sprinkled with flour. I don't understand why the packaging is so poorly designed.

Good products; however, the maple cookies were broken on arrival.

Good price but a little long to send the package .... One week. And packaged in such a way as not to break the bottles but two packages of maple cookie well damaged.... Too bad.

change nothing

Late shipping. Items put in my box without care (1 item damaged and others rather limited). Items within the best-before date (BBD)... and a customer service department supposedly available 7/7 and providing a rapid response... which in fact doesn't reply to messages left on orders! In short! First order not very engaging to renew my confidence ...