Customer reviews of Les Trésors d’Érable

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Marco S.

Rating: 4 out of 5

Published on 17/12/2023 à 10h53 following a purchase from 06/12/2023

Overall, the purchase was very convenient! But when ordering, the text could also be translated into German! The rest of the site is very well organized and clear!

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Laurence F.

Rating: 4 out of 5

Published on 17/12/2023 à 09h39 following a purchase from 06/12/2023

Always very fast 👍

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MICHELE M.

Rating: 4 out of 5

Published on 14/12/2023 à 19h46 following a purchase from 02/12/2023

satisfied

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joelle A.

Rating: 2 out of 5

Published on 14/12/2023 à 12h52 following a purchase from 01/12/2023

1 packet of pancake flour burst in the parcel! It was everywhere.

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jean-claude W.

Rating: 2 out of 5

Published on 14/12/2023 à 10h25 following a purchase from 02/12/2023

A gift was planned but all I received was an empty box.

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CHRISTINE Q.

Rating: 4 out of 5

Published on 14/12/2023 à 09h34 following a purchase from 01/12/2023

Hello, No problem with this order. The bottles I ordered arrived intact, safely packed for transport.

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Charlotte V.

Rating: 4 out of 5

Published on 11/12/2023 à 19h33 following a purchase from 30/11/2023

the UPS parcel was delivered to another center, far from my home. I received the gift box torn. a pity, otherwise good products.

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Monique B.

Rating: 4 out of 5

Published on 10/12/2023 à 23h03 following a purchase from 29/11/2023

I really like the cookies. I let my friends and family taste them, as well as the maple syrup.

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marine J.

Rating: 2 out of 5

Published on 10/12/2023 à 16h31 following a purchase from 21/11/2023

We are told that delivery is free, which is not true. Delivery by UPS was a disaster, the parcel arrived in a pitiful state. No reaction from les trésors d'érable customer service.

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Karine M.

Rating: 2 out of 5

Published on 08/12/2023 à 14h36 following a purchase from 26/11/2023

Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.

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David S.

Rating: 2 out of 5

Published on 08/12/2023 à 07h19 following a purchase from 24/11/2023

Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...

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CECILE B.

Rating: 4 out of 5

Published on 07/12/2023 à 15h18 following a purchase from 27/11/2023

i love honey with maple syrup i ordered 4 jars! thank you

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Pascal M.

Rating: 4 out of 5

Published on 07/12/2023 à 04h18 following a purchase from 24/11/2023

Ras

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christine B.

Rating: 2 out of 5

Published on 06/12/2023 à 06h31 following a purchase from 25/11/2023

I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.

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Jacques-Aurelien S.

Rating: 2 out of 5

Published on 05/12/2023 à 20h58 following a purchase from 25/11/2023

The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.

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Jocelyne B.

Rating: 4 out of 5

Published on 04/12/2023 à 13h07 following a purchase from 21/11/2023

top-notch products a bit of a snag in delivery but now resolved

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Frédérique K.

Rating: 2 out of 5

Published on 02/12/2023 à 16h57 following a purchase from 13/11/2023

Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.

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thierry G.

Rating: 4 out of 5

Published on 27/11/2023 à 14h49 following a purchase from 16/11/2023

As ordered

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Marie-Jo P.

Rating: 4 out of 5

Published on 26/11/2023 à 19h38 following a purchase from 13/11/2023

Good products that make up for homesickness.

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Philippe A.

Rating: 4 out of 5

Published on 25/11/2023 à 11h02 following a purchase from 13/11/2023

Why promote 5 boxes when the packaging can hold 6?

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YVES B.

Rating: 4 out of 5

Published on 19/11/2023 à 14h47 following a purchase from 09/11/2023

Missing the little bottle of maple syrup as a gift 😃

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Frédéric B.

Rating: 4 out of 5

Published on 17/11/2023 à 18h09 following a purchase from 06/11/2023

Excellent

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jean-phlilippe G.

Rating: 2 out of 5

Published on 13/11/2023 à 17h59 following a purchase from 23/10/2023

I am disappointed with the products I bought and the delivery time was very long.

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Chrystelle C.

Rating: 2 out of 5

Published on 11/11/2023 à 20h55 following a purchase from 26/10/2023

My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!

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Yvan O.

Rating: 4 out of 5

Published on 11/11/2023 à 19h27 following a purchase from 01/11/2023

Receipt and condition of the parcel impeccable, I only regret that the wait was a little long.

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Juan P.

Rating: 4 out of 5

Published on 10/11/2023 à 19h46 following a purchase from 27/10/2023

I do not give 5 stars because the tracking number provided at checkout does not correspond to that of the shipping agency so it is not possible to track it until several days later. The order arrived perfectly packaged.

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Zaira G.

Rating: 4 out of 5

Published on 05/11/2023 à 09h29 following a purchase from 24/10/2023

One of the lollipops arrived broken, the box is very soft and was crushed on the sides. Maybe better packaging to come far away. Very good products.

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Beatrice M.

Rating: 2 out of 5

Published on 04/11/2023 à 14h06 following a purchase from 23/10/2023

I have not received the correct items and still have no reply to my complaint.

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Virginie G.

Rating: 4 out of 5

Published on 03/11/2023 à 06h39 following a purchase from 21/10/2023

very good products. 2 downsides: 1- delivery. I had selected a relay point 100m from my home and my parcel was delivered 3 kms from my home. 2- the raspberry maple wine that we didn't like (just a question of taste).

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Alain C.

Rating: 2 out of 5

Published on 01/11/2023 à 17h25 following a purchase from 21/10/2023

I am satisfied with the delivery time but I received a product that is not what I ordered.

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géraldine G.

Rating: 4 out of 5

Published on 28/10/2023 à 09h22 following a purchase from 23/09/2023

I would have put 5 stars because I was delighted with my order, fast and careful, but I had a small problem with one of the items purchased, I sent a first email to which I was replied that it would be repaired, I waited, I sent a second email and no response! Too bad

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Madeleine M.

Rating: 4 out of 5

Published on 26/10/2023 à 12h56 following a purchase from 15/10/2023

Some of the merchandise has an expiry date that's too short (end of 2023) to use up, which is a bit of a shame. I'd have liked to have the expiry date a bit longer, and I have to be wary of promotions. On the other hand, some products are of good quality and medium-priced.

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Melodie R.

Rating: 2 out of 5

Published on 19/10/2023 à 17h46 following a purchase from 09/10/2023

Parcel arrived with two broken items ....

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Francoise T.

Rating: 2 out of 5

Published on 14/10/2023 à 17h17 following a purchase from 02/10/2023

An expired product, reported immediately but no response from the after-sales service.

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nathalie D.

Rating: 4 out of 5

Published on 11/10/2023 à 07h57 following a purchase from 14/08/2023

I appreciate the products of Quebec I went there in July I have only one desire to return.

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Laurence O.

Rating: 4 out of 5

Published on 07/10/2023 à 08h27 following a purchase from 24/09/2023

Good product. Good reception

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Gil L.

Rating: 2 out of 5

Published on 01/10/2023 à 17h24 following a purchase from 19/09/2023

I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.

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Response from Les Trésors d’Érable Published on 14/10/2023

Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen

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Kirsten G.

Rating: 4 out of 5

Published on 29/09/2023 à 14h42 following a purchase from 01/08/2023

Have ordered 4 large Peanutbutter jars .They are unfortunately only durable until the end of 2023 😏

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thierry G.

Rating: 4 out of 5

Published on 24/09/2023 à 09h10 following a purchase from 13/09/2023

nickel-plated and compliant

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Franck L.

Rating: 4 out of 5

Published on 19/09/2023 à 16h35 following a purchase from 05/09/2023

TOO BAD HOME DELIVERY IS NO LONGER POSSIBLE

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