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K
Rating: 4 out of 5
Good experience. Well packaged products
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 824 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 3 and 4 stars
Reset filtersR
Rating: 4 out of 5
good products
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L
Rating: 4 out of 5
The products are amazing and the shipping is fast. The only downside is the shipping costs are a bit high.
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T
Rating: 4 out of 5
Extremely carefully packed and fast delivery
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M
Rating: 4 out of 5
some items arrived damaged from courier, compensation was agreed. Very satisfied !
E
Rating: 4 out of 5
Reasonable price. Delivery ok. Order as expected even though I would have liked to know which cabin the syrup came from. The site is a bit outdated too.
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M
Rating: 4 out of 5
□ Maple cookies deserve to have an expanded choice (with chocolate or marshmallow for example) □ The overshirt really fits very small.
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L
Rating: 4 out of 5
Quality ok but the packaging was not careful, several products arrived very damaged because they were not well secured in the box.
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B
Rating: 4 out of 5
Great
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P
Rating: 3 out of 5
Site that takes the order without having the product in stock and without informing you about it. Fortunately, the product is completely in accordance with the description.
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P
Rating: 4 out of 5
Fast shipping when products are available, well-made package and quality packaging, progress to be made in communication will be the only point to improve.
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N
Rating: 4 out of 5
It's been a few years since I ordered from you and I am very satisfied
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L
Rating: 3 out of 5
I have not received the sugar carafes.... And no expected date.
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V
Rating: 3 out of 5
The expiration date is in 1 year. Usually, canned goods have longer dates. We will have to consume the 10 cans quickly! We are a bit disappointed about that. Otherwise, fast delivery and well packaged.
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G
Rating: 3 out of 5
I returned two items regarding the "Maple Syrup Celebration Leaf Cookies" and to this day I have not heard back about this return, so I am not entirely satisfied with this company, which is why I cannot give 5 stars.
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M
Rating: 3 out of 5
Very short expiration dates are not appreciated
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A
Rating: 4 out of 5
Very happy with your merchandise, but very unhappy with the transport with DPD, the delivery never happens as we request.
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S
Rating: 3 out of 5
The carrier delivered us cakes in crumbs. What a pity
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T
Rating: 3 out of 5
Careful and fast shipping, however out of the 5 cans of maple syrup, 4 were very dented while the package was not damaged and the glass jars intact. This suggests that the cans were already sent damaged.
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A
Rating: 4 out of 5
just too expensive
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C
Rating: 3 out of 5
I specifically ordered the ceramic carafe on the site, which was originally available: I receive my package = no carafe but noted on the sheet "awaiting restock". So already it's annoying because I don't have my item and I have no email, nor any note to warn me and I don't even know when it will be available again. I don't even know if I will actually receive the missing item since I have no info.
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T
Rating: 3 out of 5
High quality material. But packaging too flimsy, several small dents on the chairs, and with French delivery people, it's inevitable. The video assembly guide is just terrible! Sorry, but that's the truth. The living room formed by the 4 red Adirondack chairs is beautiful, too bad it's a bit spoiled by the delivery and the poor assembly guidance. The small pegs don't go in, you have to tinker a bit to achieve a perfect assembly. Too bad given the price.
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N
Rating: 4 out of 5
10
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D
Rating: 4 out of 5
The products were just as I expected!
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M
Rating: 4 out of 5
The quality of the products and the speed of delivery make you forget the slightly high price.
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T
Rating: 3 out of 5
Unfortunately, 1 chair was not 100% in order. The parts did not fit well together, but I solved it myself. There was also a missing screw in the chair and it had slight damages. Due to the place where they come from, I accepted it anyway.
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S
Rating: 3 out of 5
Package well received and well packaged. Too bad we can't pick it up directly in Argonay to avoid shipping costs, especially since the price is double what we find in Canada (15 for the cane instead of 7.5)...
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J
Rating: 3 out of 5
Comment incomplete and no one warns when we will have the rest of the order
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D
Rating: 4 out of 5
Boxes have some dents
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B
Rating: 4 out of 5
I am very happy to have found the maple tea I was looking for since my trip to Quebec. The cakes arrived broken in the box but are still very good! I will recommend
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G
Rating: 3 out of 5
The products are in accordance with the description and really delicious. However, a significant delay occurred between the order and the shipment contrary to what is indicated on the site. Moreover, I had to follow up with customer service for the invoice to be sent to the authorities and for the customs formalities to be finalized. In total, more than 3 weeks between the order and the receipt of the package shipped by UPS. It's really a shame.
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C
Rating: 3 out of 5
Small preparation problem, quantity too small for maple syrup
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V
Rating: 3 out of 5
Products conform but it's a shame that out of 5 cans of maple syrup, 2 were dented. That's a lot
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F
Rating: 4 out of 5
only negative remark... the prices are a bit excessive on certain products. Everything else is perfect (quality, speed, packaging....)
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F
Rating: 4 out of 5
very good liqueur, biscuits too but soften quickly, terribly excellent
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D
Rating: 4 out of 5
Nothing
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I
Rating: 4 out of 5
Unfortunately, the goods did not arrive exactly as I ordered. Instead of six half-liter maple water, I received three 1-liter packages.
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V
Rating: 3 out of 5
Impeccable product, however delivery issue, and I waited a while before the reshipment, overall I received the order 1.5 months later
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D
Rating: 4 out of 5
I am not satisfied with my last order. I received an email giving me a 15% discount with a minimum around 65€. When I took advantage of this offer, the minimum had risen to 115€! And all this while respecting the deadline. I reported it during my order. No reaction from you! Otherwise, I received the ordered products, but with a 10% discount. Thank you for responding.
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J
Rating: 4 out of 5
Very good
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