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D
Rating: 4 out of 5
Nothing to report. Between the order and the delivery, everything went very well.
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 7 824 published reviews
Summary of reviews
Les Trésors d'Érable consistently delivers quickly with orders arriving on time and well packaged, ensuring products reach customers in excellent condition. Customers highlight reliable service, smooth ordering, and prompt, careful delivery that keeps items secure and intact. The product quality stands out, with maple syrups, cookies, and whiskeys meeting or exceeding expectations and evoking Canadian memories. Supportive follow-up and easy navigation further reinforce a positive, trustworthy shopping experience.
Reviews 3 and 4 stars
Reset filtersO
Rating: 4 out of 5
Fast delivery unfortunately despite the fact it was fragile sticker on the box the cookies were broken so the delivery company didn't do a good job. But the cookies were fresh and hadn't expired. Will try again to buy 5 boxes of maple cookies
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A
Rating: 4 out of 5
Fast delivery Very serious packaging Delicious products
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G
Rating: 4 out of 5
Fast. Very good product. However, quite a few stockouts or references disappeared on the maple syrups.
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F
Rating: 3 out of 5
Connection problem to the site, the site lacks fluidity, Address problem during package preparation, had to call myself, 1st call went unanswered, accelerated delivery appreciated so that I received the package on time, package arrived in a terrible state the delivery person told us it had been crushed by another package, luckily nothing was broken inside! Prices of products very expensive and not exceptional, I expected much better.
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N
Rating: 4 out of 5
Orders were processed very quickly as we approached the holidays. There were some oversights on one of the items which was rectified with equal promptness. I am completely satisfied with the purchase and the customer service!
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L
Rating: 4 out of 5
The Canadian jacket is nice but it lacks the hole for the button on one sleeve. Problem discovered when opening and trying on the gift...big disappointment.
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D
Rating: 3 out of 5
Did not receive my entire order. Difficulty getting quick responses from customer service...
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C
Rating: 4 out of 5
Very good products that I tasted during my stay in Quebec, just missing a few products like molasses cookies, cheese for poutine, and pogos. Everything is very good, I highly recommend.
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P
Rating: 4 out of 5
Well received on time. Small downside, the boxes are all dented.
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N
Rating: 4 out of 5
Satisfactory and good items. The gift box was missing, we had to manage without it, too bad.
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E
Rating: 3 out of 5
Package delivered to another pickup point. Instead of coming next to my house to pick it up, it was dropped off 15 minutes from my home...
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J
Rating: 4 out of 5
I still haven't received my syrup nor received information on the follow-up
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M
Rating: 4 out of 5
very happy with the package BUT torn on one side as if someone wanted to see inside
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J
Rating: 4 out of 5
Very good product, interesting price but the package was not delivered to the planned pickup point, about 10 km difference
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M
Rating: 4 out of 5
Hello Everything was perfect
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B
Rating: 4 out of 5
I recommend for the speed of shipping, the choice of products but it's a Christmas gift for someone who will probably go study in Quebec so I don't have any feedback on the quality of the ordered goods yet.
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A
Rating: 3 out of 5
The order (my first) came very promptly. It was well packed - all good, except the there were two items missing. I wrote to the company and one week later have not received any response. Excellent products, speedy delivery, but sadly poor in terms of responding to problems.
J
Rating: 4 out of 5
Very good products, tasty and appreciated by the whole family. Interesting prices during promotional offers
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I
Rating: 3 out of 5
Good but extremely disappointed with the quality of the textile products
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P
Rating: 4 out of 5
everything went well
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R
Rating: 4 out of 5
I am quite satisfied. It's a pity that 1 product is out of stock and they only find out later; I have received my money back.
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B
Rating: 3 out of 5
The chairs are really great, the communication was also very nice. But the delivery date was postponed several times and 1 of 2 chairs was not delivered in the ordered color.
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J
Rating: 4 out of 5
Nothing to complain about, everything was as agreed
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M
Rating: 3 out of 5
Always satisfied with my orders, nothing to complain about.
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C
Rating: 3 out of 5
The received products are excellent. However, I am still waiting for the jacket I ordered, which was not in my package (noted as restocked next to the pen on the invoice included in the package). Since then, no news... Yet the same jacket is still offered on your site!
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S
Rating: 3 out of 5
Disappointed by the expiration date. The maple cakes cannot be offered (end of November 2025)!!!!
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A
Rating: 3 out of 5
Incomplete and inaccurate order...
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M
Rating: 3 out of 5
Package arrived within the announced deadlines. Items well protected in a large box. So no issues with logistics. The mediocre rating is explained by the prices applied: too expensive for what it is: the candies sold in small quantities, the maple water that was just tapped from nature and then packaged in a carton, does not justify the price since it is not a processed product. Finally, no confirmation by email after the order was validated. This order may have been made following a commercial offer. Normally, I would not be able to make purchases on this site.
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C
Rating: 4 out of 5
Unfortunately, 2 cans were dented during transport.
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S
Rating: 4 out of 5
The protection of the bottles should be reinforced by adding a layer of polystyrene at the bottom of the box to avoid breakage and other damage.
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S
Rating: 3 out of 5
A product is missing from my order. I received no information beforehand and discovered it when opening the package. I am still waiting for this product and do not know when I will receive it.
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O
Rating: 3 out of 5
The products were as expected. But the cardboard and the gift box arrived in a deplorable state. The metal box is not usable.
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J
Rating: 4 out of 5
fairly good value for money the bison terrine is French and contains a lot of pork. of no interest
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V
Rating: 3 out of 5
I did not receive my order in full, I have sent several emails without responses and yet everything is paid...
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C
Rating: 3 out of 5
Unfortunately, the packaging of the merchandise was not sufficient, several packets of biscuits were damaged. I will not be able to offer them for the end of year holidays. Packaging needs improvement.
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B
Rating: 3 out of 5
I am satisfied with the product I knew because discovered in Canada (Quebec) but I am disappointed with the quantity while larger packaging exists
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D
Rating: 3 out of 5
The beautiful bottles, nothing to say, however the package was half crushed and opened upon arrival, but otherwise the bottles are sublime, thank you.
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P
Rating: 3 out of 5
The products are perfect, too bad the tracking information is so catastrophic... Announcements of shipments when the carrier does not have the products two months before the arrival date, twice an announcement of imminent arrival and then... nothing. And finally, when I asked if they could provide me with reliable information about the delivery (after the theoretical delivery date and three false delivery announcements), I received a response that was borderline polite and could even seem sarcastic. In short, the products are great!
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M
Rating: 4 out of 5
Beautiful products, good packaging, fast delivery, thank you for the follow-up on the missing product
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