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E
Rating: 4 out of 5
Speed of delivery
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Customer reviews of Les Trésors d’Érable
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 7 721 published reviews
Summary of reviews
Products consistently arrive in impeccable condition, showcasing excellent packaging that protects their quality. Many customers highlight the fast delivery, often receiving their orders within just a few days, which enhances the overall shopping experience. The maple syrup and other offerings are frequently mentioned as delicious and of high quality, evoking positive memories of trips to Canada. The ordering process is noted for being straightforward and hassle-free, contributing to a seamless experience that encourages repeat purchases.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Order well received
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C
Rating: 3 out of 5
Parcel arrived but with one product missing.
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E
Rating: 4 out of 5
Excellent site, lots of products to discover, fast delivery. On the other hand, one star less for one of the choices of the carrier, UPS, which postponed delivery several days in a row and finally did not deliver where I had requested. And poor reception by the relay, who wouldn't give me the parcel until the next day. There are other carriers, but they are more expensive, and I would never use UPS again.
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J
Rating: 4 out of 5
Good products; however, the maple cookies were broken on arrival.
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V
Rating: 4 out of 5
Good price but a little long to send the package .... One week. And packaged in such a way as not to break the bottles but two packages of maple cookie well damaged.... Too bad.
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J
Rating: 4 out of 5
change nothing
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A
Rating: 3 out of 5
Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...
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S
Rating: 4 out of 5
On a negative note, I received a packet of chocolate cookies that had melted, mixed with the caramel and stuck to the cookies. On the other hand, the maple cream is a killer...
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C
Rating: 4 out of 5
Fast delivery , good products
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M
Rating: 3 out of 5
The products are perfect, identical to what can be found in Canada. However, customer service is not up to scratch.
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A
Rating: 4 out of 5
Package received in good condition, clear assembly instructions and easy-to-assemble components. One small problem: during assembly, I noticed that the armchairs were made of plastic rather than wood. This was not clear when I placed my order.
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R
Rating: 4 out of 5
Great! My order arrived incomplete, out of stock. The overpayment was returned to me just as quickly. See you soon for another order.
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M
Rating: 4 out of 5
1 star deduction - I already mentioned it with my order, but you left it unanswered: 5 € processing fee for a work that you want to do is inappropriate for an order amount of 100.- € ( 5 % ! ) - everything else very good - thank you
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J
Rating: 4 out of 5
I'm very happy with my purchase, even if it seems to me that delivery was free for purchases > 50€.
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P
Rating: 4 out of 5
Popular products for many years...
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C
Rating: 3 out of 5
I'm glad I had trouble ordering from your site, but now you'll remember me.
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C
Rating: 4 out of 5
👍Au top
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M
Rating: 4 out of 5
Good products
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M
Rating: 3 out of 5
The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.
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A
Rating: 4 out of 5
I had a problem with my delivery, my parcel was empty (fault of the deliveryman or my residence). So I can't assess the quality of the product. However, Céline was very understanding and refunded my order after several reminders. Thank you for that, Céline! A service that does its best to satisfy its customers.
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D
Rating: 4 out of 5
Very nice chair but the finish leaves something to be desired, which is a shame... I have photos but I can't put them up.
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K
Rating: 4 out of 5
Great service, great products, arrived quickly! Only issue was some of the packaging was damaged since the box was too big.
M
Rating: 4 out of 5
I haven't tasted everything, but the infusions are already very good, as is the sugar.
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T
Rating: 4 out of 5
concerning my order, everything went very well. I put 4 stars and not 5 concerning the delivery part. I paid for delivery with DHL, I chose a collection point and this was not respected even though it was open and accessible. What's more, the deliveryman failed to tell me in which relay point he had finally delivered my parcel... I only got the notification "DELIVER" at the relay point I had chosen by e-mail, and not the new address... after calling DHL I was told they would keep me informed, I'm still waiting today. I was the one who went to the nearest relay points to see if they had my parcel, fortunately with good results.
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M
Rating: 4 out of 5
Everything went very smoothly and was very well packaged.
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J
Rating: 4 out of 5
Quality and availability
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G
Rating: 4 out of 5
I received my parcel quickly, it's very good! I haven't tasted it yet, I'll have to check... it's a bit expensive, but if it's very good, it'll do.
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L
Rating: 3 out of 5
The order was not delivered to the relay point chosen at the time of purchase and was delayed by 2 days. In addition, the packaging of the liquoreux was damaged.
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A
Rating: 4 out of 5
Fast and accurate delivery - just a little complicated on the delivery formula... but not important!
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M
Rating: 3 out of 5
Too sweet
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M
Rating: 4 out of 5
A liter jug of maple syrup leaked into the parcel, but the rest is fine.
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M
Rating: 4 out of 5
1 item missing on delivery but sent promptly after claim
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D
Rating: 3 out of 5
The package arrived way too late
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K
Rating: 3 out of 5
Not 100% satisfied because 2 items were missing (I sent you an unanswered e-mail about this).
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N
Rating: 4 out of 5
Very good, as always
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T
Rating: 4 out of 5
Quality products, fast shipment, delivery a little slower due to DPD pickup relays.
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I
Rating: 4 out of 5
I am very satisfied, but I think it's a bit of a shame that the maple water is no longer available in the 330ml pack size.
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G
Rating: 4 out of 5
Perfect
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C
Rating: 4 out of 5
Quick arrival
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