Customer reviews of Les Trésors d’Érable

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LAURENCE B.

Rating: 3 out of 5

Published on 17/01/2024 à 13h07 following a purchase from 05/01/2024

I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!

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benjamine C.

Rating: 4 out of 5

Published on 17/01/2024 à 12h41 following a purchase from 04/01/2024

It is very good

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Philippe V.

Rating: 4 out of 5

Published on 08/01/2024 à 08h59 following a purchase from 28/12/2023

Fast delivery for a delicious product, but a bit expensive. However, I'll be ordering more as the site offers other products that we can't find here.

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David V.

Rating: 3 out of 5

Published on 05/01/2024 à 10h11 following a purchase from 17/11/2023

Amber syrup is not good. Does not taste like real maple syrup.

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Olivier C.

Rating: 4 out of 5

Published on 03/01/2024 à 09h03 following a purchase from 13/12/2023

All went well.

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grebot B.

Rating: 4 out of 5

Published on 01/01/2024 à 17h32 following a purchase from 21/12/2023

nothing to say, everything is perfect

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Catherine K.

Rating: 4 out of 5

Published on 29/12/2023 à 21h30 following a purchase from 17/12/2023

I did not receive an item I ordered, I received another one instead. Delivery time not respected.

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ALINE Y.

Rating: 4 out of 5

Published on 29/12/2023 à 13h42 following a purchase from 18/12/2023

Good products at reasonable prices. Too bad you can't pay for purchases with a Canadian bank card...

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Lindsay G.

Rating: 3 out of 5

Published on 29/12/2023 à 05h59 following a purchase from 14/12/2023

I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.

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jean pierre C.

Rating: 4 out of 5

Published on 28/12/2023 à 19h17 following a purchase from 13/12/2023

Order received promptly and as usual exceptional product super

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Béatrice D.

Rating: 3 out of 5

Published on 28/12/2023 à 17h02 following a purchase from 16/12/2023

The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.

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Marie-Laure S.

Rating: 4 out of 5

Published on 28/12/2023 à 14h07 following a purchase from 15/12/2023

I'm always pleased with the products, but I was a little disappointed by the very short date for the beers. They won't make it to Easter as hoped.

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Thierry B.

Rating: 3 out of 5

Published on 27/12/2023 à 09h01 following a purchase from 14/12/2023

Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.

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Martine G.

Rating: 4 out of 5

Published on 24/12/2023 à 12h58 following a purchase from 12/12/2023

The products I received were fine, nothing to complain about. One product was no longer available, so I was obviously disappointed.

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David N.

Rating: 3 out of 5

Published on 24/12/2023 à 07h58 following a purchase from 13/12/2023

Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!

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Michelle V.

Rating: 4 out of 5

Published on 24/12/2023 à 05h58 following a purchase from 13/12/2023

Order arrived on time

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Denis V.

Rating: 4 out of 5

Published on 24/12/2023 à 05h15 following a purchase from 12/12/2023

UPS "locker" delivery is disconcerting.

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Élodie D.

Rating: 3 out of 5

Published on 22/12/2023 à 17h57 following a purchase from 10/12/2023

Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.

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Michelle G.

Rating: 3 out of 5

Published on 21/12/2023 à 17h15 following a purchase from 09/12/2023

Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!

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Max D.

Rating: 4 out of 5

Published on 21/12/2023 à 15h31 following a purchase from 09/12/2023

In the parcel, the box was damaged, which is a shame. But otherwise everything else was fine.

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Pierre K.

Rating: 3 out of 5

Published on 21/12/2023 à 09h48 following a purchase from 10/12/2023

The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)

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Dominique R.

Rating: 4 out of 5

Published on 20/12/2023 à 14h58 following a purchase from 02/12/2023

The UPS service is a real disaster, their delivery drivers never come to the house, they drop all the parcels at a delivery point and no notice is sent, it's really the lamest of all delivery services. Apart from that, as for Trésors d'Erable, nothing to complain about, impeccable as usual. Please change your delivery service!

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Mael B.

Rating: 4 out of 5

Published on 20/12/2023 à 11h59 following a purchase from 09/12/2023

great selection of products and nice promo codes! the packaging is top notch, the bottles are well protected. I really appreciate the fast delivery!

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Teresa V.

Rating: 4 out of 5

Published on 20/12/2023 à 11h16 following a purchase from 09/12/2023

The bottles I ordered arrived in good condition. Unfortunately, apart from the sortilège prestige bottle, which is the right size, I can't get the others to fit properly. The net box is therefore not adapted to my purchase and will not present as well as I would have wished for the person to whom I am offering this.

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marie-france G.

Rating: 4 out of 5

Published on 20/12/2023 à 11h13 following a purchase from 01/12/2023

satisfied.

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Gérard G.

Rating: 4 out of 5

Published on 19/12/2023 à 18h44 following a purchase from 09/12/2023

Fast, efficient delivery.

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emilie L.

Rating: 3 out of 5

Published on 19/12/2023 à 18h24 following a purchase from 08/12/2023

The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.

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Benjamin C.

Rating: 3 out of 5

Published on 19/12/2023 à 15h53 following a purchase from 04/12/2023

There was an item missing from the delivery package, I'm waiting for it to be sent back to me, everything else is OK.

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Fabrice B.

Rating: 4 out of 5

Published on 19/12/2023 à 13h54 following a purchase from 06/12/2023

Parcel received well and quickly. One of the products arrived broken inside the parcel and leaked inside (not packed enough and/or indelicate deliveryman?), but replaced very quickly.

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Jeannine L.

Rating: 3 out of 5

Published on 18/12/2023 à 23h40 following a purchase from 03/12/2023

Non-respect of the requested delivery location, the drop-off points for these parcels are overwhelmed and have little space, so you have to go to the ups warehouse, which is hard to find and difficult to access, and not near your home. Disappointed by this delivery. I will not repeat the experience.

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Valérie P.

Rating: 3 out of 5

Published on 18/12/2023 à 10h40 following a purchase from 07/12/2023

My order is missing an item; I'm waiting to receive it before giving a positive or negative opinion.

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JEROME C.

Rating: 4 out of 5

Published on 17/12/2023 à 12h39 following a purchase from 05/12/2023

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Marco S.

Rating: 4 out of 5

Published on 17/12/2023 à 10h53 following a purchase from 06/12/2023

Overall, the purchase was very convenient! But when ordering, the text could also be translated into German! The rest of the site is very well organized and clear!

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Laurence F.

Rating: 4 out of 5

Published on 17/12/2023 à 09h39 following a purchase from 06/12/2023

Always very fast 👍

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Thomas P.

Rating: 3 out of 5

Published on 17/12/2023 à 09h11 following a purchase from 05/12/2023

I ordered 2 bottles and only received one. The other was out of stock, so I was refunded. The problem was that the product was listed as available on the website and no one contacted me to offer me a similar product or to confirm whether I still wanted to place an order. In the end, it was a surprise when I opened the parcel.

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Nicolas E.

Rating: 3 out of 5

Published on 15/12/2023 à 08h38 following a purchase from 27/11/2023

After being shunted between two relay points by UPS, I finally pick up my order and discover that it's incomplete. Given that it's for a Christmas present and I've had no response from the after-sales service, I'm really disappointed... It's a shame because your products are good! (As you're not responsible for UPS delivery problems, I'll leave you 3*)

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MICHELE M.

Rating: 4 out of 5

Published on 14/12/2023 à 19h46 following a purchase from 02/12/2023

satisfied

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Jana W.

Rating: 3 out of 5

Published on 14/12/2023 à 16h18 following a purchase from 04/12/2023

This bottled Icewine could have been packed better. I did receive the bottle of Icewine in one piece but the lid came off the carrier that the Icewine was in. Sincerely.

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CHRISTINE Q.

Rating: 4 out of 5

Published on 14/12/2023 à 09h34 following a purchase from 01/12/2023

Hello, No problem with this order. The bottles I ordered arrived intact, safely packed for transport.

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Charlotte V.

Rating: 4 out of 5

Published on 11/12/2023 à 19h33 following a purchase from 30/11/2023

the UPS parcel was delivered to another center, far from my home. I received the gift box torn. a pity, otherwise good products.

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