Customer reviews of Les Trésors d’Érable

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Hélène S.

Rating: 4 out of 5

Published on 08/02/2024 à 18h57 following a purchase from 28/01/2024

The maple syrup is great, but the jelly lacks flavour and is too firm.

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Patrick R.

Rating: 3 out of 5

Published on 08/02/2024 à 18h23 following a purchase from 29/01/2024

Good products, but prices are too high

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Ponhak-Piset T.

Rating: 4 out of 5

Published on 05/02/2024 à 15h35 following a purchase from 26/01/2024

The products are good, the same ones I had brought back from Canada, however I was missing an inexpensive item, I didn't make a claim, but it seems to happen according to the comments on the Facebook page.

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Nicolas D.

Rating: 4 out of 5

Published on 04/02/2024 à 15h17 following a purchase from 23/01/2024

Good products, but we'd like to see the organic range expanded.

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Monique F.

Rating: 4 out of 5

Published on 02/02/2024 à 07h18 following a purchase from 21/01/2024

I was missing a brick of maple water that was supposed to be reimbursed, but nothing to date.

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Anne C.

Rating: 4 out of 5

Published on 28/01/2024 à 20h59 following a purchase from 14/01/2024

Very good service, extremely professional, well done! Please note, however, that with the previous order I received lip balms that were more than a little out of date, which is a shame, especially given their price...

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Christian D.

Rating: 4 out of 5

Published on 28/01/2024 à 09h02 following a purchase from 16/01/2024

Excellent products at a very affordable price

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Richard D.

Rating: 4 out of 5

Published on 27/01/2024 à 08h56 following a purchase from 14/01/2024

No complaints

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Julie B.

Rating: 3 out of 5

Published on 26/01/2024 à 12h05 following a purchase from 14/01/2024

Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...

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Monique C.

Rating: 4 out of 5

Published on 23/01/2024 à 20h19 following a purchase from 13/01/2024

Very good

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Bernard W.

Rating: 3 out of 5

Published on 21/01/2024 à 06h30 following a purchase from 10/01/2024

For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.

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Brigitte G.

Rating: 3 out of 5

Published on 20/01/2024 à 13h39 following a purchase from 08/01/2024

I am disappointed because on the bag of snacks there is no picture of moose (like on the site). My grandson will like it a lot less and I never got the message to tell me that the package had arrived.

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Ligoux A.

Rating: 3 out of 5

Published on 17/01/2024 à 15h08 following a purchase from 02/01/2024

My package was missing 2 products

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Laurence B.

Rating: 3 out of 5

Published on 17/01/2024 à 13h07 following a purchase from 05/01/2024

I ordered a box of 25 tea bags as a gift and received 2 boxes of 12! I can't offer this!

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Benjamine C.

Rating: 4 out of 5

Published on 17/01/2024 à 12h41 following a purchase from 04/01/2024

It is very good

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Philippe V.

Rating: 4 out of 5

Published on 08/01/2024 à 08h59 following a purchase from 28/12/2023

Fast delivery for a delicious product, but a bit expensive. However, I'll be ordering more as the site offers other products that we can't find here.

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David V.

Rating: 3 out of 5

Published on 05/01/2024 à 10h11 following a purchase from 17/11/2023

Amber syrup is not good. Does not taste like real maple syrup.

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Olivier C.

Rating: 4 out of 5

Published on 03/01/2024 à 09h03 following a purchase from 13/12/2023

All went well.

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Grebot B.

Rating: 4 out of 5

Published on 01/01/2024 à 17h32 following a purchase from 21/12/2023

nothing to say, everything is perfect

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Catherine K.

Rating: 4 out of 5

Published on 29/12/2023 à 21h30 following a purchase from 17/12/2023

I did not receive an item I ordered, I received another one instead. Delivery time not respected.

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Aline Y.

Rating: 4 out of 5

Published on 29/12/2023 à 13h42 following a purchase from 18/12/2023

Good products at reasonable prices. Too bad you can't pay for purchases with a Canadian bank card...

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Lindsay G.

Rating: 3 out of 5

Published on 29/12/2023 à 05h59 following a purchase from 14/12/2023

I would have liked to receive an email proposing an alternative to the item missing from my order, otherwise nothing to complain about.

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Jean Pierre C.

Rating: 4 out of 5

Published on 28/12/2023 à 19h17 following a purchase from 13/12/2023

Order received promptly and as usual exceptional product super

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Béatrice D.

Rating: 3 out of 5

Published on 28/12/2023 à 17h02 following a purchase from 16/12/2023

The package delivered by UPS was stuck in a locker for which I didn't have the code. I had to call UPS and they finally called back for the code.

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Marie-Laure S.

Rating: 4 out of 5

Published on 28/12/2023 à 14h07 following a purchase from 15/12/2023

I'm always pleased with the products, but I was a little disappointed by the very short date for the beers. They won't make it to Easter as hoped.

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Thierry B.

Rating: 3 out of 5

Published on 27/12/2023 à 09h01 following a purchase from 14/12/2023

Some missing products have been replaced by others. Another indicated as "to be refunded" on the delivery note but still nothing. Customer service that doesn't respond to messages. First and last order for me, even though I ordered over €130 worth of goods.

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Martine G.

Rating: 4 out of 5

Published on 24/12/2023 à 12h58 following a purchase from 12/12/2023

The products I received were fine, nothing to complain about. One product was no longer available, so I was obviously disappointed.

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David N.

Rating: 3 out of 5

Published on 24/12/2023 à 07h58 following a purchase from 13/12/2023

Parcel announced by ups in 2 working days, for christmas, it is missed, it will be delivered in 1 week!!!!

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Michelle V.

Rating: 4 out of 5

Published on 24/12/2023 à 05h58 following a purchase from 13/12/2023

Order arrived on time

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Denis V.

Rating: 4 out of 5

Published on 24/12/2023 à 05h15 following a purchase from 12/12/2023

UPS "locker" delivery is disconcerting.

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Élodie D.

Rating: 3 out of 5

Published on 22/12/2023 à 17h57 following a purchase from 10/12/2023

Product conforms, having said that a product was out of stock and should have been reimbursed, I'm still waiting ... fortunately this one is only 5euros but that doesn't prevent anything.

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Michelle G.

Rating: 3 out of 5

Published on 21/12/2023 à 17h15 following a purchase from 09/12/2023

Yes for the order but no for the UPS delivery which indicates a delivery date the day before with no time slot and on the 2nd visit sends the parcel to a relay point 11km from my home!

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Max D.

Rating: 4 out of 5

Published on 21/12/2023 à 15h31 following a purchase from 09/12/2023

In the parcel, the box was damaged, which is a shame. But otherwise everything else was fine.

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Pierre K.

Rating: 3 out of 5

Published on 21/12/2023 à 09h48 following a purchase from 10/12/2023

The products are of good quality but when I received them I didn't receive my entire order. Of course, I didn't receive the gifts linked to the original amount either, and there was no commercial gesture even after a complaint. In short, very disappointed even if what I did not receive is reimbursed.... (I would like to point out that I was informed of the missing items on receipt and not on dispatch)

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Dominique R.

Rating: 4 out of 5

Published on 20/12/2023 à 14h58 following a purchase from 02/12/2023

The UPS service is a real disaster, their delivery drivers never come to the house, they drop all the parcels at a delivery point and no notice is sent, it's really the lamest of all delivery services. Apart from that, as for Trésors d'Erable, nothing to complain about, impeccable as usual. Please change your delivery service!

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Mael B.

Rating: 4 out of 5

Published on 20/12/2023 à 11h59 following a purchase from 09/12/2023

great selection of products and nice promo codes! the packaging is top notch, the bottles are well protected. I really appreciate the fast delivery!

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Teresa V.

Rating: 4 out of 5

Published on 20/12/2023 à 11h16 following a purchase from 09/12/2023

The bottles I ordered arrived in good condition. Unfortunately, apart from the sortilège prestige bottle, which is the right size, I can't get the others to fit properly. The net box is therefore not adapted to my purchase and will not present as well as I would have wished for the person to whom I am offering this.

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Marie-France G.

Rating: 4 out of 5

Published on 20/12/2023 à 11h13 following a purchase from 01/12/2023

satisfied.

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Gérard G.

Rating: 4 out of 5

Published on 19/12/2023 à 18h44 following a purchase from 09/12/2023

Fast, efficient delivery.

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Emilie L.

Rating: 3 out of 5

Published on 19/12/2023 à 18h24 following a purchase from 08/12/2023

The products were very well packaged and received fairly quickly. I am happy with my purchases. However I was missing an item (gift box charged 6 €) A message was made a week ago directly on the mailbox of their website to request the refund. I haven't heard back yet. Maybe they're overwhelmed with the holidays coming up, which I can understand. I hope to hear back from them.

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