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Rating: 3 out of 5
Out of the 5 bracelets ordered, 3 broke.
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Customer reviews of Les Verts Moutons
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 770 published reviews
Summary of reviews
Les Verts Moutons consistently delivers reliable, well-packaged products that meet ecological needs and are valued for their effectiveness. Customers highlight meticulous service, fast and careful shipping, and quick responses to questions, with repeat orders and strong recommendations. The ceramic beads and related items are described as easy to use, producing noticeable improvements in water taste and quality, and the product range is praised for its wide selection and clear descriptions. Overall, the shopping experience combines professional staff, prompt delivery, and trusted, quality items that customers regularly reorder.
Reviews 1 and 3 stars
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Rating: 3 out of 5
I just started using your products, so for now.... I hope that over time I will be delighted...
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Rating: 3 out of 5
Too low doses
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Rating: 1 out of 5
No improvement in the water observed. Disappointed.
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Response from Les Verts Moutons
Good evening, We acknowledge your message and sincerely apologize for this inconvenience. The number of ceramic beads per liter is not an "exact science" and depends on the initial quality of the water. It is considered that about 15 beads are needed for 0.75 to 1 liter of water, and we do not wish to encourage overconsumption (this is sufficient in 95% of cases). However, when the water is heavily chlorinated or hard, more beads need to be used, up to 30 beads per liter of water, to achieve a perfectly neutral taste. This should restore their proper functioning. Thank you for keeping us informed. If this still does not suit you, under our Satisfaction or Money Back guarantee, please feel free to return the product for a refund. Best regards, The Green Sheep Team
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Rating: 3 out of 5
A bit disappointed. Product not very effective. The beads do not sufficiently correct the bad taste of tap water.
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Response from Les Verts Moutons
Hello, the number of ceramic beads per liter is not an "exact science" and depends on the initial quality of the water. It is considered that about 15 beads are needed for 0.75 to 1 liter of water, and we do not want to push consumption (this is sufficient in 95% of cases). But when the water is very chlorinated or hard, more beads need to be used, up to 30 beads per liter of water, to achieve a perfectly neutral taste. Initially, we recommend thoroughly cleaning the carafe and simultaneously boiling the beads and then letting them dry in the sun. If this solution is ineffective, then the number of beads will need to be increased. Please keep us updated! The team at Green Sheep wishes you Happy Holidays *
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Rating: 3 out of 5
The bottom screwing is random and I risk spilling water. Difficult to transport in the gym or hiking. I am afraid of breaking the bottle, as the black protection (sock) is not thick enough and does not cover the entire thing.
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Response from Les Verts Moutons
Hello, if your water bottle is defective, do not hesitate to return it under our "satisfaction or money back" guarantee. We remain at your disposal and wish you a great day.
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Rating: 1 out of 5
I sent an email to return my order because the necklace was not the right size. No response to date
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Response from Les Verts Moutons
Hello, following the product exchange, we hope that your order now gives you complete satisfaction. Have a nice day!
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Rating: 1 out of 5
Bad delivery
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Rating: 3 out of 5
Absolutely not satisfied with the water bottle. Metallic taste (from the filter where the beads are stored) and rubbery taste (from the bottom seal of the bottle) disgusting taste! Well, that said, when we talk about natural with rubber at the bottom of the bottle, it's not natural for me... For 30 euros the bottle, it's really expensive! Honestly, drinking unfiltered tap water is less 'gross'.
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Rating: 1 out of 5
Hello, we acknowledge your message but have no trace of your email. Did you address it correctly to customer service at [email protected]? We remain at your disposal and wish you a nice day.
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Response from Les Verts Moutons
Hello, we acknowledge your message but have no record of your email. Did you address it correctly to the customer service at [email protected]? We remain at your disposal and wish you a nice day.
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Rating: 3 out of 5
Hello Nelly, we acknowledge your message. As you live in Guadeloupe, the customs administration indeed requires you, as a buyer, to pay the sea tax. However, your order has been invoiced without taxes on our side (VAT at 0%), in accordance with the legislation. Unfortunately, we cannot intervene on the customs fees that are then requested from you! We wish you a nice day, The Green Sheep Team
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Response from Les Verts Moutons
Hello Nelly, we acknowledge your message. As you live in Guadeloupe, the customs administration indeed requires you, as the buyer, to pay the customs duty. However, your order has been invoiced without tax on our side (VAT at 0%), in accordance with the legislation. Unfortunately, we cannot intervene on the customs fees that are then requested from you! We wish you a nice day, The Green Sheep Team
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Rating: 3 out of 5
Even with the beads, the water still has a plumbing taste. I am disappointed given the price I paid.
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Response from Les Verts Moutons
Hello, the number of ceramic beads per liter is not an 'exact science' and depends on the initial quality of the water. It is considered that about 15 beads are needed for 0.75 to 1 liter of water, and we do not want to push consumption (it is sufficient in 95% of cases). But when the water is very chlorinated or hard, more beads need to be used, up to 30 beads per liter of water, to achieve a perfectly neutral taste. Initially, we recommend thoroughly cleaning the carafe and simultaneously boiling the beads and then letting them dry in the sun. If this solution is ineffective, then the number of beads will need to be increased. Do not hesitate to keep us informed!
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Rating: 3 out of 5
Lack of information on order tracking/shipping. Disappointed by the bulk bag product.
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Rating: 3 out of 5
Disappointed with the quality/price ratio. The price displayed on the site when ordering was €15, but it went to €18 in the cart. Customer service told me about a bug on the site for a few minutes, but I had already been on their page for several days. Products received quickly, but I don't see any difference in the longevity of my fruits.
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Response from Les Verts Moutons
We confirm that a bug on our site displayed some prices excluding VAT instead of including VAT, during successive periods of a few minutes, for which we apologize. We offered you a refund of your order, which you did not wish. Please know that this proposal remains valid under our "satisfied or refunded" guarantee.
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Rating: 1 out of 5
I still haven't received my order after 10 days.
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Response from Les Verts Moutons
Hello, your order from July 15 was shipped on July 16 and delivered on July 19 to the pickup point you selected. We invite you to pick it up with your ID. Have a nice day!
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Rating: 1 out of 5
You are asking me to evaluate an order that I still have not received
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Response from Les Verts Moutons
Hello Sylvie, according to the information provided by Colissimo, your order placed on Friday, May 14 and shipped on Wednesday, May 18 was delivered to you on Friday, May 20. Could you please confirm if you have found it? For all claims: [email protected] Have a nice day!
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Rating: 3 out of 5
Pay attention to check the number of beads per bag. One of the two bags I ordered only had 14 ceramic beads
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Response from Les Verts Moutons
Hello, we are sincerely sorry for this error in the making of your bag. The missing pearl has been sent to you immediately, we hope you have received it well and that you are satisfied with your purchase. Do not hesitate to leave us a new comment!
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Rating: 3 out of 5
The pearls have no effect on the taste of chlorinated water
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Response from Les Verts Moutons
Hello, we sincerely apologize for this inconvenience. It is possible that the batch you purchased is defective. Please note that you benefit from a Satisfaction or 100% refund guarantee up to two months after your purchase. Therefore, do not hesitate to send us an email at [email protected] to know the procedure to follow. Have a nice day!
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Rating: 3 out of 5
product that does not work.
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Response from Les Verts Moutons
Hello Emilie, We are sorry that the product does not fully satisfy you. As part of our Satisfaction Guarantee, please feel free to return the product for a refund. Best regards, The Green Sheep Team
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Rating: 3 out of 5
complicated to create an account and then not be able to access it
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Rating: 1 out of 5
I did not receive my order!
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Response from Les Verts Moutons
Hello Amélie, according to the information provided by Colissimo, your order placed on Friday, January 15 and shipped on Wednesday, January 20 was indeed delivered to you on Friday, January 22. Could you confirm this? Have a nice day!
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Rating: 1 out of 5
The package was delivered open, no merchandise inside. Twice I sent an email, to date no response from the green sheep. Therefore, I cannot evaluate the product even though I am already convinced. However, the after-sales service, given the circumstances, is not really up to par. We are in a confinement period, but it remains very long nonetheless
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Response from Les Verts Moutons
Hello Nicolas, we are sincerely sorry for this inconvenience beyond our control. The Post has not yet returned your package to us, however, we will resend your order today. On the other hand, upon checking, we have not received any email from you at Customer Service. Do not hesitate to contact us at the address: [email protected]!
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Rating: 3 out of 5
I did not wish to order by paying by check; I just wanted to know the shipping cost. I wrote to you to cancel this
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Response from Les Verts Moutons
Hello Julie, unfortunately we did not receive your message. Would you like us to proceed with the cancellation of your order? For your information, shipping rates appear once the cart is completed. They are 4.85 euros for delivery to a pickup point and 5.80 euros for home delivery via Colissimo. They are free for purchases over 40 euros. Have a nice day!
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Rating: 1 out of 5
I still do not have the order, yet there was a colissimo of 5.8€. For the rest of the notes, I am waiting to have the beads. I hope there will be a commercial gesture.
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Response from Les Verts Moutons
Hello Didier, verification made with the Post Office, your package was indeed delivered on January 7th. We are sorry for this delay independent of our will. Do not hesitate to leave us your opinion on the beads! Have a nice day