Customer reviews of Les Verts Moutons

Hello Daniele, in household appliances, ceramic pearls help reduce the limestone present in the water, which tends to clog the pipes. This allows, in the long run, to better maintain your machines. As a result, they will consume less electricity and last longer!

Hello Sylvia,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our products did not meet your expectations. Every detail matters to us, and your feedback is valuable. We want to assure you that we are doing everything possible to ensure the quality of our items. Please do not hesitate to contact us directly for any questions or concerns, we will be happy to assist you.

Best regards,
The Green Sheep Team

Hello Sylvie, Hello, Thank you for your feedback. We are delighted to have been able to quickly replace the broken item received, but we are sincerely sorry if the replacement product seemed to you of lower quality. Unfortunately, the initial model was not available for several weeks, so we chose to send you a quick alternative so as not to keep you waiting too long. We remain at your disposal if you wish to discuss this. See you soon, The team of Green Sheep

Hello Jean-Claude, we have taken note of your message and alerted our customer service. Your complaint will be processed as soon as possible!

Hello Martine, we take note of your comment. Please know that we currently offer delivery by tracked letter, home delivery by Colissimo without signature, or delivery at a pickup point in the La Poste Pickup network, the leader in France with its 15,500 points and 1,100 lockers. Obviously, we cannot be held responsible for the hours of each post office. However, we remain open to any suggestions from you to improve our delivery proposal.

Hello Sabine, if your item does not meet your satisfaction, we invite you to contact customer service at [email protected] to proceed with an exchange or a refund. Best regards

Hello Mrs. Le Corroller-Esarte, your order from June 17 was shipped the same day by tracked letter. Verification with the Post Office shows that this letter seems to have been delayed or lost. We have just opened a complaint file. Please excuse us for this inconvenience beyond our control. According to our guarantee, your order will be reshipped to you within 24 to 48 hours maximum. We hope this solution will give you complete satisfaction.

Thank you for your feedback. If the unpleasant taste of the water persists, we recommend rinsing the pearls with white vinegar before the first use for better results. The number of pearls per liter may also vary depending on the quality of the water – feel free to add a little more if necessary. If these usage tips are not enough, customer service is of course at your disposal. Have a nice day!

Thank you for your feedback. If the effect on the limescale is insufficient, we recommend thoroughly cleaning the pearls with white vinegar at the same time as the kettle's reservoir, for better results. Our customer service is available for any maintenance and usage advice. Have a nice day!

Indeed, ceramic pearls do not claim to be "miraculous" at all! But they strongly contribute to the reduction of limestone in your carafes and your household appliances :) For best results, we suggest rinsing the pearls with white vinegar from time to time, at the same time as you clean your containers.

Hello Astrid, We are sorry to hear that you had a bad surprise with the customs fees. Unfortunately, these fees are imposed by the Swiss authorities and are beyond our control. We understand that this can be frustrating and we thank you for your feedback. We will explore solutions to improve the experience of our Swiss customers by communicating more clearly about these potential fees. Have a nice day, The team at Les Verts Moutons

Hello Martine, we acknowledge your message. Upon verification, your order shipped by us on December 2 is still in transit on the postal logistics platforms. You will be contacted as soon as possible by our after-sales service to find a solution!

Thank you very much for this testimony and for your support, we are delighted to know that you appreciate our products. Regarding shipping costs, it is true that the shipping rates for overseas imposed on us by carriers and the Post have increased significantly over the past year and that we are unfortunately forced to pass some of it on to our customers. Please know that your 3 stars encourage us to enthusiastically continue our mission of environmental preservation.

Hello, your package has been waiting for you at your pickup point until the deadline. It has been reshipped since yesterday. Unless you request a reshipment, we will proceed with its refund upon receipt. Have a nice day

Hello Christine, we take good note of your comment. In order to provide you with the best response, could you please specify how many fruits and what type you placed on the beads? In the shade or in the sun?

Hello, we take note of your message and forward it to the Orders department to investigate your package. They will get back to you as soon as possible. Have a nice day.

Hello Elcie, We thank you for your feedback and would like to sincerely apologize for the shipping error you encountered. We understand how frustrating this must have been and we sincerely regret this inconvenience. Please be assured that we take such incidents very seriously. We have already taken measures with our logistics provider to prevent this from happening again in the future. Thank you for your understanding and patience. Best regards, The Green Sheep

Hello Françoise, we have opened a claim file for a lost package with the Post Office and are proceeding with the reshipment of your order. We hope this solution will give you complete satisfaction!

Hello, The quantity of beads needed can vary depending on the hardness of the water in your area. Indeed, hard water tends to leave more deposits, even with the use of beads. If you live in an area where the water is particularly hard, you may need to use more beads than the recommended 25. Additionally, it is important to thoroughly clean your carafe before using the ceramic beads. Indeed, existing deposits could detach and mix with the water, giving the impression that the beads are not working properly. Regarding the "white particles" you mentioned, it is difficult to determine their nature without more information. They could be lime deposits, but it is also possible that they are other impurities present in your water. If you are still not satisfied with the results obtained with the ceramic beads, I recommend contacting our customer service for more information.

Hello, in our eco-responsible and zero waste approach, we have implemented a gift kit selection system during the order to avoid unnecessary surpluses. We understand your disappointment and we are committed to rectifying this situation as soon as possible. We will ensure that your gift kit is sent today. Thank you for your understanding and for your support of our eco-responsible approach.

Hello, we acknowledge your message and apologize for this inconvenience. Under normal usage conditions, this collar has an average effectiveness duration of two years against ticks; lavender essential oil is suggested as a complement to the collar for its anti-flea effect but has no action on ticks. The after-sales service will contact you by email for the return and refund of this item under our "satisfaction or money back" guarantee. Have a nice day.

Hello Sonia, we are sincerely sorry for this inconvenience. We invite you to contact our customer service by email ([email protected]) to arrange for the replacement of the defective item. Have a nice day!

Hello Caroline, Indeed, the ceramic beads allow the limescale crystals to dissociate and transform into nanocrystals, which lose their incrusting power on the kettle's resistors and are perfectly assimilable by the body. The residue from this dissociation sometimes forms a very light white powder, which is nothing abnormal, but can give the water a "cloudy" appearance. If you stir the water with a spoon for example, it will disappear. Do not hesitate to contact customer service if you have other questions.

EM ceramic beads (Effective Micro-organisms) offer a natural and effective solution to purify water and air, without resorting to aggressive chemical products. As for charcoal, its porous structure allows it to retain certain harmful particles. By combining EM ceramic beads with charcoal, we can indeed obtain a particularly complete solution.

Hello Françoise, did you receive the response from our customer service? We remain at your disposal and wish you a good day

Hello Amanthalya, Thank you very much for taking the time to write a detailed review, we take your comment into account. We want to assure you that we are considering your remark and are actively working to find a suitable solution for the future. Furthermore, we would like to remind you that we offer a "satisfaction or money back" service. If the product does not meet your expectations, do not hesitate to return it to us and we will proceed with a full refund. Thank you for your trust. The Green Sheep team

Hello Jonathan, Thank you very much for your review and your detailed comments! We appreciate your suggestions and we take them into account. We remain at your disposal for any other questions or concerns you may have. Your feedback is valuable to us. The Green Sheep team

Hello Véronique, we are sorry to read that you are not completely satisfied with our products. Please feel free to contact customer service at [email protected] for tailored usage advice or, if applicable, to obtain a refund for your order under our 'satisfied or refunded' guarantee. We remain at your disposal!