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Rating: 3 out of 5
I just started using your products, so for now.... I hope that over time I will be delighted...
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Customer reviews of Les Verts Moutons
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 1 770 published reviews
Summary of reviews
Les Verts Moutons consistently delivers reliable, well-packaged products that meet ecological needs and are valued for their effectiveness. Customers highlight meticulous service, fast and careful shipping, and quick responses to questions, with repeat orders and strong recommendations. The ceramic beads and related items are described as easy to use, producing noticeable improvements in water taste and quality, and the product range is praised for its wide selection and clear descriptions. Overall, the shopping experience combines professional staff, prompt delivery, and trusted, quality items that customers regularly reorder.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Too low doses
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A
Rating: 3 out of 5
A bit disappointed. Product not very effective. The beads do not sufficiently correct the bad taste of tap water.
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Response from Les Verts Moutons
Hello, the number of ceramic beads per liter is not an "exact science" and depends on the initial quality of the water. It is considered that about 15 beads are needed for 0.75 to 1 liter of water, and we do not want to push consumption (this is sufficient in 95% of cases). But when the water is very chlorinated or hard, more beads need to be used, up to 30 beads per liter of water, to achieve a perfectly neutral taste. Initially, we recommend thoroughly cleaning the carafe and simultaneously boiling the beads and then letting them dry in the sun. If this solution is ineffective, then the number of beads will need to be increased. Please keep us updated! The team at Green Sheep wishes you Happy Holidays *
A
Rating: 3 out of 5
The bottom screwing is random and I risk spilling water. Difficult to transport in the gym or hiking. I am afraid of breaking the bottle, as the black protection (sock) is not thick enough and does not cover the entire thing.
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Response from Les Verts Moutons
Hello, if your water bottle is defective, do not hesitate to return it under our "satisfaction or money back" guarantee. We remain at your disposal and wish you a great day.
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Rating: 2 out of 5
Product ordered on 21/7, still not delivered on 1/8. I am eager to try it. I would like to know the status of the order.
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Rating: 3 out of 5
Absolutely not satisfied with the water bottle. Metallic taste (from the filter where the beads are stored) and rubbery taste (from the bottom seal of the bottle) disgusting taste! Well, that said, when we talk about natural with rubber at the bottom of the bottle, it's not natural for me... For 30 euros the bottle, it's really expensive! Honestly, drinking unfiltered tap water is less 'gross'.
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Rating: 3 out of 5
Hello Nelly, we acknowledge your message. As you live in Guadeloupe, the customs administration indeed requires you, as a buyer, to pay the sea tax. However, your order has been invoiced without taxes on our side (VAT at 0%), in accordance with the legislation. Unfortunately, we cannot intervene on the customs fees that are then requested from you! We wish you a nice day, The Green Sheep Team
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Response from Les Verts Moutons
Hello Nelly, we acknowledge your message. As you live in Guadeloupe, the customs administration indeed requires you, as the buyer, to pay the customs duty. However, your order has been invoiced without tax on our side (VAT at 0%), in accordance with the legislation. Unfortunately, we cannot intervene on the customs fees that are then requested from you! We wish you a nice day, The Green Sheep Team
A
Rating: 3 out of 5
Even with the beads, the water still has a plumbing taste. I am disappointed given the price I paid.
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Response from Les Verts Moutons
Hello, the number of ceramic beads per liter is not an 'exact science' and depends on the initial quality of the water. It is considered that about 15 beads are needed for 0.75 to 1 liter of water, and we do not want to push consumption (it is sufficient in 95% of cases). But when the water is very chlorinated or hard, more beads need to be used, up to 30 beads per liter of water, to achieve a perfectly neutral taste. Initially, we recommend thoroughly cleaning the carafe and simultaneously boiling the beads and then letting them dry in the sun. If this solution is ineffective, then the number of beads will need to be increased. Do not hesitate to keep us informed!
A
Rating: 3 out of 5
Lack of information on order tracking/shipping. Disappointed by the bulk bag product.
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Rating: 3 out of 5
Disappointed with the quality/price ratio. The price displayed on the site when ordering was €15, but it went to €18 in the cart. Customer service told me about a bug on the site for a few minutes, but I had already been on their page for several days. Products received quickly, but I don't see any difference in the longevity of my fruits.
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Response from Les Verts Moutons
We confirm that a bug on our site displayed some prices excluding VAT instead of including VAT, during successive periods of a few minutes, for which we apologize. We offered you a refund of your order, which you did not wish. Please know that this proposal remains valid under our "satisfied or refunded" guarantee.
A
Rating: 3 out of 5
Pay attention to check the number of beads per bag. One of the two bags I ordered only had 14 ceramic beads
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Response from Les Verts Moutons
Hello, we are sincerely sorry for this error in the making of your bag. The missing pearl has been sent to you immediately, we hope you have received it well and that you are satisfied with your purchase. Do not hesitate to leave us a new comment!
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Rating: 2 out of 5
This does not work, the water is still not good despite following the procedure. Very good delivery however.
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Response from Les Verts Moutons
Hello Emilie, we sincerely apologize for this inconvenience. It is possible that the batch you purchased is defective. Please note that you benefit from a Satisfaction or 100% refunded guarantee up to two months after your purchase. Therefore, do not hesitate to send us an email at [email protected] to know the procedure to follow. Have a nice day!
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Rating: 3 out of 5
The pearls have no effect on the taste of chlorinated water
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Response from Les Verts Moutons
Hello, we sincerely apologize for this inconvenience. It is possible that the batch you purchased is defective. Please note that you benefit from a Satisfaction or 100% refund guarantee up to two months after your purchase. Therefore, do not hesitate to send us an email at [email protected] to know the procedure to follow. Have a nice day!
A
Rating: 3 out of 5
product that does not work.
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Response from Les Verts Moutons
Hello Emilie, We are sorry that the product does not fully satisfy you. As part of our Satisfaction Guarantee, please feel free to return the product for a refund. Best regards, The Green Sheep Team
A
Rating: 2 out of 5
This is not what I ordered and there is no specific place for after-sales service. How can I fix this?
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Response from Les Verts Moutons
Hello Leïla, following your email, a response was provided to you on March 4 by our customer service and you received on March 6 the products you ordered as well as a return label to send back the products received by mistake. We hope this solution has given you complete satisfaction, please feel free to let us know in your evaluation :-) Have a nice day!
A
Rating: 3 out of 5
complicated to create an account and then not be able to access it
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Rating: 3 out of 5
I did not wish to order by paying by check; I just wanted to know the shipping cost. I wrote to you to cancel this
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Response from Les Verts Moutons
Hello Julie, unfortunately we did not receive your message. Would you like us to proceed with the cancellation of your order? For your information, shipping rates appear once the cart is completed. They are 4.85 euros for delivery to a pickup point and 5.80 euros for home delivery via Colissimo. They are free for purchases over 40 euros. Have a nice day!