Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
In the face of a shipping error on your part, your response has not been very adequate, in my opinion. The material is very beautiful, although expensive.
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Response from Les Jardins de la Comtesse
Dear Marisa,
We sincerely regret that your experience was not as expected and we thank you for sharing your opinion.
The team at Les Jardins de la Comtesse.
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Salim C.
Rating: 2 out of 5
following a purchase from 20/08/2025
Not great
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Response from Les Jardins de la Comtesse
Hello, Thank you for taking the time to leave a review. We are sorry to hear that the product you ordered did not meet your expectations. Your feedback is valuable to us and will help us improve. Please feel free to contact us to discuss this further. Best regards. The team at lesjardinsdelacomtesse.com
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AGUSTÍN P.
Rating: 2 out of 5
following a purchase from 20/08/2025
I received broken plates on two occasions and I haven't even claimed.
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Response from Les Jardins de la Comtesse
Hello, We are very sorry to hear that you had a negative experience with our products and we understand your frustration. Our Customer Service team will contact you to resolve this situation. Sincerely, the team at lesjardinsdelacomtesse.es
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Reidar B.
Rating: 1 out of 5
following a purchase from 06/08/2025
I still havent recieved my order after two weeks and are now starting to think this whole thing is a scam
Response from Les Jardins de la Comtesse
Hello, We’re truly sorry that you haven’t received your order yet and can understand your concern. Our customer service team is already in contact with the carrier to find out why your parcel has not been delivered and to resolve the situation as quikly as possible. Your satisfaction is important to us, and we're here to help. Thank you for your understanding. lesjardinsdelacomtesse.co.uk team
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Neil F.
Rating: 1 out of 5
following a purchase from 22/06/2025
No advert indication to suggest that you would need to pay import duty before delivery as a result of which the product arrived about 10days later than the planned delivery for a birthday gift. The product is substandard and I speculate it is made in China - the handle detached on its first use!!!
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alizé F.
Rating: 1 out of 5
following a purchase from 26/05/2025
Order received on time, but the quality of the wicker is very mediocre: it was already cracked in several places upon receipt. An email was sent with supporting photos within 24 hours of delivery, with no response to date. It is also impossible to reach them by phone to arrange a return. Non-existent after-sales service. I strongly advise against this purchase.
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Response from Les Jardins de la Comtesse
Hello, We thank you for taking the time to share your experience, and we are sorry to hear that the quality of your order did not meet your expectations. Your feedback is valuable to us and we are working to improve our service. We also understand your frustration regarding contact with our after-sales service and we apologize for this inconvenience. Please be assured that we take your comments very seriously. Our after-sales service will contact you as soon as possible to address your request and offer you a solution. Best regards, The team at Les Jardins de la Comtesse
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raphael C.
Rating: 1 out of 5
following a purchase from 18/05/2025
Low quality product, plate worthy of a child's toy tea set covered in very poor qualities and the closure with magnets, what can I say, a day already ruined.
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Response from Les Jardins de la Comtesse
Hello, We are sincerely sorry to hear that you are not satisfied with your experience with our product. This item is one of our best sellers and we have rarely received negative feedback for this product. Regarding the plates, we chose to use a lightweight material like plastic so that the accessories do not add weight to a backpack already well filled for the picnic. The same goes for the cutlery. We will make sure to share your suggestions with our team. Thank you for sharing your impressions with us. Best regards, The team at Les Jardins de la Comtesse
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Marion S.
Rating: 1 out of 5
following a purchase from 07/05/2025
I paid for an express order and did not receive the plates in the promised time!
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Response from Les Jardins de la Comtesse
Hello, We are sorry to hear that you were not satisfied with the delivery service of your order. Your order was placed on May 7th in the morning. As shown in the tracking of your order below, the preparation of your order was processed and shipped the same day. However, May 8th being a public holiday, the delivery of the order could not be made within the 24 hours guaranteed by the Chronopost service since there is no delivery service on public holidays. Your experience does not reflect the standards we strive to achieve. We thank you for your feedback, which helps us improve our services. Rest assured that we take this situation very seriously. Best regards, The team at Jardins de la Comtesse
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Sophie M.
Rating: 2 out of 5
following a purchase from 11/04/2025
Fast shipping. However, the quality promise is not being kept here. We received anything but noble products. Unpacking from thin plastic bags already diminishes the feeling of quality and spreads a feeling of cheap Asian goods. The smell and the feel confirm this.
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Siham Q.
Rating: 2 out of 5
following a purchase from 20/01/2025
I can't say much, I still haven't received my goods, except that the delivery is taking extremely long, I've been waiting for two weeks for it
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Response from Les Jardins de la Comtesse
Good day! I'm sorry to hear that your order has not yet been delivered. The package was shipped on January 21. We will inquire with the carrier about the whereabouts of your package and when it is expected to be delivered, and we will keep you updated. We apologize for the inconvenience caused to you. Les Jardins de la Comtesse
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HUBERT J.
Rating: 2 out of 5
following a purchase from 09/12/2024
Do not reply when I ask for the invoice
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Response from Les Jardins de la Comtesse
Hello, We apologize for the misunderstanding. We do our best to respond to all requests as quickly as possible. If you have not yet received your invoice, please do not hesitate to contact us again, and we will ensure to send it to you as soon as possible. Thank you for your patience, Best regards, Les Jardins de la Comtesse
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Magda S.
Rating: 1 out of 5
following a purchase from 28/11/2024
So far I am still waiting for the purchase. Seur the transport service does not say where to go to pick it up. And I paid for home delivery.
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Albane F.
Rating: 1 out of 5
following a purchase from 24/09/2024
I have not received my order
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Response from Les Jardins de la Comtesse
Hello, We are surprised by your message. You requested delivery to a pickup point. Your package was delivered to the pickup point you selected less than 48 hours after your order. Despite reminders from the carrier to your email address, the package was not picked up and was returned to us. We will receive it back shortly. We can of course resend it to you if you wish. Do not hesitate to contact our customer service. Best regards, Les Jardins de la Comtesse
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Anna K.
Rating: 1 out of 5
following a purchase from 01/09/2024
The blanket smells very bad.
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Muriel L.
Rating: 2 out of 5
following a purchase from 03/08/2024
Return costs can be expensive, in my case, more than 20 euros, especially do not make a mistake, return costs are always the responsibility of the customer.
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the item ordered on our site did not meet your satisfaction. As stated in our T&Cs, return costs are the responsibility of the customer in case of withdrawal. As for the amount of return costs, it depends on the weight of the package and the rates applied by La Poste. Our customer service is at your disposal to answer any questions. Best regards, Les Jardins de la Comtesse
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Anne B.
Rating: 2 out of 5
following a purchase from 07/08/2024
Product explanations not very clear. On the site. After-sales service not very customer-oriented, not trying to understand the customer's disappointment and to make them happy to retain them. Too bad, I just wanted to buy a tray again without paying shipping costs since I had just bought one that I didn't like being hammered (didn't read well on the site before purchase) and that I intended to keep! Just the shipping costs not to charge me again for the new tray...
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the ordered item does not meet your expectations. Our customer service takes the time to handle each request addressed to them and strives to respond as best as possible to customers and in the best timeframes. Regarding your request for a commercial gesture so that the delivery is free on this new order for a Bahia serving tray, our customer service could not respond positively to your request because the item you wanted to order already benefited from a 30% commercial discount. Best regards, Les Jardins de la Comtesse
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Andreas E.
Rating: 1 out of 5
following a purchase from 04/07/2024
Customer service is very poor. I have repeatedly complained about a plate with pictures via email, but unfortunately never received a response. The address [email protected] to which the complaint should be sent is unfortunately undeliverable. I then tried to send it to [email protected], but this email was also undeliverable and came back. Very unfortunate!!!
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Nico L.
Rating: 1 out of 5
following a purchase from 18/07/2024
Quality niO - Chinese goods
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Laura C.
Rating: 1 out of 5
following a purchase from 07/07/2024
As a UK customer I would not order from this website again. The order was poorly packaged and the wicker damaged in the corner of the basket.
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Logane C.
Rating: 2 out of 5
following a purchase from 20/04/2024
Disappointed with my delivery, plate damaged. For the rest, good product quality.
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Response from Les Jardins de la Comtesse
Hello, We thank you for your order and are sorry to hear that you received a damaged product. Despite all the care our teams take in preparing orders, we are unfortunately not immune to accidents occurring during delivery by our transport provider. Our customer service team is at your disposal so that you can share your problem with them and they can offer you a solution. As it seems you have not contacted them yet; a member of the team will contact you shortly. A photo of the damaged product will be requested to assess the problem. I wish you a very good day. Best regards, Les Jardins de la Comtesse
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Bertrand P.
Rating: 1 out of 5
following a purchase from 03/04/2024
Broken basket upon receipt awaiting a new one to be sent
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the basket you ordered arrived broken. Our after-sales service team has taken the necessary steps to send you a new basket as soon as possible. We received your proof of deposit on April 18 and proceeded to reship your new basket on April 19. Mondial Relay n°99966579. I hope your new basket will bring you complete satisfaction. Best regards, Les Jardins de la Comtesse
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/02/2024
Disappointed with my purchase of the MARINE basket which is gray inside, apparently conforms to the photos on the site
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/12/2023
Hello, the cutlery hits the rivets of the basket, the quality of the cutting board is poor, a cheap pine board cut hastily, not even smoothed out, and the corkscrew knife of poor quality for the price of the most expensive basket in the range, it could have been a Victorinox, that would have been more serious, otherwise the rest is good, best regards.
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Response from Les Jardins de la Comtesse
Hello Sir, We are sorry that you are not fully satisfied with your order. Our picnic baskets are handcrafted, but despite all the care we can give them, it can happen that slight imperfections escape us. Please do not hesitate to contact our customer service team regarding the rivets that are bothering the cutlery. We will get back to you with a solution. Best regards, The Gardens of the Countess
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/01/2024
I find them dull, not as beautiful as on the site
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Response from Les Jardins de la Comtesse
Hello Madam, Thank you for your feedback. We try to ensure that our photos are as close to reality as possible. We offer several photos from different angles as well as photos where our products are set in an ambiance with natural light. Melamine is a very shiny material. The more light there is, the more vivid the colors are. We hope that your opinion will evolve with the arrival of the beautiful days. Best regards, The Gardens of the Countess
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 11/06/2023
The blanket arrived with significantly longer delivery time than the picnic basket. It was a gift that I ordered on behalf of a friend for my daughter's wedding. Now we have noticed that I did not receive the ordered blanket. Instead of navy blue stripes, it has black stripes and does not match the basket.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/04/2023
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/12/2022
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/10/2022
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/07/2022
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/07/2022
'Package error, delivery delay.'
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/09/2021
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Comprador verificado
Rating: 2 out of 5
following a purchase from 17/06/2020
The product was lost because the address was said to be incomplete. I had to go to the courier company. Their system had broken down and they couldn't find it. I had to go back and in the end it appeared. Although the box was damaged, the product inside was perfect.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 16/06/2020
I received the order today, December 15th. The five gourmet baskets included in the order are stained and have grease residues since some of the products, specifically a buffalo terrine and a small package of a type of chocolate cookies, were broken and spilled all over the packaging, causing a large part of the items to spoil. I think the original packaging could have been significantly improved, so I am disappointed.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 08/05/2020
Nice basket, but terrible smell!! Makes no fun!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/07/2019
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/12/2018
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/11/2016
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/09/2016
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/08/2016
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/05/2016
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