Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Hello, Thank you for your positive feedback! We are delighted to hear that our product works well for you, even if its aesthetics did not completely win you over. Your comments help us continue to improve our offerings. We appreciate your understanding and your trust in our services. Best regards, The team at Jardins de la Comtesse
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Erika G.
Rating: 4 out of 5
following a purchase from 01/05/2025
The item I was looking for or the color of the item was somewhat cumbersome to find.
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gina M.
Rating: 4 out of 5
following a purchase from 29/03/2025
After issues due to a delivery error (a basket I did not order was delivered instead of the one I purchased), things were sorted out and my contacts understood the situation well and were responsive. I am therefore satisfied with my purchases and the attitude of the team.
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Pierre M.
Rating: 4 out of 5
following a purchase from 28/03/2025
Impeccable delivery and tracking
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Claudine S.
Rating: 4 out of 5
following a purchase from 17/03/2025
Very fast delivery
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Mathilde D.
Rating: 4 out of 5
following a purchase from 26/02/2025
Disappointed with the quality of the product otherwise shipping and delivery ok
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Max K.
Rating: 4 out of 5
following a purchase from 14/02/2025
I can't complain about the site itself.
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patrick G.
Rating: 4 out of 5
following a purchase from 19/01/2025
Very nice decor. Good quality. One problem: the size of the large plates does not allow them to be washed in a dishwasher
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your positive feedback regarding the design and quality of our product. We are sorry to learn that the size of the large plates did not allow you to wash them easily in your dishwasher. We do our best to mention the dimensions of our items, and generally, 28 cm plates fit in most dishwashers. We hope this does not detract from your experience with our products. Please feel free to contact us if you have any other questions. Best regards, Les Jardins de la Comtesse
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Claude B.
Rating: 4 out of 5
following a purchase from 20/01/2025
Product meets my expectations
Good delivery tracking
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Josy D.
Rating: 4 out of 5
following a purchase from 13/01/2025
Perfect, fast service
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Marie K.
Rating: 4 out of 5
following a purchase from 01/01/2025
Product conforms to the description, fast delivery. Only downside: a bit expensive with shipping costs.
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Response from Les Jardins de la Comtesse
Hello, Thank you very much for your feedback and for highlighting the conformity of the product as well as the speed of delivery. We understand that shipping costs can be an important factor, and we already cover a large part of these costs to make our products accessible. Additionally, we offer free shipping for purchases over €75 to allow you to enjoy our products even more without additional costs. We hope this will bring you satisfaction! Best regards, Les Jardins de la Comtesse
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Alain R.
Rating: 4 out of 5
following a purchase from 25/11/2024
Delivery a bit complicated due to the incompetence of the delivery person.
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the delivery encountered difficulties. We understand that this can be frustrating. In such situations, please do not hesitate to contact us directly so that we can address the issue and work with the carrier to resolve the situation quickly. Thank you for your understanding, Best regards, Les Jardins de la Comtesse
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Emilie B.
Rating: 4 out of 5
following a purchase from 18/12/2024
The delivery was made on time
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Günter H.
Rating: 4 out of 5
following a purchase from 10/12/2024
Very beautiful and high-quality product
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Catherine M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Fast shipping
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Pierre F.
Rating: 4 out of 5
following a purchase from 30/11/2024
A smooth, simplified, and intuitive navigation but an interface that feels a bit outdated and lacks modernity nonetheless.
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Magda S.
Rating: 1 out of 5
following a purchase from 28/11/2024
So far I am still waiting for the purchase. Seur the transport service does not say where to go to pick it up. And I paid for home delivery.
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Nathalie H.
Rating: 4 out of 5
following a purchase from 23/11/2024
The delivery arrived within the expected time. The packaging was very careful.
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Antoine P.
Rating: 4 out of 5
following a purchase from 19/11/2024
Fast, efficient and compliant products.
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Pierre M.
Rating: 4 out of 5
following a purchase from 12/11/2024
The site itself is good even if the product detail sheets are uneven in terms of information, the product seems to be of good quality. But they should change their delivery provider, DPD is well known to be unreliable and I have suffered from it, it was a hassle to retrieve my order...
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Amandine L.
Rating: 4 out of 5
following a purchase from 03/11/2024
The site is well made.
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Roberta L.
Rating: 4 out of 5
following a purchase from 31/10/2024
Unfortunately, returns for dissatisfaction are at the customer's expense.
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jose M.
Rating: 4 out of 5
following a purchase from 02/11/2024
Hello, beautiful plates, too bad they don't go in the microwave.
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Maite G.
Rating: 4 out of 5
following a purchase from 12/10/2024
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Annick R.
Rating: 4 out of 5
following a purchase from 23/09/2024
A bit bossy
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Albane F.
Rating: 1 out of 5
following a purchase from 24/09/2024
I have not received my order
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Response from Les Jardins de la Comtesse
Hello, We are surprised by your message. You requested delivery to a pickup point. Your package was delivered to the pickup point you selected less than 48 hours after your order. Despite reminders from the carrier to your email address, the package was not picked up and was returned to us. We will receive it back shortly. We can of course resend it to you if you wish. Do not hesitate to contact our customer service. Best regards, Les Jardins de la Comtesse
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Rania K.
Rating: 4 out of 5
following a purchase from 04/09/2024
Very good; only flaw: the packaging!!! Difficult to give a gift with such packaging!!!
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Marie L.
Rating: 4 out of 5
following a purchase from 08/09/2024
Ergonomic design with easy navigation. Quality product descriptions and images.
The only downside is the presence of many out-of-stock products in spare parts, which is a weakness in after-sales service
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Barbara D.
Rating: 4 out of 5
following a purchase from 14/09/2024
Intuitive
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Frédéric P.
Rating: 4 out of 5
following a purchase from 05/09/2024
Very clear site, lots of information about the products. It's a shame there are so many out-of-stock items (especially tablecloths, so you can't match a basket to a tablecloth)
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Karolina G.
Rating: 4 out of 5
following a purchase from 28/08/2024
Quick delivery
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Michel M.
Rating: 4 out of 5
following a purchase from 02/09/2024
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Anna K.
Rating: 1 out of 5
following a purchase from 01/09/2024
The blanket smells very bad.
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joel M.
Rating: 4 out of 5
following a purchase from 16/08/2024
Excellent product, as described.
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Katja W.
Rating: 4 out of 5
following a purchase from 25/08/2024
I bought the salad cutlery. It looks beautiful in the photos, but when you have it in your hand, it is huge and unfortunately a bit bulky.
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Amelie C.
Rating: 4 out of 5
following a purchase from 22/07/2024
I am very satisfied with my order, it is really very beautiful items! One star less due to the long waiting time. I had to write an extra email to the company and ask when the delivery would come. Apparently, something was overlooked. But otherwise really very satisfied and I would gladly shop again in the future!!
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Linda T.
Rating: 4 out of 5
following a purchase from 09/08/2024
The basket is of good quality. It is very beautiful with nice finishes. I hope it will last. In any case, it is what we wanted, we are delighted. Thank you for this beautiful quality, it is the only place where we found this quality. The only downside is the delivery, the information was not precise enough and as a result, we had to stay at home.
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Jürgen H.
Rating: 4 out of 5
following a purchase from 05/08/2024
The product selection was easy, as the website is clear and well-structured. The ordering process was very uncomplicated and transparent, as was the communication. After just two days, I received the product (picnic basket). 5 stars for that.
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Jan W.
Rating: 4 out of 5
following a purchase from 03/08/2024
Wonderful!
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Andreas E.
Rating: 1 out of 5
following a purchase from 04/07/2024
Customer service is very poor. I have repeatedly complained about a plate with pictures via email, but unfortunately never received a response. The address [email protected] to which the complaint should be sent is unfortunately undeliverable. I then tried to send it to [email protected], but this email was also undeliverable and came back. Very unfortunate!!!
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