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P
Rating: 4 out of 5
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Customer reviews of Les Jardins de la Comtesse
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 2 745 published reviews
Summary of reviews
Customers consistently praise the store for fast, reliable delivery and items arriving as described, with many reviews noting on-time shipping and products matching or exceeding expectations. The product quality is repeatedly highlighted through comments about beautiful, durable, and well-made baskets, bowls, placemats, and tableware, with several mentions of high-quality materials and finishes. Customer service and responsiveness are emphasized through notes about helpful support, swift replacements or gestures, and appreciation for proactive communication. Repeated mentions of repeat purchases, gift-worthy presentation, and strong overall satisfaction underscore the store’s reliability and the positive impact of its well-presented, practical products.
Reviews 1 and 4 stars
Reset filtersB
Rating: 4 out of 5
Navigation on the site is quite smooth. The order was delivered quickly. The cart is quite sturdy and well made.
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N
Rating: 1 out of 5
Quality niO - Chinese goods
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F
Rating: 4 out of 5
Super site. I only give 4 stars because I think we can always improve the experience.
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M
Rating: 4 out of 5
The site could be even more explicit.
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L
Rating: 1 out of 5
As a UK customer I would not order from this website again. The order was poorly packaged and the wicker damaged in the corner of the basket.
F
Rating: 4 out of 5
Beautiful products and fast shipping
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A
Rating: 4 out of 5
Very correct and fast
B
Rating: 4 out of 5
Perfect
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B
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Fast delivery and impeccable without problems
Royal luxury picnic basket.
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Royal luxury picnic basket.
R
Rating: 4 out of 5
Delivered on time and in perfect condition. They delivered it in the afternoon, which is unusual but my only possibility to receive it.
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S
Rating: 4 out of 5
Great! The only real downside is that you can't pay automatically. You have to transfer money to an account number. Not everyone can do that.
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W
Rating: 4 out of 5
We already bought such a bowl in the store and reordered the other items as a gift.
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C
Rating: 4 out of 5
The plastic thread is quite visible upon closer inspection. Medium quality but acceptable. The site is easy to navigate. For 4 people, maybe pack an extra cooler with food if it’s more than olives, cheese, and fruit. For 2 people, super! Water/wine bottle and baguette fit perfectly in the basket. Otherwise pretty, looks good next to the old timers (red checkered for 4 people + 3 bottle holders) Looks great in photos :)
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F
Rating: 4 out of 5
The ordering and delivery process was problem-free.
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K
Rating: 4 out of 5
Everything went perfectly.
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M
Rating: 4 out of 5
I was reliably informed about the status of the delivery. The delivery itself went without problems.
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D
Rating: 4 out of 5
Good clear site. Problem-free ordering and delivery.
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S
Rating: 4 out of 5
Unreliable carrier
I had to call to find out where my package was
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I had to call to find out where my package was
J
Rating: 4 out of 5
Good site easy to discover
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M
Rating: 4 out of 5
fast shipping, good quality product (1 week of use)
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N
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
Fast delivery, conforms to the description.
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B
Rating: 1 out of 5
Broken basket upon receipt awaiting a new one to be sent
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Response from Les Jardins de la Comtesse
Hello, We are sorry that the basket you ordered arrived broken. Our after-sales service team has taken the necessary steps to send you a new basket as soon as possible. We received your proof of deposit on April 18 and proceeded to reship your new basket on April 19. Mondial Relay n°99966579. I hope your new basket will bring you complete satisfaction. Best regards, Les Jardins de la Comtesse
C
Rating: 4 out of 5
Beautiful tray, the designs of the patterns are very successful, identical to the photos on the site. Bright colors, impeccable refreshing. Perfect shipping and packaging, the package was made with great care. Only small issue, one plate has gray stains in the white color of the center. I won't return it, too complicated for one plate. So I give it a 4.7.
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A
Rating: 4 out of 5
The basket is magnificent, of very good quality. Nothing to say about the product and all the accessories.
Simply, it would be better to be able to choose the relay point before payment, at the same time as the choice of shipping method.
I chose Mondial Relay, I paid, then at the time of choosing I saw that there was no Mondial Relay available around me. If I had known, I would have chosen home delivery, but I couldn't change.
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Simply, it would be better to be able to choose the relay point before payment, at the same time as the choice of shipping method.
I chose Mondial Relay, I paid, then at the time of choosing I saw that there was no Mondial Relay available around me. If I had known, I would have chosen home delivery, but I couldn't change.
A
Rating: 4 out of 5
Two defects in the weaving. Too bad because beautiful quality
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A
Rating: 1 out of 5
Disappointed with my purchase of the MARINE basket which is gray inside, apparently conforms to the photos on the site
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Beautiful product that meets expectations
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A
Rating: 4 out of 5
nothing to say perfect for packaging and delivery and of course for my order
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A
Rating: 4 out of 5
nothing to complain about, product conforms
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A
Rating: 4 out of 5
These trays are lovely.
Small downside: they are very heavy.
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Small downside: they are very heavy.
A
Rating: 4 out of 5
The site, the ordering method, the delivery, and the after-sales service are very good... Too bad I had to use customer service for a question about a poorly sized plate for the product (Fontainebleau basket): the original plates being too large, new plates were sent to me (too small but at least they fit in the straps)
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A
Rating: 4 out of 5
Irreproachable product quality, but unfortunately I do not like the bamboo imitation borders that are not well visible in the photos. I searched for so long for melamine plates, very practical for everyday use. The family no longer wants to see them because they are too 'kitsch'. Very unfortunate, if a simpler collection were to come out I would be a buyer again. Best regards.
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A
Rating: 4 out of 5
Beautiful quality, but on 1 plate, a small color defect in the white part of a plate. It's not serious, but it's a small defect. Otherwise, very beautiful quality for a fair price. I think these items will last long without tarnishing.
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A
Rating: 4 out of 5
Beautiful photo. Beautiful presentation. PVC imitation leather straps. For our suitcase, 4 cutlery. Impossible to attach all the cutlery. Only 2 plates and their cutlery can be attached.
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A
Rating: 4 out of 5
Quality products, efficient carrier, correct customer service.
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A
Rating: 4 out of 5
Very nice... maybe there could be an intermediate size (it is very large)
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