The online store Lidia Crochet Tricot consistently impresses customers with its swift delivery, often noted for packages arriving quickly and in excellent condition. Many have highlighted the efficiency of shipping times, with orders reaching destinations, such as Canada from Portugal, within just a few days. Product quality is another standout aspect, as the yarn and threads are frequently described as superior, with many users expressing satisfaction with the texture and performance, such as the ease of crocheting without tangles or splits.
Hello, Thank you for your order. You forgot to order a ball of yarn and you requested a commercial gesture for the shipping costs. This is not possible since the shipping costs are more expensive than the ball of yarn itself. So you are giving us one star in the review. This review is not very sincere. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Hello the wool perfect but for my circular needles I need the plastic wire because I can't do anything too bad regards Sylvie
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You did not order the cables for your circular needle tips. This message is indicated on the page of this item: "These needles are sold by pair, without the cable, so don't forget to also add the cable to your order." So we do not understand the 2-star review.
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Acheteur vérifié
Rating: 1 out of 5
My package was never delivered it is out there I don't know where to retrieve it (yet paid)
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address so we can look into the incident of this delivery. Thank you.
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Acheteur vérifié
Rating: 1 out of 5
Order shipped quickly apparently, but the carrier has been "playing" with me since Monday, and to this day my package is still not delivered. Unacceptable.... I wanted a delivery in mondial relay but MY mondial relay is not referenced...
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this delivery incident. Do not hesitate to contact us at this address, so we can help you: [email protected] Best regards.
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Acheteur vérifié
Rating: 3 out of 5
We did not receive the color of yarn we wanted. Disappointment!)(
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please do not hesitate to contact us if there is an error on our part: [email protected]
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Acheteur vérifié
Rating: 1 out of 5
Order placed on November 16 and still not delivered on November 25
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Acheteur vérifié
Rating: 3 out of 5
Very long delivery time, I have an order in progress from November 18, not delivered to this day
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Acheteur vérifié
Rating: 1 out of 5
No response to my email, my order was thrown into my garden by the delivery person (over the gate) because I was absent when he passed. My dogs destroyed the package. I would like the yarn to be resent to me for free. Thank you.
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Response from Lidia Crochet Tricot
Hello, We are sorry for this incident. Your request has been taken into account. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
The speed of shipping However, one of the products does not meet my expectations
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Acheteur vérifié
Rating: 3 out of 5
The last ball ordered was completely tangled and I find that the colors displayed on the site do not correspond at all to reality. Otherwise, good quality yarn, the other orders I placed satisfied me. I was just unlucky this time.
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Acheteur vérifié
Rating: 2 out of 5
The delivery people are extremely rude and during the delivery of my last order, we had a very strong argument
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Acheteur vérifié
Rating: 3 out of 5
The transport and packaging; the wools are placed like that and the packaging is aside; it's a lack of seriousness; the threads are pulled in the skeins; I am disappointed with the packaging; and I will surely stop ordering from you because this is the second time; the first time I said nothing, it could have been a beginner but at the price of the wool, it's the least correction to have a correct shipment.
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Acheteur vérifié
Rating: 3 out of 5
Shipping costs are too high
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Acheteur vérifié
Rating: 3 out of 5
Improve communication and be able to reach customer service easily without being bounced from one email address to another and ultimately getting no response. My issues with the brittle Maya that deforms are not resolved at all. I love the quality of the offered threads.
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Acheteur vérifié
Rating: 1 out of 5
Very disappointed. I received a gift card in June with free Lydia yarns. In November I ordered and entered the code to obtain this lot. I was told that this code has not existed since 2021! I insisted that I received it in June. They don't believe me...
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Response from Lidia Crochet Tricot
Hello, It is impossible to receive a gift card from last year, they no longer exist. You must have kept this card since 2021, but unfortunately it can no longer be used now.
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Acheteur vérifié
Rating: 1 out of 5
The questions on the YT channel are also related to the shop. They create the desire to buy in the shop or not. If we do not answer the questions on the channel, it necessarily has consequences on the shop.
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Response from Lidia Crochet Tricot
You mix things up and you take revenge here. The requested review is about the order, service received from the shop, quality of yarn, in no way about the response rate to YouTube comments. It is impossible to respond to all YouTube comments, please take that into account.
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Acheteur vérifié
Rating: 1 out of 5
I still haven't received my order.
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Acheteur vérifié
Rating: 3 out of 5
Delivery, I received my package after 20 days
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Acheteur vérifié
Rating: 1 out of 5
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Acheteur vérifié
Rating: 3 out of 5
Satisfied with the speed of delivery as well as the prices but very disappointed with the packaging because knitting needles in an envelope get bent during shipping, it would be wiser to send in a cardboard package to avoid this inconvenience to customers
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this email address so we can address this unfortunate incident: [email protected]
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Acheteur vérifié
Rating: 3 out of 5
Explain where the tutorial is when we pay to get it!
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. The tutorials are available from your customer account (in the downloads section), or via the download links you receive in the confirmation emails of your order.
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Acheteur vérifié
Rating: 3 out of 5
The Lidia crochet knitting site is very good, quality material, the downside is the DPD or Chronopost delivery, unfortunately to be avoided, so I no longer order.
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Acheteur vérifié
Rating: 1 out of 5
Hello, I found an obvious lack of commercial policy..
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Response from Lidia Crochet Tricot
Hello, You requested the addition of an item after your order was shipped. Orders are shipped within 24 hours, unfortunately, we cannot add an item once an order has already been shipped. So leaving a one-star review for that is very dishonest.
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Acheteur vérifié
Rating: 2 out of 5
Color not matching my order compared to my first order, email sent to find a solution, no response. See the attached photo. I cannot finish my work. Refund or reshipment of 12 identical balls from my second order and of course for free. I am counting on you. Best regards. Sylvie Quelin
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We cannot guarantee the same dye lot on multiple orders, colors may change between different lots and that is normal. You have not received a response because your email was sent last night, we have not yet had time to respond. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
Paying more for shipping to be delivered faster, 7 days later still have not received my order
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Acheteur vérifié
Rating: 3 out of 5
The way to use loyalty points in the shop is not smooth
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Acheteur vérifié
Rating: 3 out of 5
I really like your tutorials, you are the only one of all that I have watched to explain so well, however, this is the second time I order and receive wool that is completely damaged, I am a bit disappointed
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Response from Lidia Crochet Tricot
Hello, Thank you for your orders. Please contact us at this address so we can look into this incident: [email protected]
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Acheteur vérifié
Rating: 3 out of 5
2 things to improve - the communication on YT which serves as a showcase for this commercial site. I am still waiting for a response to my question on the last video, not one that dates back 5 years, but the one from last week. To make purchases, you need to create desire. You need to be a bit more commercial - the range of wool is a bit limited in choice.
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Acheteur vérifié
Rating: 2 out of 5
I have placed three orders but the deliveries are catastrophic. DPD gives an appointment but always pushes it to the next day and I see it more because it was scheduled for Monday but postponed without a date
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Acheteur vérifié
Rating: 3 out of 5
Fast delivery
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Response from Lidia Crochet Tricot
Hello, Thank you for your order and your feedback. Could you please specify what we can improve? Thank you.
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Acheteur vérifié
Rating: 3 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Every time you order, you give 3 stars. Could you elaborate on your review so that we can understand why we do not deserve 5 stars. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
I still haven't received my order.
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Response from Lidia Crochet Tricot
Hello, we thank you for your order. If you encounter a delivery issue, please contact us at this address so we can see and help you: [email protected] Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Hello, I find that when we place orders of 100 euros, receiving a gift card of 3% is mocking people. That's 3 euros for 100 euros of purchase. That's my opinion, I am very disappointed.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. The winning lot in the card is purely random, we do not know which lot you will win. This time you received a 3% code, as you could have received a wool lot, or a gift card, or even the grand prize, an Apple laptop. However, we do not understand the 2-star rating regarding the won lot. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
Speed in delivery and availability of products
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Acheteur vérifié
Rating: 1 out of 5
When I received my order I noticed that the secured eyes 28 mm in orange and brown 24 mm were all damaged and scratched. I thought that Lidia crochet was serious well no. really disappointed.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address ([email protected]), we will find a solution for this incident. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
You are losing your relationship with us crocheters who have been following you for a long time and buying your wool not to respond to us at least, I find that really unfortunate, we often wait for your response to start our work, it is precisely this relationship from the beginning that I appreciated in addition to your tutorials.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We always respond very quickly regarding your orders (shop questions, etc.). Unfortunately, your review is not related to our shop but you are giving a review related to a request for crochet/knitting technical advice. Lidia does respond, but it should be noted that if half of her subscribers send a message per year (which is very few apparently), that makes 250,000 messages per year, so about 684 messages per day to respond to. Would you be able to respond to this quantity of messages?
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Acheteur vérifié
Rating: 1 out of 5
I have not yet received the package.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. If it is a delivery to Switzerland, the delays may be longer due to customs, but do not hesitate to contact us: [email protected] Best regards.
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Acheteur vérifié
Rating: 3 out of 5
No response to my questions, so three stars.
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Acheteur vérifié
Rating: 3 out of 5
Disappointed by the I cord which is difficult to work with and I started the amber bag from crochet maniak and I will never have enough yarn to make this bag which according to the tutorial only requires 2 skeins
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Acheteur vérifié
Rating: 3 out of 5
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