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Rating: 3 out of 5
I still haven't received my two orders, it's getting longer and longer.
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Customer reviews of Lidia Crochet Tricot
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 36 501 published reviews
Summary of reviews
The online store Lidia Crochet Tricot consistently impresses customers with its swift delivery, often noted for packages arriving quickly and in excellent condition. Many have highlighted the efficiency of shipping times, with orders reaching destinations, such as Canada from Portugal, within just a few days. Product quality is another standout aspect, as the yarn and threads are frequently described as superior, with many users expressing satisfaction with the texture and performance, such as the ease of crocheting without tangles or splits.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
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Rating: 1 out of 5
Nothing more. I will no longer be a customer.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry that you encountered an issue with our items. Could you please provide us with more details so we can assist you?
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Rating: 3 out of 5
Hello, I have been waiting for my package for 3 days, DPD is a very bad carrier. They are very poorly organized! I called them several times a day to get my package.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address: [email protected] We will help you and open a claim with the carrier to speed up the delivery. Best regards.
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Rating: 3 out of 5
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Rating: 3 out of 5
2 spools of trapixel out of three purchased weigh less than 600 g.
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Rating: 2 out of 5
A third of my order is missing, I sent messages about my order and received no response.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us here: [email protected], a response will be given to you within 24 hours (except weekends and holidays). Best regards.
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Rating: 2 out of 5
Too long to receive the order
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You placed this order on 12/08. The package was sent the same day to a relay point in France. It arrived at this relay point on 19/08. Considering the weekend and Monday 15/08, the package arrived 4 working days after shipping. So it is indeed within the announced deadlines. Best regards.
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Rating: 3 out of 5
I have a problem with a delivery to a relay point and Lidia crochet leaves me to sort it out I think that in this case Lidia crochet could have contacted the relay point to solve my problem which is still not resolved
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We have indicated what to do to retrieve your package. The delivery is at a relay point, you need to go to this relay point, but you refuse to do so. We have responded to your emails every time and we have sent you the delivery receipts.
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Rating: 1 out of 5
Still haven't received my package, the company DPD doesn't know where my package is, it's the first time this has happened to me
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Rating: 2 out of 5
Hello I am disappointed with the rafaelo yarn it is not the same as the "monoï bag" tutorial
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Yes, this range has changed in recent months, we announced it. You can still use it for previous projects, only the necessary quantity may change.
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Rating: 2 out of 5
I sent you two orders, you could have grouped them since a problem occurred.
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Rating: 3 out of 5
Good but not all the yarns, the BB yarn does not live up to its promises. The quality is very disappointing.
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Rating: 2 out of 5
I ordered 3 balls of omy in 2021 and I recommend 6 others now in a year the color changes without warning yesterday I was asked to send a photo and no response I ask did you receive the photo no response today also no response.
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Rating: 3 out of 5
Regarding shipping costs. They should be free for loyal and regular customers.
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Rating: 3 out of 5
Still haven't received my package. Very unhappy with the carrier while shipping costs are very expensive!
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Rating: 1 out of 5
I never received my order
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Response from Lidia Crochet Tricot
Hello, Your package was sent on 27/07. They tried to deliver it on 29/07, but delivery was not possible due to a lack of information (door code, intercom). Please contact us by email at this address: [email protected] We will send you the tracking link and explain how to request a new delivery, add an address supplement. Best regards.
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Rating: 3 out of 5
I have not yet received my package
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We apologize for this delivery incident. Please contact us at this email address so we can assist you: [email protected] Best regards.
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Rating: 3 out of 5
The bag arrived damaged opened on the side but nothing was missing from my order
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Rating: 1 out of 5
Rafaelo product of poor quality, the thread breaks as soon as you tighten the sliding knot... after 10 tries I give up, even pulling gently it breaks... very disappointed with this thread because given the price I expected quality... but in the end I am left with 2 spools that will be useless, this is the second time I order products and I am not satisfied..
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Rating: 1 out of 5
Hello, I ordered a spool of icorde 09 and I had marked by bank transfer because I couldn't use my cards, I wanted to cancel but it was impossible so I reordered with a new card that belonged to someone else, it told us it was ok but nothing happened and I explained it by email but the response was we will send you your order when you have made your transfer, I do not want to make a transfer because it is impossible for me to move, what can I do?
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Response from Lidia Crochet Tricot
Hello, You placed an order by bank transfer but you did not make the transfer. You need to place an order by credit card in this case. (or payment by Paypal). In this case, you gave us 1 star on the review while from our side there was no error/fault/etc.
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Rating: 1 out of 5
I sent you an email in which I informed you that my order dated July 12 under number 455940 had still not arrived. I have not received any response. Thank you for keeping me informed about the follow-up to my request. Best regards
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Rating: 3 out of 5
The shipping of the package is long (2 days), delivery time is correct, shipping costs are expensive and the yarn is cut and renewed in places.
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Rating: 3 out of 5
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Rating: 3 out of 5
I am very disappointed with the Rafaelo yarn, very difficult to work with, and moreover, I find the shipping costs very excessive
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Rating: 3 out of 5
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Rating: 2 out of 5
I don't have my order yet, long shipping time
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address ([email protected]), we will look into why the package has not yet been delivered. Best regards.
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Rating: 3 out of 5
Two stars less because no little gifts, regardless of the order amount, with my last one amounting to 222 euros (that's still a nice order!!!) nothing!!!!!! I expected a little something, but no, nothing!!!!! compared to others, it's a big minus!!!!! for the rest, everything is fine, but this downside makes me reconsider, I will certainly change suppliers!!!!
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Rating: 3 out of 5
Contrary to what you say, the delivery is quite long; the quality of the yellow and green baby wools is not great, but the pink is sublime.
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Rating: 3 out of 5
The quality of the balls I received is very noticeably different from the previous ones??
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Response from Lidia Crochet Tricot
Hello, Thank you for your orders. Indeed, TrapiXL is a recycled product, between colors the material is not the same, we indicate this in red on the page of this range. Best regards.
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Rating: 1 out of 5
Terrible transport and no way to communicate with the site. I do not recommend this site.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident you had with the carrier. You contacted us by email and we sent you your tracking links. The tracking is also sent by email when your order is shipped. Best regards.
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Rating: 3 out of 5
The product is completely compliant. But the delivery person gave my package to the mother of a neighbor without informing me! He declared that the package had been handed over in person!!!! Fortunately, she was honest because I don't know her.
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Rating: 1 out of 5
I still haven't received my package. Mystery
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident, please contact us at this address so we can check why the package has not yet been delivered: [email protected]
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Rating: 2 out of 5
I have not yet received my order, so I cannot evaluate it.
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Rating: 3 out of 5
The color of the skeins is never marked, there are only numbers! We don't know what color we are buying, so I don't always buy and I go to a haberdashery. On the site, we should be able to choose the thread based on its size, this search is non-existent. We should also be able to indicate the name of a thread and start a search to find an equivalent thread (if the colors are not appealing, for example). Last negative point (I am sorry...) the site looks outdated which is really a shame because it does not match Lidia's sparkling personality ?? Thank you Lidia for your talent ??
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Rating: 3 out of 5
The package was very damaged and torn
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Rating: 3 out of 5
Order placed 7 days ago, still not delivered even though the deadlines were very short during my previous orders. My order was supposed to be delivered today, but I received a message from DPD informing me that it will not be possible…
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this delivery incident, please contact our customer service via this messaging: [email protected]. We will see what is happening with your package.
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Rating: 3 out of 5
Transport too long and not practical Package difficult to retrieve Few relays Delivery not made even if we are at home Finding other transport organizations would be beneficial
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Rating: 2 out of 5
I sent a message for information regarding payment ?? No response ??
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Response from Lidia Crochet Tricot
Hello, Did you contact us at this address?: [email protected] We respond to all emails, and especially very quickly. Your order was made with a bank transfer payment. We have not yet received this transfer.
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Rating: 2 out of 5
I have not received my order after a week
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