Customer reviews of Lidia Crochet Tricot

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I really like the quality of your products, however your delivery service is terrible.

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Order placed 15 days ago and no news, no update for the transport, I don't know where it is... no message to inform about the delay or any other reason, I wanted these materials to make a project for Christmas. Very disappointed, I hope to have an explanation very soon.

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UPS marked my package as delivered but it is not in the mailbox.

Happy with my order of Lidia wool.

Recently, I ordered 6 skeins of Maya yarn. Everything went well, as usual. I received a message from UPS saying that my delivery was made, but I never received my skeins of wool. Apparently, my package got lost. None of my neighbors received this package. Since then, I hesitate to place another order. The amount is not very important, about twenty euros, but still. From now on, I will choose a supplier that does not use UPS as a carrier.

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Always very happy to place an order and always delighted with my order and the quality of the products.

Thank you for your attention, your explanations are always top-notch and your products are nice...

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I ordered my wool and to this day I still haven't received anything

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The wool is of very good quality, I am very satisfied with my purchase, I highly recommend it.

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The tracking was not correct...a message telling me that the package was arriving in the morning, then in the afternoon and finally :-) it was put in my mailbox in the morning hi! hi! I thought I had to be present to receive it! Nothing serious...

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I really like her way of working, very square and precise like her works by the way.

Good evening, first of all, I would like to let you know that regarding the quality of your products, I am satisfied and I love the tutorials. However, I am very unhappy regarding the delivery. I sent you an email about this. I pay delivery fees of 5.90 euros to be delivered at home because I cannot move. However, my last three orders have ended up at a relay point by default. So I have to ask someone to go pick it up. I will end up not ordering anymore, which I would really regret. The delivery person is UPS, who are also unreachable. If you could solve this problem, it would be wonderful because I love crocheting. Thank you for reading my message.

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Bravo to the customer service that responds quickly.

Received correctly, well packaged especially for the aerosol products.

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I fell into the wrong flood period. But the customer service reacted very well. Thank you. Happy with my order

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I am absolutely not satisfied with the delivery. After a week of delay (email explaining weather problems), I just received a message saying that the delivery could not be made, so the package is available for click and collect. I didn't pay for that, I need to find the click and collect. I appreciated the quick response to my email asking for explanations about the delivery delay. This hiccup does not make me want to place new orders

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I have points and I absolutely do not know how to use them, I don't even know if the points are cumulative. I tried once to use them, with no result.

Hello, generally the wools I bought are of good quality-price ratio. The quantity of yarn is a bit more than other competing YouTubers, and that's great. They are pleasant to crochet for me. The only downside, I would like yarns with less acrylic, and more merino, alpaca,... But colors are top??

Good product overall. The tutorials are great. Just a small remark, it's a pity that the delivery time is not shorter, a bit long in my opinion compared to other suppliers

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I have not received my package

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The creations are magnificent. The wools are great, but for me, everything that is wool itches... maybe it would be good to provide a similar wool each time...? And sometimes be less quick when sharing creations. I know we can use the scroll wheel but it's not great for me. Otherwise, everything is perfect ??

The products are very good, I am satisfied on that side. The problem comes from the deliveries which are often problematic. My last order was supposed to be delivered on Saturday, November 16, but UPS did not deliver the package and I am now told that it is being held and will be delivered at a later date, without telling me exactly when. After contacting customer service, I am told that they are looking for my package and that I will have news in about ten days. I had already encountered delivery difficulties with DPD and UPS is even worse. I paid 85.95 and I am not sure I will see the merchandise. I have often ordered from Lidia for a year, at least once a month, but the delivery problems make me think that I may not be able to order anymore. It's really a shame.

Improve customer service

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