The online store Lidia Crochet Tricot consistently impresses customers with its swift delivery, often noted for packages arriving quickly and in excellent condition. Many have highlighted the efficiency of shipping times, with orders reaching destinations, such as Canada from Portugal, within just a few days. Product quality is another standout aspect, as the yarn and threads are frequently described as superior, with many users expressing satisfaction with the texture and performance, such as the ease of crocheting without tangles or splits.
I ordered 4 balls of baby vely red color 03 to make 2 big Christmas gnomes, but the red does not meet my expectations and I therefore contacted customer service who immediately replied that I could return these items at my expense and get a refund for the balls. It should be noted that the package arrives at home and not at a relay point, which means that the costs amount to 11.70 in my case, the price of my 4 balls: 12.80, so very discouraging.. I admit to being a little disappointed. I just ordered baby vely red color 011, fingers crossed!!
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry that the color does not suit you. We do not cover the return in this case, since the photos on the site are accurate. With each change of shade, we also change the photos. However, we do accept returns. Thank you for your understanding.
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 1 out of 5
Nothing more. I will no longer be a customer.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry that you encountered an issue with our items. Could you please provide us with more details so we can assist you?
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Acheteur vérifié
Rating: 4 out of 5
I love the tutorials that are well explained thank you
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Rating: 4 out of 5
I really appreciated the speed of the order, however I was disappointed not by the quality of the Baby vely wool (which I knew) but by the color which for me did not meet my expectations. It is the color 03 that I intended for two big gnomes. Lidia had made it with the 03 for the red part, when looking at the screen the 03 and the gnome there is really a difference, I hesitated for a long time but I trusted Lidia... actually the red 03 leans towards orange-red, 4 skeins in the trash.... I think the dye lots have completely changed... it's not a Christmas red ?? this is the first time I am disappointed
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry that the color does not meet your expectations. Indeed, if a color changes we immediately change the photos on the shop. So all shades are in accordance with the photos, but it should be noted that the photos do not display exactly the same on the multitude of screens that exist on the market. Best regards.
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Rating: 4 out of 5
Wool prices a bit expensive.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
I really like these tutorials, varied, modern, very easy to follow. A small downside for me, I find that the quality of some wools is not great. But I continue to buy without any problem
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Rating: 4 out of 5
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Rating: 4 out of 5
The wool is beautiful
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Rating: 4 out of 5
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Rating: 4 out of 5
I really like the explanations given with the tutorials. I would just appreciate it to be a bit slower during the explanations as I can't follow at the same time. Other than that, everything is clear
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Very good quality items, fast shipping, many items unavailable, disappointed with the delivery company 'DPD'
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Rating: 4 out of 5
In one of my last orders, some skeins were missing.
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Rating: 4 out of 5
I give 4 stars because we can always do better, but it's a super product, exactly what I expected.
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Acheteur vérifié
Rating: 2 out of 5
A third of my order is missing, I sent messages about my order and received no response.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us here: [email protected], a response will be given to you within 24 hours (except weekends and holidays). Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Always satisfied with the quality of the products only downside I had it delivered for the first time to a relay point and I still haven't received my order I hope it won't be long. I really like the tutorials which are very well explained and the original ideas keep it up and thank you for these good moments I spend in your company
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Acheteur vérifié
Rating: 2 out of 5
Too long to receive the order
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You placed this order on 12/08. The package was sent the same day to a relay point in France. It arrived at this relay point on 19/08. Considering the weekend and Monday 15/08, the package arrived 4 working days after shipping. So it is indeed within the announced deadlines. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
The speed of shipping
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Acheteur vérifié
Rating: 4 out of 5
A bit disappointed by the delivery time because it was indicated 2-3 working days and I think we are more on 5-6 days. But the color of the wool is superb. Let's see how it holds up over time
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 1 out of 5
Still haven't received my package, the company DPD doesn't know where my package is, it's the first time this has happened to me
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Acheteur vérifié
Rating: 4 out of 5
I only do Lidia's tutorials and I'm delighted, even though I don't live in France, I do them with other styles of wool and it works too. I order when I'm in France, because from Singapore ???? shipping costs are very expensive, too bad. After-sales service is also very good. In short! Everything is PERFECT ????
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Acheteur vérifié
Rating: 2 out of 5
Hello I am disappointed with the rafaelo yarn it is not the same as the "monoï bag" tutorial
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Yes, this range has changed in recent months, we announced it. You can still use it for previous projects, only the necessary quantity may change.
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Rating: 4 out of 5
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Rating: 4 out of 5
An item was missing from my order but the service was very quick to resend it
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Acheteur vérifié
Rating: 2 out of 5
I sent you two orders, you could have grouped them since a problem occurred.
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Acheteur vérifié
Rating: 4 out of 5
Item as described. Fast shipping. But shipping costs are very high.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Comprador verificado
Rating: 4 out of 5
The page is very simple and easy to make orders that arrive on time. The thread has beautiful colors but the cupid unravels a bit and gets caught on the needle. Also, I have already made four orders, three of more than forty euros and they have not had any detail, that's why I don't give them five stars
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Acheteur vérifié
Rating: 2 out of 5
I ordered 3 balls of omy in 2021 and I recommend 6 others now in a year the color changes without warning yesterday I was asked to send a photo and no response I ask did you receive the photo no response today also no response.
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Acheteur vérifié
Rating: 4 out of 5
Delivery times a bit longer than advertised. However, the delivery information is appreciated. Thank you.
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
Delivery arrived as indicated.
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Acheteur vérifié
Rating: 4 out of 5
I really like these cottons and Lidia makes very nice things that she explains well.
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