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Rating: 1 out of 5
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Customer reviews of Lidia Crochet Tricot
Trust Attestation
9,7
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Overall rating: 9,7 out of 10
Based on 36 501 published reviews
Summary of reviews
The online store Lidia Crochet Tricot consistently impresses customers with its swift delivery, often noted for packages arriving quickly and in excellent condition. Many have highlighted the efficiency of shipping times, with orders reaching destinations, such as Canada from Portugal, within just a few days. Product quality is another standout aspect, as the yarn and threads are frequently described as superior, with many users expressing satisfaction with the texture and performance, such as the ease of crocheting without tangles or splits.
Reviews 1 and 2 stars
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Rating: 1 out of 5
The quality of the products is very very good and at reasonable prices.
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Rating: 1 out of 5
I cannot give ratings since my order cannot be delivered. I've been battling with the delivery service for a week, being told by phone every evening that it will be delivered the next day to my pickup point, and of course nothing at all. I am very disappointed and especially very angry.
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Response from Lidia Crochet Tricot
Hello, We are sorry for this delivery incident. Please contact us at this email address so we can assist you and open a claim with the carrier: [email protected]
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Rating: 2 out of 5
My package is still not available, it has only been in Bordeaux since yesterday, for me, the delay is too long for receiving the package. It's not specifically you but the delivery.
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Rating: 1 out of 5
Simply deliver the orders.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, You placed an order that you canceled and requested a refund. We have canceled your order and processed the refund, so we do not understand this 1-star rating?
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Rating: 2 out of 5
I cannot evaluate you because I still have not received my order after 8 days since I placed it.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You forgot to order a ball of yarn and you requested a commercial gesture for the shipping costs. This is not possible since the shipping costs are more expensive than the ball of yarn itself. So you are giving us one star in the review. This review is not very sincere. Best regards.
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Rating: 2 out of 5
Hello the wool perfect but for my circular needles I need the plastic wire because I can't do anything too bad regards Sylvie
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You did not order the cables for your circular needle tips. This message is indicated on the page of this item: "These needles are sold by pair, without the cable, so don't forget to also add the cable to your order." So we do not understand the 2-star review.
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Rating: 1 out of 5
My package was never delivered it is out there I don't know where to retrieve it (yet paid)
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address so we can look into the incident of this delivery. Thank you.
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Rating: 1 out of 5
Order shipped quickly apparently, but the carrier has been "playing" with me since Monday, and to this day my package is still not delivered. Unacceptable.... I wanted a delivery in mondial relay but MY mondial relay is not referenced...
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this delivery incident. Do not hesitate to contact us at this address, so we can help you: [email protected] Best regards.
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Rating: 1 out of 5
Order placed on November 16 and still not delivered on November 25
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Rating: 1 out of 5
No response to my email, my order was thrown into my garden by the delivery person (over the gate) because I was absent when he passed. My dogs destroyed the package. I would like the yarn to be resent to me for free. Thank you.
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Response from Lidia Crochet Tricot
Hello, We are sorry for this incident. Your request has been taken into account. Best regards.
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Rating: 2 out of 5
The delivery people are extremely rude and during the delivery of my last order, we had a very strong argument
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Rating: 1 out of 5
Very disappointed. I received a gift card in June with free Lydia yarns. In November I ordered and entered the code to obtain this lot. I was told that this code has not existed since 2021! I insisted that I received it in June. They don't believe me...
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Response from Lidia Crochet Tricot
Hello, It is impossible to receive a gift card from last year, they no longer exist. You must have kept this card since 2021, but unfortunately it can no longer be used now.
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Rating: 1 out of 5
The questions on the YT channel are also related to the shop. They create the desire to buy in the shop or not. If we do not answer the questions on the channel, it necessarily has consequences on the shop.
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Response from Lidia Crochet Tricot
You mix things up and you take revenge here. The requested review is about the order, service received from the shop, quality of yarn, in no way about the response rate to YouTube comments. It is impossible to respond to all YouTube comments, please take that into account.
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Rating: 1 out of 5
I still haven't received my order.
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Rating: 1 out of 5
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Rating: 1 out of 5
Hello, I found an obvious lack of commercial policy..
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Response from Lidia Crochet Tricot
Hello, You requested the addition of an item after your order was shipped. Orders are shipped within 24 hours, unfortunately, we cannot add an item once an order has already been shipped. So leaving a one-star review for that is very dishonest.
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Rating: 2 out of 5
Color not matching my order compared to my first order, email sent to find a solution, no response. See the attached photo. I cannot finish my work. Refund or reshipment of 12 identical balls from my second order and of course for free. I am counting on you. Best regards. Sylvie Quelin
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We cannot guarantee the same dye lot on multiple orders, colors may change between different lots and that is normal. You have not received a response because your email was sent last night, we have not yet had time to respond. Best regards.
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Rating: 2 out of 5
I have placed three orders but the deliveries are catastrophic. DPD gives an appointment but always pushes it to the next day and I see it more because it was scheduled for Monday but postponed without a date
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Rating: 2 out of 5
Hello, I find that when we place orders of 100 euros, receiving a gift card of 3% is mocking people. That's 3 euros for 100 euros of purchase. That's my opinion, I am very disappointed.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. The winning lot in the card is purely random, we do not know which lot you will win. This time you received a 3% code, as you could have received a wool lot, or a gift card, or even the grand prize, an Apple laptop. However, we do not understand the 2-star rating regarding the won lot. Best regards.
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Rating: 1 out of 5
When I received my order I noticed that the secured eyes 28 mm in orange and brown 24 mm were all damaged and scratched. I thought that Lidia crochet was serious well no. really disappointed.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address ([email protected]), we will find a solution for this incident. Best regards.
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Rating: 2 out of 5
You are losing your relationship with us crocheters who have been following you for a long time and buying your wool not to respond to us at least, I find that really unfortunate, we often wait for your response to start our work, it is precisely this relationship from the beginning that I appreciated in addition to your tutorials.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We always respond very quickly regarding your orders (shop questions, etc.). Unfortunately, your review is not related to our shop but you are giving a review related to a request for crochet/knitting technical advice. Lidia does respond, but it should be noted that if half of her subscribers send a message per year (which is very few apparently), that makes 250,000 messages per year, so about 684 messages per day to respond to. Would you be able to respond to this quantity of messages?
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Rating: 1 out of 5
I have not yet received the package.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. If it is a delivery to Switzerland, the delays may be longer due to customs, but do not hesitate to contact us: [email protected] Best regards.
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Rating: 1 out of 5
Nothing more. I will no longer be a customer.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry that you encountered an issue with our items. Could you please provide us with more details so we can assist you?
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Rating: 2 out of 5
A third of my order is missing, I sent messages about my order and received no response.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us here: [email protected], a response will be given to you within 24 hours (except weekends and holidays). Best regards.
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Rating: 2 out of 5
Too long to receive the order
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You placed this order on 12/08. The package was sent the same day to a relay point in France. It arrived at this relay point on 19/08. Considering the weekend and Monday 15/08, the package arrived 4 working days after shipping. So it is indeed within the announced deadlines. Best regards.
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Rating: 1 out of 5
Still haven't received my package, the company DPD doesn't know where my package is, it's the first time this has happened to me
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Rating: 2 out of 5
Hello I am disappointed with the rafaelo yarn it is not the same as the "monoï bag" tutorial
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Yes, this range has changed in recent months, we announced it. You can still use it for previous projects, only the necessary quantity may change.
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Rating: 2 out of 5
I sent you two orders, you could have grouped them since a problem occurred.
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Rating: 2 out of 5
I ordered 3 balls of omy in 2021 and I recommend 6 others now in a year the color changes without warning yesterday I was asked to send a photo and no response I ask did you receive the photo no response today also no response.
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Rating: 1 out of 5
I never received my order
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Response from Lidia Crochet Tricot
Hello, Your package was sent on 27/07. They tried to deliver it on 29/07, but delivery was not possible due to a lack of information (door code, intercom). Please contact us by email at this address: [email protected] We will send you the tracking link and explain how to request a new delivery, add an address supplement. Best regards.
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Rating: 1 out of 5
Rafaelo product of poor quality, the thread breaks as soon as you tighten the sliding knot... after 10 tries I give up, even pulling gently it breaks... very disappointed with this thread because given the price I expected quality... but in the end I am left with 2 spools that will be useless, this is the second time I order products and I am not satisfied..
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Rating: 1 out of 5
Hello, I ordered a spool of icorde 09 and I had marked by bank transfer because I couldn't use my cards, I wanted to cancel but it was impossible so I reordered with a new card that belonged to someone else, it told us it was ok but nothing happened and I explained it by email but the response was we will send you your order when you have made your transfer, I do not want to make a transfer because it is impossible for me to move, what can I do?
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Response from Lidia Crochet Tricot
Hello, You placed an order by bank transfer but you did not make the transfer. You need to place an order by credit card in this case. (or payment by Paypal). In this case, you gave us 1 star on the review while from our side there was no error/fault/etc.
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Rating: 1 out of 5
I sent you an email in which I informed you that my order dated July 12 under number 455940 had still not arrived. I have not received any response. Thank you for keeping me informed about the follow-up to my request. Best regards
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Rating: 2 out of 5
I don't have my order yet, long shipping time
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. Please contact us at this address ([email protected]), we will look into why the package has not yet been delivered. Best regards.
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Rating: 1 out of 5
Terrible transport and no way to communicate with the site. I do not recommend this site.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident you had with the carrier. You contacted us by email and we sent you your tracking links. The tracking is also sent by email when your order is shipped. Best regards.
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Rating: 1 out of 5
I still haven't received my package. Mystery
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. We are sorry for this incident, please contact us at this address so we can check why the package has not yet been delivered: [email protected]
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Rating: 2 out of 5
I have not yet received my order, so I cannot evaluate it.
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