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Rating: 1 out of 5
UPS marked my package as delivered but it is not in the mailbox.
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Customer reviews of Lidia Crochet Tricot
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 36 501 published reviews
Summary of reviews
The online store Lidia Crochet Tricot consistently impresses customers with its swift delivery, often noted for packages arriving quickly and in excellent condition. Many have highlighted the efficiency of shipping times, with orders reaching destinations, such as Canada from Portugal, within just a few days. Product quality is another standout aspect, as the yarn and threads are frequently described as superior, with many users expressing satisfaction with the texture and performance, such as the ease of crocheting without tangles or splits.
Reviews 1 and 2 stars
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Rating: 2 out of 5
I ordered my wool and to this day I still haven't received anything
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Rating: 2 out of 5
Good evening, first of all, I would like to let you know that regarding the quality of your products, I am satisfied and I love the tutorials. However, I am very unhappy regarding the delivery. I sent you an email about this. I pay delivery fees of 5.90 euros to be delivered at home because I cannot move. However, my last three orders have ended up at a relay point by default. So I have to ask someone to go pick it up. I will end up not ordering anymore, which I would really regret. The delivery person is UPS, who are also unreachable. If you could solve this problem, it would be wonderful because I love crocheting. Thank you for reading my message.
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Rating: 2 out of 5
I am absolutely not satisfied with the delivery. After a week of delay (email explaining weather problems), I just received a message saying that the delivery could not be made, so the package is available for click and collect. I didn't pay for that, I need to find the click and collect. I appreciated the quick response to my email asking for explanations about the delivery delay. This hiccup does not make me want to place new orders
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Rating: 1 out of 5
I have not received my package
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Rating: 2 out of 5
Improve customer service
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Rating: 2 out of 5
Still waiting for my order
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Rating: 2 out of 5
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Rating: 1 out of 5
I ordered on 4/11/24 with a delivery in 2 days and to this day I still haven't received my order
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Rating: 1 out of 5
Hello, I can't judge for now since I haven't received anything yet. Delivery is normally scheduled for Friday. I am a bit disappointed because we could have been informed at the time of the order. I only saw after the disaster in Spain because I don't have a television. That will make almost 15 days of delivery delay... we are far from the 24 hours announced on the site. But the least nice thing is that I didn't even get an email or anything to inform me. Nevertheless, I can't wait to receive my delivery, can't wait to crochet. Have a nice day. Best regards. Mrs. Barbier Delphine.
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Rating: 1 out of 5
Not good to say there is a problem with placing the order, the site has changed, we took more than half an hour to order, then the delivery time was not respected, anyway...
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Rating: 1 out of 5
I can't evaluate anything since I haven't received the package.
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Rating: 1 out of 5
Still no delivery by UPS. Very disappointed!
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Rating: 2 out of 5
Still haven't received my order
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Rating: 1 out of 5
Order placed on October 30, still not shipped due to weather events beyond control, so giving feedback on an order I have not yet received and which is still considered in preparation by the sender is complicated.
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Rating: 1 out of 5
Hello, I have not yet received my last order
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Rating: 2 out of 5
Reduce delivery times
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Rating: 2 out of 5
I received a gift card. Following an email exchange, I thought he would make a commercial gesture to send me the lot I had won. (the error came from my PC which 'skipped' the promo code I had indicated) .... Then, a problem with the delivery ...
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 1 out of 5
I rate one star on my last order because paying fees for a return is unacceptable on an order of over 120 euros not counting all the other orders being a good customer has no value
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Response from Lidia Crochet Tricot
Hello, Thank you for your orders. But the return policy has nothing to do with the price of the order. Prices are calculated and we cannot take return fees into account. Thank you for your understanding.
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Rating: 2 out of 5
Delivery requested at home and package delivered to a relay point without the carrier calling me or presenting themselves at home. The delivery request at the order was not respected. Great dissatisfaction!
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 2 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You left us a negative review, but without specifying what was wrong. In order to assist you better, could you please provide us with more information? Best regards.
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Rating: 2 out of 5
I think you should change the carrier to UPS because it's a big hassle with them. I really like what you do on your site, but unfortunately if I see that it's still UPS for delivery, I will cancel my order.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] You can also choose delivery to a relay point with Mondial Relay. Best regards.
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Rating: 2 out of 5
I still haven't received the order, I had clearly indicated the delivery address which is my home. The package was delivered directly to another address without going through my home, and I am certain because I was present the day DPD supposedly wanted to come. Too bad because I really like Lidia crochet, both her yarn and her models, but going through DPD is too complicated.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 1 out of 5
I did not receive an order I paid for because their carrier is dishonest and claims to have delivered it to me, saying it will be delivered later, on the same day. And Lidia crochet thinks I am a liar apparently.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 2 out of 5
Delivery times too long for high fees
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You left us a negative review, but without specifying what was wrong. In order to assist you better, could you please provide us with more information? Best regards.
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Rating: 1 out of 5
I still don't have my order. A delivery paid to be delivered within 2/3 days, and here it is more than a week!! The carrier says my order has arrived, but I have NOTHING
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 1 out of 5
You should perhaps deliver my package. I received a delivery notice in my mailbox and in fact, the package was never delivered!!!!!
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You left us a negative review, but without specifying what was wrong. In order to assist you better, could you please provide us with more information? Best regards.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You left us a negative review, but without specifying what was wrong. In order to assist you better, could you please provide us with more information? Best regards.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You left us a negative review, but without specifying what was wrong. In order to assist you better, could you please provide us with more information? Best regards.
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Rating: 1 out of 5
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. You left us a negative review, but without specifying what was wrong. In order to assist you better, could you please provide us with more information? Best regards.
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Rating: 1 out of 5
I was happy to place my second order with Lidia crochet knit. I ordered butterfly balls, which are beautiful to the eye. However, I have a problem because the thread of my first ball is not regular, it becomes much thicker at the change to the shiny part. I sent a polite little email, and in response, I was told that it is not that my way of crocheting does not match the quality of the product, which is perfect. In short, I was just giving feedback on my experience, and I was told that I do not know how to use this ball of yarn. I am speechless.
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Response from Lidia Crochet Tricot
Hello, This yarn has been used for several tutorials, and the result is impeccable. It is normal for it to appear thicker or thinner due to its texture, without affecting its quality. However, in the photo presented in your review, we see that the top thread is under tension, unlike the one at the bottom. Thank you for your understanding.
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Rating: 2 out of 5
Explanations are way too brief. I thought the QR would provide a tutorial otherwise I wouldn't have ordered. Rows not the same number of stitches??
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. It is not indicated anywhere that with the QR code received in the package you receive a tutorial, in fact, your order is a tutorial that is received in the form of an electronic file, in PDF format and not in a package, so you did not receive a QR code either. Best regards.
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Rating: 1 out of 5
I have not received my order!
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery issues, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 1 out of 5
Dissatisfied. I ordered on 08/24 and today on 08/31 I still do not have my wool and it is impossible to know from either lidiacrochet or DPD the delivery person when I will receive my wool. I don't know if I will order again. I trusted for a first order but for now I am disappointed.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery issues, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 1 out of 5
A package shipped since August 14 and to this day nothing received. If I give 1 star it is because I am angry. I deprived my granddaughter of her birthday gift.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 2 out of 5
Delivery problem. You ask for my opinion but I still haven't received my order. It's been like this since my last orders but I didn't say anything. It has been on the Madrid site since 08/16/2024 and hasn't moved. It's becoming more and more complicated to order from LLCT.
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery incident, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 1 out of 5
Delivery is too long
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. For any delivery issues, please contact us directly at this address so we can assist you: [email protected] Best regards.
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Rating: 2 out of 5
Very long delivery (10 days for 10 €, that's expensive). Moreover, I ordered 3 balls of Trapixl (1 green and 2 yellow) and it turns out that the quality of the yellow ball (very poor quality) is different from the green ball (good quality).
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Response from Lidia Crochet Tricot
Hello, Thank you for your order. It's normal with TrapiXL, it's a recycled product, we indicate this in red on the shop. TrapiXL is an imperfect product, it may have differences in thickness, materials, etc. Best regards.